Viaccess-OrcaSenior Project Manager - APAC
Aug. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Led distribution system projects, collaborating with clients and cross-functional teams across various domains.
• Managed projects using Agile (Scrum, Kanban) and Waterfall methodologies.
• Led Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives).
• Implemented Agile practices like user story mapping, continuous integration, and test-driven development.
• Utilized Salesforce, Jira, Confluence, and Skype for effective team collaboration.
• Coordinated daily project activities: team coordination, risk assessment, vendor communication, technical reviews, stakeholder updates.
• Facilitated project governance and steering committee meetings.
• Managed stakeholder expectations and communicated project progress effectively.
• Conducted root cause analysis and implemented corrective actions for project issues.
• Established and improved incident management processes and knowledge bases.
• Ensured timely and efficient project delivery.
• Investigated and diagnosed incidents during and after project deployment.
• Collaborated with technical teams and experts to identify and resolve root causes.
• Promoted continuous improvement in incident management, enhancing processes, tools, and capabilities.
• Built and maintained a detailed knowledge base by documenting incident resolution methods.
• Substantial experience with a global multinational corporation, primarily serving APAC customers.
• Worked across multiple time zones (Rennes, Spain, Poland) and collaborated seamlessly with vendors and headquarters teams.
• Utilized English as the universal language for effective communication despite geographical and time zone differences