Cornerstone Home Lending, Inc.Systems Administrator - Cloud Services
Jul. 2015 - Jan. 2021Houston, Texas• Working with other administrators and engineers of Server, Network, and Security teams to perform system changes and troubleshooting
• Manage O365 users/recipients - create, modify, delete, shared mailbox, recover deleted emails
• Assists in evaluating and researching new products, services, and standards to remain abreast of developments in the industry
• Creating/Modifying powershell scripts for administrative functions
• Building and maintaining Azure Resources and services -Help Desk Supervisor (previous position)
• Ensured Help Desk was appropriately staffed and provided support to end-users.
• Managed evaluations and reviews, standardizing procedures, internal Help Desk ticket distribution, prioritizing, and escalating trouble-calls.
• Trained personnel in customer service techniques, appropriate problem management, and escalation processes and procedures.