Accenture in the PhilippinesTech Arch Senior Manager - NGCO S&P VERIZON VM02 Vertical Lead - Digital Transformation Lead
Sep. 2021National Capital Region, PhilippinesAs a senior leader in Accenture’s Infrastructure Services Management Team (ISMT), I drive technology innovation and operational excellence for global customer operations. Leading multiple critical functions, I oversee voice platforms, next-gen CX tools, cloud infrastructure, and financial governance, ensuring scalable, cost-efficient solutions for high-profile clients. Key Leadership Roles & Impact
Voice Platform Lead: Own end-to-end strategy and support for Cisco, Avaya, NICE CXone, Genesys, and Amazon Connect, ensuring seamless operations for Accenture’s global BPO ecosystem. Next-Gen CX (NGCO) & Software/Platform (S&P) Tower Lead: Spearhead evaluation and adoption of cutting-edge CX technologies, optimizing workflows and future-proofing operations. Verizon Tower Lead & Global Governance Leader: Act as a trusted advisor for enterprise clients, aligning IT infrastructure, cloud contact centers, and hybrid solutions with business goals. Financial & Operational Stewardship: Executive sponsor for ISMT financial management, delivering $389K in cost savings (FY2024) through rigorous budget oversight and efficiency improvements. Leadership & Value Delivered
🔹 Strategic Technology Enablement: Partner with C-level executives, Accenture leadership, and internal IT teams to design and implement scalable, secure, and innovative infrastructure solutions.
🔹 Team Growth & Mentorship: Lead a high-performing a high performing team, fostering talent development and leadership pipelines within ISMT.
🔹 Operational Resilience: Oversee business continuity (BCP/DR), network infrastructure, and cloud migration strategies for enterprise contact centers.
🔹 Global Stakeholder Collaboration: Bridge gaps between operations, IT, and internal stakeholders, ensuring technology investments drive measurable business outcomes.