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Work Background
TytoCareStrategic, Customer Success Manager
Dec. 2021 - Oct. 2022
TytoCareImplementation Program Lead
Nov. 2019 - Dec. 2021Greater New York City Area
TrialScopeImplementation Project Manager
Feb. 2018 - Oct. 2019
TrialScopeImplementation Analyst
Jun. 2017 - Feb. 2018
FiservCustomer Success Lead/Business Analyst
Mar. 2013 - Jun. 2017Warren,New Jersey• Work on a wide variety of key project tasks such as business analysis, project management, technical design and requirements gathering • Define and document functional design specifications and business related test conditions • Consult with customers to identify, develop and document business needs. • Coordinate and document technical installation of the applications. Work with the client's technical teams in delivery management and technical configuration • Extract and document clear functional and technical requirements according to SDLC Procedures • Provide Quality Assurance testing to client customizations and product enhancements. • Coordinate and troubleshoot / issues with engineering and development.
Prudential FinancialClaims Examiner
Jul. 2012 - Mar. 2013Roseland,New Jersey
Lotus Exim InternationalManagement Trainee Intern
Nov. 2011 - Feb. 2012Ensured that all Logistics documents were valid
Increased company brand and reestablished customer relationship in foreign markets, such as South America
Created purchase orders and invoices for new and existing accounts,
Utilizing EasySoft Software
Monitored and Updated tracking list for three company national branches(FL, MI, and NJ)
Sherwin WilliamsManagement Trainee Intern
Jun. 2011 - Aug. 2011Provided Sales and Customer Service to Contractors and DIY customers
Promoted new products at special events
Managed inventory by monitoring rates of sales, rotating stock. Evaluated Profit and Loss statements of home and regional stores
and reviewing profit and loss statements
Performed daily open and closing procedures in the store
Align CommunicationsServer Migration Associate
Sep. 2009 - Jan. 2013Greater New York City AreaParticipated in Server Migration Move Process Assisted in the Installation of Servers in Database Centers Assisted with IDF Patching, Surveying, Fluke Testing
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