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Work Background
Plataran IndonesiaGeneral Manager
Feb. 2024East Java, Indonesia• Strategic Leadership at Plataran Bromo & Borobudur: Directed operational strategies that achieved a 40% increase in non-room revenue during peak seasons by introducing innovative service offerings. • Cultural Leadership and Employee Development: Established a team-oriented culture that improved staff retention and productivity, aligning with corporate objectives for service excellence. This included setting up a KPI system linked to an incentive program that significantly enhanced employee performance. • Marketing and Digital Strategy Execution: Led comprehensive offline and online marketing campaigns that broadened the resort's digital presence and increased direct bookings by 35%. • Product Development and Partnership Enhancement: Created unique encounters and packages catering to both domestic and international markets, enhancing hotel value and supporting travel partners with additional offerings. Successfully forged and deepened strategic relationships with major agencies such as ICS, Khiri Travel, and Destination Asia, securing a leading position in direct bookings. • Advocacy for Sustainability: Promoted environmental stewardship by integrating sustainable practices into daily operations, including initiatives like one tree planted per booking, local sourcing to reduce carbon footprint, developing locally-focused menus, and implementing conservation measures in electricity and linen usage.
VHG Hotel & Tourism ManagementHotel General Manager
Mar. 2022 - Jan. 2024Hanoi, Hanoi, Vietnam• Strategic Operations Management: Led operational enhancements across multiple properties, focusing on key areas to boost efficiency and profitability: • An Lam Retreat Saigon River: Conducted reviews to enhance profitability. • Sala Grand Thuy Hoa: Directed and managed all aspects of the pre-opening phase. • Amour Resort Bavi: Directed and managed all aspects of the pre-opening phase. • Sea Star Halong Bay: Directed and managed all aspects of the pre-opening phase
Hotelplan UK LtdHotel Manager
Sep. 2021 - Mar. 2022[Seasonal] Hotel manager for the winter season 2021 - 2022
- Using company software to purchase and work with suppliers refers to our hotel OCC.
- Review the roster of employees and conduct daily briefings to review operational needs.
- Train staff on HACCP + Mountain safety/regulations and customer service.
- Work on sales coordination with headquarters and set up transportation plans for guests to access the hotel. - Work with local authorities to refer to weather reports and guest attendance reports.
Belle Maison Parosand HotelHotel General Manager
Dec. 2019 - Mar. 2021Da Nang City, VietnamAll 138 rooms and 16 serviced apartments are outfitted with bright decoration and furnishing, while also providing cutting-edge services and exquisite convenience. Unfortunately, it was cut short due to Covid-19.
VHG Hotel & Tourism ManagementGeneral Manager of Phu Cuong Hotel - Ca Mau - 4 star hotel 100 room.
Dec. 2018 - Dec. 2019VietnamFrom pre-opening to grand opening Phu Cuong Hotel's 100 rooms are professionally constructed to detail every inside, offering a genuinely relaxing environment and class for your holiday.
VHG Hotel & Tourism ManagementGeneral Manager of CAO Hotel - Vung Tau - 4 star hotel 200 room.
Jun. 2018 - May. 2019VietnamFollowing the successful supervision of the construction crew and the establishment of human resources. We successfully flipped the project in less than a year.
Tam Coc GardenGeneral Manager
Dec. 2016 - May. 2018VietnamFormer General Manager of the "Tam Coc Garden" resort, grateful for my prior hotel owners' trust in this beautiful project that enabled me start my career as General Manager.
Meliá Hotels InternationalOperations Manager
Oct. 2015 - Nov. 2016VietnamAssisting the "Camelia Lounge" owner to coordinate with the hotel team. Our goal was to succeed in our pre-opening for the Hotel Lounge following Melia standards while creating something unique.
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