John Ryan

Director, customer success and call centre operations @Vikingcloud

Call CenterCall Center SupervisorCall Center TrainerCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)Engagement Manager👍 Sales & BizDev🔥 Startup Founder✔️ IT

As a seasoned customer service operations professional, I bring over fifteen years of knowledge in delivering exceptional customer experience and driving operational excellence. With a deep and thorough understanding of customer interaction, satisfaction, loyalty, and call centre performance, I streamline processes, lead cross-functional collaboration, and implement innovative solutions to secure optimised work environments. I focus on ensuring all customers achieve desired outcomes, maximising value from proactive engagement, personalised support, and continuous improvement; confidently transforming call centres into strategic assets while fostering relationships with positive customer interactions to reinforce brand value and customer loyalty. Throughout my career, I have honed my skills in building and nurturing teams and implementing technologies, processes and procedures that ensure productivity and agility to meet evolving business, services, product and consumer needs. My leadership style is centred on knowledge and ideas sharing, cross-functionality, active listening and empathy; I am known for my ability to identify internal talent, mentoring and coaching to secure team loyalty and robust retention pipelines. My commitment to fostering environments where customers are heard, valued, and supported has been evidenced in my roles at VikingCloud, BSkyB, and Vodafone Ireland; and I continue to bring passion, dedication, and advocacy, ensuring needs are met and exceeded. My key competencies are: 🌟 Customer Success Strategies 🌟 Operations Management 🌟 Business Partnership 🌟 Customer Resolutions 🌟 Continuous Improvements I am keen to connect with like-minded individuals and industry leaders. Feel free to contact me directly through LinkedIn and add me to your contact list. I look forward to connecting with you.