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Work Background
AesopStore Manager
Jan. 2024 - Sep. 2024New York City Metropolitan AreaOversaw daily inventory operations, ensuring accuracy and efficiency in processing and transfers. - Trained 15 employees, boosting sales growth by 20% and inventory productivity by 15%. - Liaised with leadership to meet project deadlines, effectively delegating tasks and managing staff performance, achieving a 95% project completion rate. - Addressed 30+ customer relations issues monthly, enhancing customer satisfaction by 25%. - Recruited and trained a high-performing sales force, reducing turnover by 15% and increasing sales by 20%. - Implemented targeted sales strategies, increasing profitability by 18% in the first quarter.
AG JeansAssistant Store Manager Operations
Jul. 2023 - Jan. 2024New York City Metropolitan AreaManaged daily operations,boosting revenue by 15% and maintaining a 90% customer satisfaction rate. - Set performance objectives and service benchmarks, improving employee productivity by 10%. - Oversaw inventory control and analyzed P&L statements, cutting operational costs by 12%.
Christian Dior CoutureClient Services/Community Outreach Chair LEAD
Mar. 2021 - Mar. 2023Achieved a prominent position within the Top 5 sales in CSC YTD, driving exceptional revenue of over $480k within 7 months.
• Exhibited exemplary leadership by consistently closing an average of 5 sales per day through effective management of inbound and outbound telemarketing efforts.
• Optimized daily operations and sales functions to maximize revenue, elevate customer satisfaction, and boost overall employee productivity.
• Developed and executed performance and service goals, cultivating a culture of accountability and high performance among associates.
• Conducted comprehensive client needs assessments, leveraging market dynamics, demand patterns, and seasonal variables to tailor services and enhance client satisfaction.
• Served as the Chair of the esteemed Employee Resource Group LVMH LEAD, facilitating strategic collaborations and promoting professional development opportunities.
Prada GroupClient Services Manager
Aug. 2019 - Oct. 2021Greater New York City AreaLed a team of 10 internal and external client service agents across prestigious brands including Prada, Miu-Miu, and Church's Footwear, overseeing all aspects of client service delivery.
• Resolved complex customer complaints promptly, utilizing effective problem-solving skills to provide swift resolutions and alternatives within defined timelines.
• Directed and supervised daily operations and sales activities, optimizing revenue generation, ensuring unparalleled customer satisfaction, and fostering a high-performance environment.
• Established performance objectives and service benchmarks, holding associates accountable for achieving individual targets and driving excellence in customer service.
Alo YogaSales Manager
Aug. 2018 - Aug. 2019Greater New York City AreaManaged daily retail store operations, including sales management, training, merchandising and inventory management. All opening/closing tasks involved in store generating $17 million in annual sales. Reviewed sales reports, forecasted sales, and store metrics. Responsible for staff performance reviews and coaching.
Christian LouboutinBoutique Assistant
Mar. 2017 - Aug. 2018New York, New YorkAt Christian Louboutin Madison Ave, I understood and assisted in the execution of store operations, policies and procedures. I handled inbound calls; greeted customers in a timely, professional and engaging manner. I ensured boutique appearance exudes luxury standards. I supported the sales function at the boutique by providing assistance as directed by Management (as well as the Sales Associates). This support may be physical (retrieving and returning stock) as well as client interaction, and being introduced into a sales transaction at any point and continuing that transaction through to close. I ensured visual standards and displays were maintained throughout the day. I maintained office systems which included; data management/reports, written communication to clients via Email, and answering phones. I assisted with the stock team in maintaining organization / orderliness at all times. I also assist with the management of the boutique waitlist, along with the verification of Customer Agreement Forms. I built strategic boutique marketing campaigns via Mail-chimp to engage new, and existing clients.
Christian LouboutinStock Management
Mar. 2016 - Aug. 2018New York, New York* Managed all stock areas to ensure effective stock control, for example; handling deliveries, transfers, stock takes and in store events
* Meticulous and timely management of faulty/returned stock within the concession/boutique, escalating issues or concerns, where necessary.
* Assisted in the maintenance of all inventory in the stockroom and on the selling floor, ensuring merchandise is neatly organized
* Assisted with all receiving/shipping and inventory related paperwork
* Built strong professional relationships with people both inside and outside the business, developed those relationships to facilitate and impact stock control within the business
* Motivated staff to achieve the highest possible standards in the stockroom and commit to promoting best practice within the company
* Worked effectively and performed multiple tasks to high standards throughout the boutique/concession
* Supported boutique/concessions and toke part in events organization within the company Managing the Inventory process to the highest possible standards
* Liaising with internal Regional Stock Coordinators, Buying, and Merchandising Managers to ensure seamless stock performance at all times.
* Assisted and supported ongoing training and operational awareness for relevant team members, for example reliable checking of faulty goods and releasing product back on to the selling floor
* Planned stock assistants Rota to cover other boutiques/concession and deliveries
* Worked with the boutique/concession manager on company calendar to forward plan for external events and seasonal changes in the business
American ApparelStore Manager
Mar. 2015 - Apr. 2017181 8th ave NY, 10010Manager at a US Top 30, Tier 3 Store, neting gross revenues of $1.5-2 million dollars annaully
• Planned payroll/scheduling based on store traffic to ensure the store is properly staffed to assist customers and keep up with demand.
• Prevented product lost by educating associates, monitoring daily store activity, ensuring company policies are followed and partnering with loss prevention.
• Oversaw all areas of Inventory Control; manage store Shrink Performance within outlined expectations.
• Developed and implement business action plans in collaboration with District Management.
• Responsible for executing store visual standards in accordance with visual merchandising directives from HQ. Adapted visual merchandising directives based on specific store layout and any in-store challenges.
• Communicated and collaborated with various departments in HQ to facilitate new policy roll outs, technology updates, store equipment needs, etc.
• Maintain strong knowledge of the entire American Apparel product line, HQ updates, and current marketing initiatives, communicating all applicable information to store associates.
Commune ShowroomSales Assistant Internship
Jan. 2015 - Mar. 2015Greater New York City Area• Managed office operations and provided general administrative support to the Sr. Account Executive and Sales Director • Booking and Scouting Model for fittings and fashion shows.
• Assisted in driving sales by working closely with the Account Executive team to ensure projections are obtained and exceeded
• Organized database of industry contacts, look books, files, excel data sheets and line sheets and revised proposal orders to ensure accuracy
• Oversaw elements of customer service and assisted in market appointments
• Managed showroom activities and ensured collection is presented according to company standards
• Coordinated with production team for the arrival of sample collection
Elit incGeneral Assistant
Mar. 2014 - Sep. 2014Greater New York City AreaGeneral Assistant for Gianluca Camnasio, Generated new deals for a Interior Design development company that focuses on architecture and residential projects, including real-estate, website and market analysis. Elit Inc, Brooklyn NY General assistant to CEO, E-commerce marketing assistant
• Search engine optimization (S.E.O), Google analytic and Google ad-words campaigns
• Social media marketing and advertising
• Income and expense tracking and management
• Web design and Css and HTML coding for website management
• Business to business sales (B2B) including showroom presentations
• Client sales and presentations of company products
• E-commerce for company products including sites Ex: Fancy, Pintrest, Houzz • Graphic design
• General assistant duties
• Travel accommodation and flight booking
• Banking
• Email marketing
• Organizing and setting appointments
Armani ExchangeVisual Merchandise lead
Oct. 2013 - Mar. 2014Greater New York City AreaImplementing visual merchandising strategies into creative, lifestyle, fashion-oriented and brand-right interior concepts for each floor set deadline
•Assist the Visual Manager and Supervisor in special projects by demonstrating initiative and sense of urgency to ensure optimal lucrativeness and in-store experience
•Initiate visual standards by referring to the Brand Guide in order to construct unique merchandising assortment and space planning
•Partner with brand delivery and store operations team for product replenishment by resourcefully communicating tactical solutions for quick product sell-down in order to assimilate store business
•Project team organization by ensuring achievement of projects in marketing, signage, product and color palette development, branding and styling
•Responsible for gathering and organizing all materials and product samples in preparation for floor sets
•Develop and maintain knowledge of customer experience by understanding market trends and how they pertain to merchandising on the selling floor, fixtures and wall units
•Analyze and present current promotions at an executive level communication and presentation to category management and associates
•Collaboratively work with special events coordinator and PR team for any in-store events for utilization of event space in order to create a comfortable shopping experience
•Propose and contribute broad-spectrum ideas for improvement to drive sales, boost in-store traffic and promote out of the box thinking
Gap Inc./ Banana RepublicVisual Specialist
Jan. 2012 - Mar. 2014Greater New York City Area•Assist the Visual Manager and Supervisor in special projects by demonstrating initiative and sense of urgency to ensure optimal lucrativeness and in-store experience
•Initiate visual standards by referring to the Brand Guide in order to construct unique merchandising assortment and space planning
•Partner with brand delivery and store operations team for product replenishment by resourcefully communicating tactical solutions for quick product sell-down in order to assimilate store business
•Project team organization by ensuring achievement of projects in marketing, signage, product and color palette development, branding and styling
•Responsible for gathering and organizing all materials and product samples in preparation for floor sets
•Develop and maintain knowledge of customer experience by understanding market trends and how they pertain to merchandising on the selling floor, fixtures and wall units
•Analyze and present current promotions at an executive level communication and presentation to category management and associates
•Collaboratively work with special events coordinator and PR team for any in-store events for utilization of event space in order to create a comfortable shopping experience
•Propose and contribute broad-spectrum ideas for improvement to drive sales, boost in-store traffic and promote out of the box thinking
Victoria's SecretVisual Merchandiser
Jan. 2010 - Dec. 20121350 Boardway New York NY•Assist the Emerging Concepts brand category of Sport, Swim, and Supermodel Essentials by implementing visual merchandising strategies into creative, lifestyle, fashion-oriented and brand-right interior concepts for each floor set deadline
•Assist the Visual Manager and Supervisor in special projects by demonstrating initiative and sense of urgency to ensure optimal lucrativeness and in-store experience
•Initiate visual standards by referring to the Brand Guide in order to construct unique merchandising assortment and space planning
•Partner with brand delivery and store operations team for product replenishment by resourcefully communicating tactical solutions for quick product sell-down in order to assimilate store business
•Project team organization by ensuring achievement of projects in marketing, signage, product and color palette development, branding and styling
•Responsible for gathering and organizing all materials and product samples in preparation for floor sets
•Develop and maintain knowledge of customer experience by understanding market trends and how they pertain to merchandising on the selling floor, fixtures and wall units
•Analyze and present current promotions at an executive level communication and presentation to category management and associates
•Collaboratively work with special events coordinator and PR team for any in-store events for utilization of event space in order to create a comfortable shopping experience
•Propose and contribute broad-spectrum ideas for improvement to drive sales, boost in-store traffic and promote out of the box thinking
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