Lawrence Patterson - Network/Systems Engineer, GovCIO

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Work Background

GovCIO/Hines VA HospitalNetwork Engineer Network Security Operations

Sep. 2022Hines, Illinois, United States, RemoteMaintains operational and security capabilities of the VA’s network gateways Supports the VA NOC by providing Tier II network engineering support Respond to Help Desk escalations via phone call, email, or the VA’s ticketing system. Maintain existing NOC processes and procedures as well as recommend improvements to the chain of command. Maintain evolving corporate knowledge including information in diagrams, databases, technical documentation, etc. Participate in technical reviews and recommend solutions and/or improvements where possible. Performs routine maintenance on network devices and services. Works closely with network architecture and engineering transition teams on projects destined for operational implementation.

Flinn ScientificHelp Desk & System Administrator

Sep. 2022 - Sep. 2022Batavia, Illinois, United Statesmaintain, upgrade and manage software, hardware, and networks. Set up devices for new users (laptops / mobile phones), create their identity in our systems, and deploy the system access or applications. Tackle Help Desk requests through the TrackIt system to ensure that user issues such as new access requests or device problems are addressed in a timely manner. Systems Administration Support and maintain the health of the technology ecosystem (such as servers and desktops) by: • Installing and configuring hardware, software, and networks. • Managing network servers and technology tools. • Setting up accounts and workstations. • Performing and monitoring computer backups. • Monitoring systems performance and troubleshooting issues. • Performing routine activities, such as installing updates/patches and server reboots/refreshes. • Ensuring security and efficiency of IT Infrastructure. • Reviewing virus protection and ensuring virus definitions are up to date. • Adding or changing user accounts, including executing security activities. • Administering Group Policies in Active Directory. • Administering the company IP Telephony phone system. • Developing system administrative procedures and schedules. • Ensuring security through access controls, backups, and firewalls. • Upgrading systems with new releases and models. • Developing expertise to train staff on new technologies. • Building internal technical documentation, manuals, and IT policies. • Recommend optimizations to the environment which improve delivery and performance for end users and customers. • Resolve incidents and work orders escalated from the Service Desk. • Provide technical training to Service Desk, Operations, and relevant parties. • Maintain and support network and voice infrastructure onsite. • Immediate remediation to ensure business-critical applications can continue to run and employees have access to their system. Performs other duties as assigned that are within the relevant skillset.

Epsilon, Inc.Network Architect

Jul. 2022 - Aug. 2022Chicago, Illinois, United StatesCurrently moving and rebuilding USDA-Data Center infrastructure from St. Louis to Chicago QTS Data Centers co-location. Core business- provide IaaS services to b2b clients. Disassemble/reassemble, rack-and-stack, cable installation, device installation storage, servers, NTP, firewalls, switches, routers, etc. Created diagrams for infrastructure topology, developed inventory spreadsheet, coordinating with logistics lead, collaborate on SOPs, monitoring for trouble, temperature control. Following BICSI data center standards.

Epsilon, IncNetwork Support Specialist/Network Architect

Jul. 2022 - Aug. 2022Chicago, Illinois, United StatesMoving and rebuilding USDA-Data Center infrastructure from St. Louis to Chicago QTS Data Centers co-location. Core business- provide IaaS services to b2b clients. Disassemble/reassemble, rack-and-stack, cable installation, device installation storage, servers, NTP, firewalls, switches, routers, etc. Created diagrams for infrastructure topology, developed inventory spreadsheet, coordinated with logistics lead, collaborate on SOPs, and monitored for trouble, and temperature control. Following BICSI data center standards.

U.S Tech Solutions/Zurich InsuranceSr. Desktop Engineer II

May. 2022 - Jun. 2022Chicago/Schaumburg, IlDeskside support, laptop/pc builds, QC-Device Access Control in a Microsoft InTune-Microsoft EndPoint Manager, Azure Active Directory environment. End-User support, in person and remote via Teams Phone and Jabber. Mobile Device Management and Mobile Application Management for organization equipment and co-management for BYOD. The client is Zurich Insurance an international financial services organization.

NTT DATA ServicesSenior Information Technology Analyst II

Jan. 2022 - Mar. 2022Chicago, Illinois, United StatesI am working on a WIN 10 1909 v6 upgrade project. After the project completion, I begin IT Analyst support for a health care client organization. My current workflows include device imaging (pc builds), running scripts, confirming local and remote admin logins, refresh captures, credentials caching, running device rename script, and shipping. Bomgar, Zoom, SCCM, Active Directory, Excel spreadsheets-pivot, google apps. TCP/IP, DNS, DHCP, ARP

Holy Cross Hospital-Sinai ChicagoSenior Desktop Support Analyst

Apr. 2018 - Dec. 2021Chicago, IllinoisI begin my new position on Monday April 9th, 2018!

Shirley Ryan AbilityLabHelpDesk Specialist

Oct. 2008 - Apr. 2021I provide 'Tier 1' and ‘Tier 2’ hardware/software support for over 2000 end users. My daily tasks include advising/assisting users in problem-solving activities using software such as Cerner Milleneum EMR, Meditech, Microsoft Office, Great Plains, Rauland StaffLink and numerous other EMH/Financial applications. I participate in network maintenance and support activity such as hardware installations, software installations, DHCP/DNS troubleshooting, subnetting and telephony (CUCM, Unity, toning) support, system monitoring for background job runs, and Networker back-ups; Active Directory administration, Request Management System and Curion AccessLink identity and access management solutions, report delivery. I am adept at providing end-user support via telephone in CTIOS ACD Help Desk environment using BMC Service Desk Express ITSM. I provide face-to-face support to end-users on occasion. My work with users to solve problems involves using SCCM Terminal Services, Citrix XenApp server, and TeamViewer remote desktop sharing solutions. I also perform general tasks to aid in the ongoing support of the client server environment such as print server management, Cisco CM server, MobileIron server w/Touchdown client. I work as a member of a dynamic talented team and cover seventy-five percent of my shift independently. Other tools include BitLocker, Sophos and Imprivata for desktop/laptop and virtual desktop security, Citrix Receiver client with BlackShield token management VPN, and configuration for HandHeld US and Motorola wireless computer, HP tablets, Atromick wireless Medcarts and Cerner RX Stations.

Robert HalfIT Consultant

Jan. 2008 - Jan. 20102 Mid America Plaza, Oak Brook TerraceMy assignments were completing projects providing Network, Help Desk and Desktop support services. My work includes Network Engineer-on-site for Alliance Diagnostics Health Center in Crown Point, Indiana performing rack and stack Siemens to Cisco router and switch upgrades; and MacNeal Hospital in Berwyn, Illinois moving Cisco networking equipment and servers.

LSP EnterprisesCEO/Consultant

Jun. 19961637 E. 87th Street #129LSP Enterprises is composed of LSP Real Estate Management and LSP Computing Systems Solutions. I began my independent consulting practice providing small business and personal computing support. I analyze business needs, recommend appropriate hardware and software requirements, and provide on-going support to my client base. The industries and operations that I have provided support for vary from Accounting and Tax Services, Banking and Financial Services, Early Childhood Education, Health and Medical Care, Insurance, Legal Services, Mortgage Lending, Periodical Publishing, Social Services Organizations, Real Estate Management, Restaurant Management, Retail Sales and Travel Agencies. More recently, I have begun mentoring A+, Net+, MCITP and CCNA candidates assisting them with their studies, test prep and practical experience by providing opportunities to perform the learned task in real world situations. This is to include coaching in excellent customer service techniques as well as computer service and repair, introduction to trouble ticket creation and management and network problem resolution. Every request to perform a software installation or network upgrade can be a teaching opportunity.