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Work Background
Machinations.ioHead of Customer Success
Jan. 2024Bucharest, Romania- Customer Onboarding: Guided new customers through adoption, ensuring smooth transitions and successful product implementation.
- Account Growth: Identified upsell and cross-sell opportunities, driving a 25% ARR increase.
- Data Insights: Built dashboards consolidating multiple data sources and tracked key metrics (MRR, ARR, churn, retention, LTV, CAC).
- Customer Journeys: Designed data-driven strategies to maximize engagement and satisfaction.
- Sales Enablement: Developed sales forecasts, streamlined processes, and created the company’s first playbook, boosting team efficiency.
- Retention Focus: Fostered a renewal culture to maintain customer loyalty and recurring revenue.
- Partnerships: Established collaborations with SaaS companies to expand industry reach.
Machinations.ioCustomer Success Manager
Jul. 2022 - Jan. 2024Bucharest, RomaniaMachinations.io is the tool that helps businesses and professionals in games, web3, tokenomics, finance, economy, energy or logistics to create and monitor their economic systems in real-time, using AI powered optimizations. Client roster includes Animoca Brands, SONY studios, chess.com, Supercell, Aristocrat Group and unis like UCSC, NYU to Seoul National University.
machinations.ioChief Game Design Solutions
Jul. 2022LuxembourgMachinations is poised to radically change the process of game balancing by offering game designers the right tool for the job. We foster an organic community of game designers that can come together and create the best experiences for their players. We are a great place to work for tech-savvy individuals who love a dynamic environment and have a passion for games. We're at our 3rd funding round, backed by some of the top VCs, and we're here to put a dent in this industry.
EvalueserveData Analytics Relationship Manager
Aug. 2021 - Jul. 2022Bucharest, Romania- Strategic Growth: Drove business opportunities and expanded relationships with strategic clients across industries including CPG, Manufacturing, and Technology.
- Solution Advocacy: Promoted Data & Analytics solutions to enhance client operations and decision-making.
- Executive Engagement: Collaborated with C-level executives to establish and nurture long-term partnerships.
- Revenue Impact: Contributed directly to achieving revenue and sales targets through tailored strategies.
- Campaign Management: Designed and executed sales and marketing campaigns using HubSpot, including customized dashboards for client insights.
- Client Success: Maintained constant communication to identify client needs and ensure solutions aligned with their objectives.
AHK RomaniaInvestment Consultant
Feb. 2019 - Aug. 2021Bukarest, Rumänien- Foreign Investment Support: Advised German companies on investing in Romania, specializing in IT, production, and food sectors.
- Startup Development: Assisted Romanian startups in expanding to external markets through strategic consultancy and partner identification.
- End-to-End Investor Support: Guided investors through all investment stages, including location selection, government liaison, market analysis, legal/fiscal guidance, and real estate searches.
- Event Organization: Coordinated specialty events like industrial fairs and bilateral economic delegations to foster business partnerships.
- Bavarian Representation: Represented Bavaria in Romania, promoting Bavarian business interests and facilitating collaborations.
- Market Research: Conducted targeted research on topics such as environmental standards, workforce, and product labeling for German and Romanian companies.
OracleRenewal Sales Success Representative - German
Aug. 2018 - Feb. 2019Bucharest, Romania• Acting as a single point of contact for the Cloud Sales Organization; • As part of the Renewals Sales Success Team, I am responsible with the preparation of the customer renewals quotations, supporting approvals and processing associated documentation;
• I work across various departments to resolve problems, ensure timely renewals and high levels of customer satisfaction.
PTCEMEA Academic Business Development Specialist
Oct. 2017 - Aug. 2018Bucharest, Romania- Market Research & Strategy: Conducted in-depth research in mechanical engineering and IoT segments to develop strategies for new product implementation.
- Partner Engagement: Maintained strong relationships with external business partners, negotiating offers with partners and end-customers.
- Data-Driven Forecasting: Performed data analysis using Oracle BI and Qlik Sense to generate accurate fiscal year forecasts and inform business strategies.
- Lead Generation: Identified and engaged new leads, contributing to business growth and expanding the
client base.
- Strategic Reviews: Delivered quarterly business reviews with tailored strategies, leveraging dashboards and audits for optimization.
- Global Representation: Represented the PTC Global Academic Program at international conferences, enhancing brand visibility and fostering partnerships.
PTCBusiness Analyst
Dec. 2016 - Sep. 2017Bucharest, Romania• Automatic dashboard in Salesforce.com
• Quarterly global audit • Global business reviews
• Oracle BI, Qlik Sense, Salesforce.com
• Travel budget
• Order processing in Salesforce.com
• Forecasting the next fiscal year.
PTCMarketing Intern
Jul. 2016 - Dec. 2016
GreenSketch
Bucharest, Romania
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