Drew Jaehnig - Global Capture Manager, MonkeyFist Consulting

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Work Background

ForresterForrester Public Sector Sr. Capture Manager

Mar. 2022McLean, Virginia, United StatesDriven and accomplished leader spearheading Forrester's transformative role in the Public Sector's Capture and Proposal Management Practice. Charged with directing and orchestrating the strategic pursuits and capture endeavors within the dynamic PUBSEC in the United States and Canadian. Overseeing a comprehensive spectrum of activities, from conceptualization to proposal submission, leveraging expert insights to secure impressive wins. Demonstrating an unparalleled 71% win rate over consecutive years. Key Contributions: Strategic Sector Leadership: Innovatively leading the PUBSEC Capture and Proposal Management Practice, defining the strategic direction for sector-specific initiatives. Comprehensive Pursuit Oversight: Orchestrating the end-to-end pursuit lifecycle, from meticulous planning and coordination to crafting compelling proposals and submissions. Maximized Win Rate: Boasting an exceptional track record, consistently achieving a 71% win rate over two consecutive years. Collaborative Coordination: Streamlining multifaceted activities, coordinating seamlessly with cross-functional teams, and optimizing collaboration to enhance outcomes. Expert Proposal Management: Leveraging deep insights into proposal management to guide the creation of persuasive and impactful proposals. Market Penetration: Strategically positioning Forrester as a formidable contender in the PUBSEC sector, capitalizing on innovative approaches and insights. In a rapidly evolving landscape, I thrive on harnessing strategic foresight, collaboration, and meticulous execution to position Forrester as a key player in the Public Sector. My commitment to excellence is underpinned by a proven track record and a profound dedication to driving continuous success. Connect with me to discuss collaboration, industry insights, and transformative strategies in the Public Sector.

Monkeyfist Consulting, LLCProposal and Capture Management Guidance along with ITSM expertise

Jul. 2019Eden, Maryland, United States · RemoteAs the Founder and Owner of Monkeyfist Consulting, LLC, I spearheaded a transformative consultancy dedicated to enabling organizations to unlock their potential in government markets. Guided by a passion for excellence, I delivered a range of expert services designed to drive growth, innovation, and success. Key Achievements: Holistic Consultation: Crafted innovative strategies to empower businesses to navigate the intricacies of government markets, from concept to successful execution. Strategic Proposal and Capture Management: Expertly guided firms through the complex realm of proposal and capture management, optimizing their competitive edge. Economic Empowerment: Championed the economic development of socio-economically disadvantaged companies within the Public Sector, fostering inclusivity and growth. Certification and Expertise: Distinguished Monkeyfist Consulting, LLC as an esteemed member of the Association of Proposal Management Professionals, backed by Shipley certification. Confidential Consultations: Specialized in confidential consultations and ghostwriting, offering valued clients unparalleled support in business development and proposal submission cycles. With a keen understanding of the government landscape and a commitment to results-driven strategies, I facilitated organizations' growth and success, solidifying their standing in the Public Sector.

BizagiDirector, Bizagi Government Services

Aug. 2019 - Mar. 2022Washington DC-Baltimore AreaAs Director of Bizagi Government Services, I orchestrated a comprehensive approach to advancing the PUBSEC Capture and Proposal Management practice across North America while fostering growth in the Federal, State, and Local Government sectors. Navigating a startup environment, my role extended beyond conventional boundaries. Key Achievements: Strategic Leadership: Spearheaded the transformation of Bizagi Government Services, assuming end-to-end responsibility for its vision, strategy, and performance. Innovative Service Creation: Pioneered the development of an entirely new service offering, aligning with government requirements and market needs. FedRAMP Compliance: Successfully guided Bizagi's attainment of FedRAMP Moderate approval on Microsoft Azure, enhancing credibility and positioning within the government sector. Roadmap Implementation: Executed the strategic product roadmap, integrating additional functionalities and releases to bolster Bizagi Government Services' capabilities. Elevated Compliance: Led efforts to elevate Bizagi's FedRAMP status to High, demonstrating a commitment to the highest standards of security and compliance. Government Collaboration: Initiated collaboration with the Department of Defense, advancing work on DOD IL4 and IL5 initiatives to facilitate enhanced capabilities. Go-to-Market Strategy: Crafted compelling go-to-market collateral, positioning Bizagi Government Services as a pivotal solution for government entities. Industry Practice Leadership: Assumed the role of Industry Practice Leader for the Public Sector, contributing thought leadership and expertise. In a dynamic landscape, I embraced the challenges of a startup environment, cultivating innovation and collaborating closely with cross-functional teams to drive transformative outcomes. My tenure at Bizagi was marked by impactful initiatives that showcased our commitment to service excellence, security, and innovation.

United States Department of DefenseChief, 4th Estate Network Optimization Program

Jun. 2018 - Jul. 2019Fort George G Meade, MarylandAs the driving force behind the 4th Estate Network Optimization Program within the United States Department of Defense, I undertook a pivotal role in consolidating and enhancing classified and unclassified networks and service desks across 14 strategic agencies and activities. With precision and strategic insight, I orchestrated the seamless operation of these mission-critical systems, spanning from the Defense Health Agency to the Defense Micro-Electronic Agency. Key Contributions: Strategic Network Consolidation: Orchestrated the consolidation of diverse networks into a unified architecture, optimizing efficiency and resource utilization. End-to-End IT Services: Crafted and delivered comprehensive IT services, ensuring smooth operations to each user's endpoint device. Global Reach and Impact: Managed operations across 430 locations on four continents, supporting 500,000 users with unwavering dedication. Budget Management: Spearheaded a remarkable annual budget of $1.2 billion, overseeing the financial aspect with precision and accountability. Transformational Contract: Successfully secured the Defense Enclave Services contract, valued at approximately $12 billion, while simultaneously driving an annual cost reduction of $176 million. My tenure as the 4th Estate Network Optimization Program Chief marked a period of transformative change, bolstering the Department of Defense's technological capabilities and ushering in substantial operational efficiencies.

United States Department of DefenseProcess Automation and ITSM Director

Feb. 2009 - Aug. 2018Fort Meade, MdAt the helm of the Process Automation and IT Service Management (ITSM) domain, I undertook a transformative role driving efficiency and excellence across the Defense Information Systems Agency. My leadership spanned nearly a decade, during which I spearheaded initiatives that redefined operational paradigms and elevated user experiences. Key Achievements: Unified Global Service Desk Creation: Pioneered the creation of a unified Global Service Desk (GSD), revolutionizing user support for 4.2 million Department of Defense users. Seamless People-Process-Technology Integration: Orchestrated a seamless convergence of people, processes, and technology through the Service Support Environment (SSE). ITIL, ISO, and CoBIT served as foundational process models. Substantial Efficiency Gains: Achieved a remarkable 35% surge in customer satisfaction levels while reducing staff requirements by 43%, resulting in a staggering net savings of $56 million annually. Knowledge-Based Support Innovation: Led the design and implementation of the Department of Defense's pioneering knowledge-based support system, enhancing user engagement and issue resolution. Award-Winning Initiatives: The culmination of my efforts, the SSE and service desk consolidation project, received accolades, including the prestigious 2016 DoD CIO Technical Project of the Year Award and the 2016 BMC Innovation of the Year Award. My tenure as the Process Automation and ITSM Director exemplified a commitment to innovation, efficiency, and service excellence that reverberated across the Department of Defense's IT landscape.

United States Department of DefenseChief, Service Delivery Division

Dec. 2007 - Jun. 2010Fort Meade, MDAs the Service Delivery Division Chief, I was pivotal in orchestrating Request Fulfillment and Release and Deployment activities for DISA's globally-provided telecommunications and networking capabilities. In this capacity, I deftly managed an annual budget exceeding $70 million, overseeing the seamless execution of over 5000 implementation efforts worldwide. Key Contributions: Championing IT Service Management (ITSM) Principles: Spearheaded the adoption of Information Technology Service Management (ITSM) principles, particularly ITIL, as a transformative mechanism for the agency's operational enhancement. Strategic Capacity Boost: Leveraging ITSM methodologies, achieved an impressive 40% escalation in successful deployments while elevating deployment capacity by an astounding 56%, generating substantial savings of $6 million within a mere 12 months. Global Advisory Role: Gained international recognition as a sought-after authority on ITSM and the alignment of IT services with business strategies in the government sector. Principal Adviser: Assumed the role of principal adviser to the DISA Corporate Advisory Board, providing expert insights into ITSM processes, methods, and optimization strategies. Distinguished Recognition: Earned the prestigious 2008 GCN Technology Leadership Award for instrumental contributions to reforming the Joint Staff Support Centers IT enterprise and Service Desk, integral to supporting the Global Command and Control System. Influential Industry Leadership: Contributed to the growth and guidance of the IT service management landscape as a charter and founding member of the HDI Government Forum, a body that shapes best practices across governmental entities spanning federal, state, local, and Canadian domains. My tenure as Chief of the Service Delivery Division marked a period of strategic innovation and operational excellence, driving enhancements reverberating across DISA's global telecommunications and networking capabilities.

United States Department of DefenseITIL Certified Service Manager

Jan. 2008 - Jan. 2010ITIL Subject Matter Expert and ITIL Integrator for the DISN

HDIFaculty Member

Jan. 2005 - May. 2016Faculty Member HDI since 2009 and Charter Member of Government Forum since 2005. Member of the Strategic Advisory Board and the Technical Standards Committee since 2007. Non-paid positions forwarding industry standards and driving innovation in the Government IT Sector

Joint Staff Support CenterChief, Operations Division

Apr. 2006 - Dec. 2007Arlingfton, VAAs Chief of the Operations Division at the Joint Staff Support Center, I held a pivotal position at the helm of critical operations. I oversaw and managed the Department of Defense Global Command and Control System Service Desk alongside its corresponding global Strategic Server Systems. This role ensured seamless delivery of service support for Command and Control IT Systems to esteemed entities such as the Joint Staff, the Chairman of the Joint Chiefs of Staff, the Office of the Secretary of Defense, and allied services and agencies. Key Achievements: Trailblazing ITIL Adoption: Played an instrumental role in one of the government's earliest implementations of the ITIL framework, championing industry-leading best practices and significantly elevating operational efficiency. Performance Enhancement: Designed and implemented a performance-based management system that fortified the division's ability to deliver top-tier service support, enhancing the overall efficacy of Command and Control IT Systems. ISO 20000 Certification: Orchestrated the seamless integration of ISO 20000 certification, aligning the command's operations with industry standards and ensuring the highest levels of service excellence. Industry Recognition: Certified as an ISO Foundations professional, further enhancing my prowess in driving industry-standard practices within the command's operations. Leadership and Expertise: Served as a certified HDI Service Desk Manager, contributing valuable insights as a member of the HDI Strategic Advisory Board and the Help Desk Technician Technical Standards Committee. My tenure as Chief of the Operations Division was marked by pioneering advancements in operational strategy and IT service management, solidifying my commitment to excellence and innovation.

Counter-Intelligence Field ActivityChief, IT Operations

Dec. 2005 - Mar. 2006Arlington, VADuring my tenure as Chief of IT Operations at the Counter-Intelligence Field Activity (CIFA), a newly established entity under the Department of Defense, I was pivotal in shaping and directing the organization's information technology landscape. Responsible for the comprehensive management of CIFA's IT infrastructure and service desk operations, I spearheaded the delivery of seamless and efficient IT services across the organization. Key Contributions: Establishment of IT Landscape: In the infancy of the Counter-Intelligence Field Activity, I played an instrumental role in architecting the IT infrastructure from the ground up, providing a solid technological foundation for the organization's operations. Holistic IT Enterprise Management: As the steward of the entire IT enterprise, I orchestrated the alignment of technology with organizational objectives, ensuring optimal functionality and operational efficiency. End-to-End Service Support: Managed all service-related support activities within the organization, enabling uninterrupted IT services and swift resolution. Strategic Leadership: Provided strategic vision and leadership in the dynamic and evolving IT landscape, ensuring that technology effectively supported the organization's mission and goals. My brief yet impactful tenure as Chief of IT Operations at CIFA underscored my ability to drive technology-driven operational excellence and establish robust IT foundations within a challenging and rapidly evolving environment.

Defense Information Systems AgencyDISN Implementation Manager

Jul. 2004 - Jan. 2006As the DISN Implementation Manager at the Defense Information Systems Agency (DISA), I was entrusted with a mission of paramount significance - overseeing the worldwide deployment of Internet Protocol (IP) and Asynchronous Transfer Mode (ATM) telecommunications installations for the Defense Information System Network (DISN), the Department of Defense's extensive global telecommunications backbone. Key Accomplishments: Global Deployment Leadership: Led and directed a globally dispersed team of over 200 skilled contractors and government personnel. I orchestrated their efforts to ensure the successful installation and integration of DISN's critical telecommunications infrastructure. Strategic Implementation: Strategically managed IP and ATM technologies rollout across the DISN network, optimizing its capabilities and performance to support the Department of Defense's vast and intricate communications needs. Operational Excellence: Oversaw the execution of installations precisely, maintaining stringent quality standards and adhering to project timelines to ensure the network's reliability and efficiency. Collaborative Leadership: Fostered collaboration among diverse teams stationed worldwide, enabling efficient communication and coordination to achieve seamless implementation. My tenure as the DISN Implementation Manager exemplifies my ability to manage complex global projects, ensure the cohesive execution of strategic initiatives, and harness the potential of diverse teams to achieve impactful results.

US NavySailor

Oct. 1992 - Oct. 2000During my tenure in the United States Navy, I proudly served in various capacities encompassing operational and support roles, reflecting my dedication to duty, adaptability, and commitment to service excellence. Minesweeping Community - USS Ardent and Gladiator (1992-1997): As part of the minesweeping community, I embarked on a journey of camaraderie, courage, and maritime service. Serving aboard the USS Ardent and USS Gladiator, I participated in a series of deployments that underscored the importance of precision, teamwork, and unwavering determination. From pre-commissioning activities of the USS Ardent in 1993 to active operations in challenging environments, my time in the minesweeping community instilled in me the values of discipline, resilience, and unity. Joint Staff Support Center - The Pentagon (1997-2000): Transitioning to the Joint Staff Support Center at the Pentagon marked a pivotal phase in my naval career. Supporting the Joint Staff, I contributed to the seamless functioning of this critical headquarters responsible for strategic planning and decision-making. My role encompassed providing essential IT services and support to the Joint Staff members, ensuring the reliability of communication systems and the secure exchange of critical information. In this capacity, I upheld the highest standards of professionalism and service delivery while working within the dynamic and complex environment of the Pentagon. My tenure in the United States Navy was a profound chapter that fortified my character, forged unbreakable bonds, and equipped me with invaluable skills that continue to resonate throughout my professional journey.