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Work Background
Viaccess-OrcaSenior Project Manager - APAC
Aug. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Led distribution system projects, collaborating with clients and cross-functional teams across various domains.
• Managed projects using Agile (Scrum, Kanban) and Waterfall methodologies.
• Led Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives).
• Implemented Agile practices like user story mapping, continuous integration, and test-driven development.
• Utilized Salesforce, Jira, Confluence, and Skype for effective team collaboration.
• Coordinated daily project activities: team coordination, risk assessment, vendor communication, technical reviews, stakeholder updates.
• Facilitated project governance and steering committee meetings.
• Managed stakeholder expectations and communicated project progress effectively.
• Conducted root cause analysis and implemented corrective actions for project issues.
• Established and improved incident management processes and knowledge bases.
• Ensured timely and efficient project delivery.
• Investigated and diagnosed incidents during and after project deployment.
• Collaborated with technical teams and experts to identify and resolve root causes.
• Promoted continuous improvement in incident management, enhancing processes, tools, and capabilities.
• Built and maintained a detailed knowledge base by documenting incident resolution methods.
• Substantial experience with a global multinational corporation, primarily serving APAC customers.
• Worked across multiple time zones (Rennes, Spain, Poland) and collaborated seamlessly with vendors and headquarters teams.
• Utilized English as the universal language for effective communication despite geographical and time zone differences
CTOS Data Systems Sdn BhdProject Manager
Jul. 2020 - Aug. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaProjects: KYC (SDK, API)
CTOS App & Decisioning CTOS ERP (Tech refresh) Responsibilities: • Lead and mentor project teams by delegating tasks and providing guidance.
• Ensure adherence to Hybrid methodologies, especially for fintech and anti-fraud crime projects.
• Cultivate strong relationships through transparent communication of project progress and requirements.
• Collaborate across functions to deliver high-quality products.
• Highlight risks and issues in steering committee meetings.
• Serve as the primary liaison for clients and stakeholders in fintech and anti-fraud crime initiatives.
• Manage project finances, documentation, and customer satisfaction.
• Utilize tools such as ServiceNow, Salesforce, Trello, Teams, and WhatsApp for effective collaboration.
• Translate complex technical requirements into competitive client proposals and contracts.
• Design robust end-to-end solutions, including cost estimates and pricing, to address client business needs.
• Participate actively in the SOW/contract review and approval process, ensuring alignment with client expectations and company standards.
• Work in a diverse office with colleagues from different country
• Focus on delivering solutions and integration with banks and SMEs, ensuring development and integration meet deadlines.
LogicalisProject Manager
Sep. 2019 - Jun. 2020Kuala Lumpur, Malaysia• Experienced in supporting customers from the financial sector and oil and gas industry
• Conduct requirement gathering, designing and architecting solutions, purchasing hardware, conducting burn tests and hardware testing, starting the integration with their equipment and hardware, deploying and cutover of hardware and design, and providing post-project support.
• Strong communication and interpersonal skills to build and maintain relationships with clients
• Define project goals and objectives, create project plans, and manage resources
• Manage client expectations, address concerns or issues, and ensure projects are completed within the agreed timeline and budget
• Effective client-facing project manager who is the main point of contact for clients
• Experienced in managing multiple vendors as a system integrator, ensuring all vendors are aligned to project goals and timelines
• Capable of coordinating with multiple teams and stakeholders to ensure successful delivery of projects.
Telekom MalaysiaAssistant Manager IPTV Development
Jun. 2016 - Aug. 2019Cyberjaya• Coordinate project activities and ensure alignment with project objectives.
• Facilitate communication between project teams, vendors, and stakeholders.
• Assist in requirement gathering and solution documentation.
• Support development, testing, and deployment of project components including BSS/OSS, CDN, and transcoder middleware.
• Manage project schedules and track milestones to ensure timely delivery.
• Maintain project documentation and reports for stakeholder review.
• Monitor quality assurance processes to ensure high standards and stakeholder satisfaction.
• Collaborate with vendors to resolve issues and ensure project alignment.
• Assist in budget tracking and financial reporting.
• Provide post-project support and ensure seamless integration of solutions.
Telekom MalaysiaAssistant Manager Customer Experience
Jun. 2011 - May. 2016• Experienced in network operations and technical support for services such as ISDN, ADSL, and Metro E.
• Ensure seamless connectivity for clients.
• Troubleshoot issues and provide timely, accurate technical assistance.
• Strong understanding of network infrastructure and protocols.
• Quickly diagnose and resolve issues, ensuring minimal downtime for customers.
• Convey complex technical information clearly and understandably.
• Foster positive customer relationships.
• Dedicated to delivering exceptional customer service.
• Ensure optimal performance of telecommunications services for clients.
GITN Sdn BerhadAssistant Manager Network Services
Apr. 2009 - May. 2011• Experienced in technical support and service delivery for Malaysia's school internet project, ensuring optimal network performance and security.
• Skilled in diagnosing and resolving network issues, configuring firewalls and routers, and monitoring network performance for optimal usage.
• Experienced in vendor coordination, and ongoing service improvement initiatives to enhance overall service quality and efficiency. • Furthermore, I work with vendors to deploy, install, and update security patches onsite in the Manage Kaspersky project delivery.
• To continually improve our services, I hold weekly meetings and work on process • improvements for escalation and services.
Telekom MalaysiaIntern
Jan. 2009 - Apr. 2009Alor Setar, Kedah, Malaysia• Assisted with internal troubleshooting of network and computer systems, resolving technical issues to maintain optimal performance.
• Supported technical aspects of customer management application projects, contributing to the development of efficient and user-friendly systems.
• Provided onsite support during site visits to customers' premises, troubleshooting technical issues and ensuring smooth operations
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