As a Helpdesk Strategist, Jimi Zulhilmi is responsible for the development and implementation of helpdesk strategies to improve customer service operations. This involves analyzing current systems, identifying areas for improvement, and designing new strategies to enhance customer satisfaction and efficiency. His role also includes monitoring helpdesk performance metrics, training staff, and ensuring the helpdesk aligns with the company's overall objectives. Jimi's expertise in technology and strong problem-solving skills are key in driving the successful execution of these strategies.More...
Arieff ADAM
Senior Project Manager@Viaccess Orca
Verified
Arieff ADAM is a Senior Project Manager at Viaccess Orca, a global leader in the protection and enhancement of content services. He has a proven track record of successfully managing complex projects, demonstrating strong leadership skills, and excellent problem-solving abilities. His role at Viaccess Orca involves overseeing project teams, ensuring the timely and cost-effective completion of projects, and maintaining high-quality standards. With his extensive experience and expertise, Arieff ADAM plays a crucial role in the success of Viaccess Orca.More...