Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Executive Business Partner
GoogleExecutive Business Partner
Dec. 2019 - Dec. 2024Sunnyvale, California• Perform support duties as needed for a Vice President and their direct staff as well as additional responsibilities for a Senior Director and any onboarded executive to our team. • Extremely intricate calendar management daily due to rapidly moving priority shifts; regular interface with high level executives including the C-suite of a global public company. • Member of Google Cloud Support’s Senior Leadership Team for Customer Experience, assisting my executive in defining and executing the post-sales Customer Success / Experience strategy. Throughout my executive’s tenure, with my assistance Cloud revenue grew from ~$8B to $25B in three years. • Alongside my VP, responsible for the management of a $500M+ P&L and a global team of 5,000+ Googlers & vendors. • Ensure strategic alignment between key stakeholders, customers, and other organizations. • Assist in evaluations as needed to improve not only customer happiness but increased revenue and margin improvements. • Manage complex global travel to various company and conference locations including detailed itineraries and travel information. • Expertise in utilizing a variety of platforms for travel, expense and purchasing. • Face of my executive to a global team of over 5,000 Googlers and vendors. • Plan and execute team events and volunteering opportunities.
Executive Assistant
VMwareExecutive Assistant
Sep. 2017 - Dec. 2019San Francisco Bay Area• Perform support duties as needed for a Vice President and her direct staff as well as additional responsibilities for a Senior Director. • Extremely intricate calendar management daily due to rapidly moving priority shifts; regular interface with high level executives including the C-suite of a global public company. • Manage complex global travel to various company and conference locations including detailed itineraries and travel information. • Expertise in utilizing the Concur and Coupa platforms for travel, expense and purchasing. • Face of my executive to a global team of over 300. • Plan and execute team events and volunteering opportunities.
Executive Assistant, Office of the CFO/COO and CTO
TerraVia Holdings (formerly Solazyme)Executive Assistant, Office of the CFO/COO and CTO
Feb. 2014 - Mar. 2017South San Francisco, CA• Support duties as needed for the CFO/COO and CTO as well as the extended management team including 4+ Executive Vice Presidents. • Approximately 50% calendaring and gatekeeping; prioritization of executive’s schedule as needed based on current company goals, priorities and objectives. • Manage complex meeting and conference logistics both in the US and abroad; executives arrived to fully prepared locations ready for maximizing facetime opportunities. • Extensive global travel arrangements averaging $750k+ annually; worked individually and with Travel to maximize time and minimize cost. • Oversight and training of a junior administrative assistant; management of workflow, prioritization and education. • Represented the company on behalf of executive team to high level partners, investors, shareholders, BoD members and customers as needed. • Schedule and manage Board of Directors meetings including travel, material preparation, and necessary correspondence. • Assist with expense tracking and reimbursement; Create and manage purchase orders and track/audit departmental spending. Suggest cost saving initiatives as discovered. • Create, compile and audit reports and presentations as needed.
Executive Administrator / Customer Service Specialist
Lark TechnologiesExecutive Administrator / Customer Service Specialist
Jul. 2011 - Dec. 2013Palo Alto, CA• Executive Assistant to LARK’s founder and CEO - handled all meeting scheduling and coordination, global travel, assisted with fundraising efforts and interfaced with the BoD regularly. • Single point of contact for supporting a user base of over 10,000 active accounts utilizing Lark’s health and wellness based hardware and iOS applications maintaining an above 90% satisfaction rate on ZenDesk metrics. • Responsible for all points of office administration including HR, travel, shipping, scheduling and administrative support for a small and frequently growing startup.
Administrative and Artistic Consulting
Self EmployedAdministrative and Artistic Consulting
Oct. 2008 - Jul. 2011• Assisted various start up projects with administrative help where needed. • Pursued various personal endeavors including artistic pursuits and local volunteering.
Customer Service - Sales Support
Interactyx LtdCustomer Service - Sales Support
Sep. 2007 - Oct. 2008• Working closely with executive leadership and sales staff, responsible for data population and research, mass mailings, and client interface as directed by sales staff. • Supported the President for US Operations and the CTO. • Primary point of contact for professors utilizing a customized e-learning tool, including uploading course content, student support, account creation and maintenance, and other needs. • Responsible for creation of all procedural documentation and technical manuals for customer service staff, to include response templates and review of company correspondence.
Office Manager/Executive Assistant
Veritas SalesOffice Manager/Executive Assistant
May. 2005 - Jul. 2007• Responsible for all office functions, including answering a multi-line switchboard, inter-office communications, planning team building exercises, customer service liaison to web design and distance learning clients and invoice tracking and payment. • Provided executive support to CEO and Vice Presidents. • Performed updates of client inventory through various web portal interfaces.
Administrative Assistant/Office Manager
Sperry Van Ness/Capstone FundingAdministrative Assistant/Office Manager
Apr. 2004 - Apr. 2005• Provide support to a team of commercial real estate brokers, including administrative paperwork, phone support, and development of marketing and meeting materials. • Responsible for handling processing of several commercial loans in excess of $5 million dollars in my initial tenure. Primary point of contact for all lenders and clients throughout the lending process. • Provide phone assistance and executive support to a Vice President. • Provide support to a team of commercial loan originators to include supply ordering, phone support, technical support, and office equipment maintenance. • Primary contact point for brokers and investors contacting the team regarding available properties. • Review, issue for payment, and track all monthly invoices.
Office Coordinator
American Heart AssociationOffice Coordinator
Oct. 2003 - Apr. 2004• Responsible for day-to-day operations of one of the nations’ foremost non-profit agencies, including phone support, budget planning and tracking, and processing monies. • Provide specific support as needed for special event planning and execution, including fundraising. • Primary financial processor for the office, taking in and coding thousands of dollars weekly. Extensive cash-handling experience. • Primary point of contact for the general public on questions regarding heart health and stroke; this included planning and maintaining AHA appearances at health fairs and speaking engagements. • Planned quarterly meetings for the Board of Directors of the Tucson chapter, including location, agenda, and meeting execution. • Review, issue for payment, and track all monthly invoices. • Supervisory responsibility for all office volunteers, including those performing court ordered community service.
Asset Administrator/Executive Assistant
Bombardier AerospaceAsset Administrator/Executive Assistant
Oct. 1999 - Jun. 2003• Responsible for updating and maintaining a current inventory of several million dollars worth of hardware and software deployed at the facility. • Review and process an average of $50K in departmental invoices per month with a 98% or better accuracy rate. • Handle departmental interaction with vendors and suppliers on a daily basis via telephone and meetings. • Assist senior management as necessary with appointments, presentations, memos, and other necessary documentation and support. • Create any and all necessary departmental documentation, including inter-company communications. • Order all necessary PC parts and components; created and documented procurement procedure for the IT department. • Keep track of all software licensing to keep the facility in compliance. • Handle all administrative duties within the department (i.e. track vacations, hours, supply orders, pagers/cell phones, etc.) • Assist the IT Technicians by covering the Tucson Help Desk and assisting users with any PC issues.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Rhawnie on Intch
Assistant
464580 people
16
Customer service specialist
15
Human Resources @ UB Greensfelder
17
Sr Director, Customer Support
AssistantProject Coordinator
82604 people
15
Human Resources @ UB Greensfelder
15
Brand Management/ Communications/ Art Direction
15
Project Manager