Rhawnie Pino - Executive Assistant/Project Coordinator,

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Work Background

GoogleExecutive Business Partner

Dec. 2019 - Dec. 2024Sunnyvale, California• Perform support duties as needed for a Vice President and their direct staff as well as additional responsibilities for a Senior Director and any onboarded executive to our team. • Extremely intricate calendar management daily due to rapidly moving priority shifts; regular interface with high level executives including the C-suite of a global public company. • Member of Google Cloud Support’s Senior Leadership Team for Customer Experience, assisting my executive in defining and executing the post-sales Customer Success / Experience strategy. Throughout my executive’s tenure, with my assistance Cloud revenue grew from ~$8B to $25B in three years. • Alongside my VP, responsible for the management of a $500M+ P&L and a global team of 5,000+ Googlers & vendors. • Ensure strategic alignment between key stakeholders, customers, and other organizations. • Assist in evaluations as needed to improve not only customer happiness but increased revenue and margin improvements. • Manage complex global travel to various company and conference locations including detailed itineraries and travel information. • Expertise in utilizing a variety of platforms for travel, expense and purchasing. • Face of my executive to a global team of over 5,000 Googlers and vendors. • Plan and execute team events and volunteering opportunities.

VMwareExecutive Assistant

Sep. 2017 - Dec. 2019San Francisco Bay Area• Perform support duties as needed for a Vice President and her direct staff as well as additional responsibilities for a Senior Director. • Extremely intricate calendar management daily due to rapidly moving priority shifts; regular interface with high level executives including the C-suite of a global public company. • Manage complex global travel to various company and conference locations including detailed itineraries and travel information. • Expertise in utilizing the Concur and Coupa platforms for travel, expense and purchasing. • Face of my executive to a global team of over 300. • Plan and execute team events and volunteering opportunities.

TerraVia Holdings (formerly Solazyme)Executive Assistant, Office of the CFO/COO and CTO

Mar. 2014 - Mar. 2017South San Francisco, CA• Support duties as needed for the CFO/COO and CTO as well as the extended management team including 4+ Executive Vice Presidents. • Approximately 50% calendaring and gatekeeping; prioritization of executive’s schedule as needed based on current company goals, priorities and objectives. • Manage complex meeting and conference logistics both in the US and abroad; executives arrived to fully prepared locations ready for maximizing facetime opportunities. • Extensive global travel arrangements averaging $750k+ annually; worked individually and with Travel to maximize time and minimize cost. • Oversight and training of a junior administrative assistant; management of workflow, prioritization and education. • Represented the company on behalf of executive team to high level partners, investors, shareholders, BoD members and customers as needed. • Schedule and manage Board of Directors meetings including travel, material preparation, and necessary correspondence. • Assist with expense tracking and reimbursement; Create and manage purchase orders and track/audit departmental spending. Suggest cost saving initiatives as discovered. • Create, compile and audit reports and presentations as needed.

Lark TechnologiesExecutive Administrator / Customer Service Specialist

Jul. 2011 - Dec. 2013Palo Alto, CA• Executive Assistant to LARK’s founder and CEO - handled all meeting scheduling and coordination, global travel, assisted with fundraising efforts and interfaced with the BoD regularly. • Single point of contact for supporting a user base of over 10,000 active accounts utilizing Lark’s health and wellness based hardware and iOS applications maintaining an above 90% satisfaction rate on ZenDesk metrics. • Responsible for all points of office administration including HR, travel, shipping, scheduling and administrative support for a small and frequently growing startup.

Self EmployedAdministrative and Artistic Consulting

Oct. 2008 - Jul. 2011• Assisted various start up projects with administrative help where needed. • Pursued various personal endeavors including artistic pursuits and local volunteering.

Interactyx LtdCustomer Service - Sales Support

Sep. 2007 - Oct. 2008• Working closely with executive leadership and sales staff, responsible for data population and research, mass mailings, and client interface as directed by sales staff. • Supported the President for US Operations and the CTO. • Primary point of contact for professors utilizing a customized e-learning tool, including uploading course content, student support, account creation and maintenance, and other needs. • Responsible for creation of all procedural documentation and technical manuals for customer service staff, to include response templates and review of company correspondence.

Veritas SalesOffice Manager/Executive Assistant

May. 2005 - Jul. 2007• Responsible for all office functions, including answering a multi-line switchboard, inter-office communications, planning team building exercises, customer service liaison to web design and distance learning clients and invoice tracking and payment. • Provided executive support to CEO and Vice Presidents. • Performed updates of client inventory through various web portal interfaces.

Sperry Van Ness/Capstone FundingAdministrative Assistant/Office Manager

Apr. 2004 - Apr. 2005• Provide support to a team of commercial real estate brokers, including administrative paperwork, phone support, and development of marketing and meeting materials. • Responsible for handling processing of several commercial loans in excess of $5 million dollars in my initial tenure. Primary point of contact for all lenders and clients throughout the lending process. • Provide phone assistance and executive support to a Vice President. • Provide support to a team of commercial loan originators to include supply ordering, phone support, technical support, and office equipment maintenance. • Primary contact point for brokers and investors contacting the team regarding available properties. • Review, issue for payment, and track all monthly invoices.

American Heart AssociationOffice Coordinator

Oct. 2003 - Apr. 2004• Responsible for day-to-day operations of one of the nations’ foremost non-profit agencies, including phone support, budget planning and tracking, and processing monies. • Provide specific support as needed for special event planning and execution, including fundraising. • Primary financial processor for the office, taking in and coding thousands of dollars weekly. Extensive cash-handling experience. • Primary point of contact for the general public on questions regarding heart health and stroke; this included planning and maintaining AHA appearances at health fairs and speaking engagements. • Planned quarterly meetings for the Board of Directors of the Tucson chapter, including location, agenda, and meeting execution. • Review, issue for payment, and track all monthly invoices. • Supervisory responsibility for all office volunteers, including those performing court ordered community service.

Bombardier AerospaceAsset Administrator/Executive Assistant

Oct. 1999 - Jun. 2003• Responsible for updating and maintaining a current inventory of several million dollars worth of hardware and software deployed at the facility. • Review and process an average of $50K in departmental invoices per month with a 98% or better accuracy rate. • Handle departmental interaction with vendors and suppliers on a daily basis via telephone and meetings. • Assist senior management as necessary with appointments, presentations, memos, and other necessary documentation and support. • Create any and all necessary departmental documentation, including inter-company communications. • Order all necessary PC parts and components; created and documented procurement procedure for the IT department. • Keep track of all software licensing to keep the facility in compliance. • Handle all administrative duties within the department (i.e. track vacations, hours, supply orders, pagers/cell phones, etc.) • Assist the IT Technicians by covering the Tucson Help Desk and assisting users with any PC issues.