Danny Saiz

Sr. IT Director, Cyber, IT-OPS and Services @Nivel Parts

CTO💼 C-level Executive

Danny Saiz is a seasoned IT professional who currently serves as the IT Director of Cyber, IT-OPS, and Services at Nivel Parts Company. In his role, he is responsible for executing strategic IT initiatives, safeguarding information, and streamlining operations. Danny has a deep understanding of cybersecurity, leveraging his knowledge to safeguard the company's digital assets and proprietary information. With a career spanning several years, he has honed his skills in IT leadership, strategy implementation, and network security. His expertise lies in managing complex IT projects and leading cross-functional teams to exceed organizational goals. Prior to his tenure at Nivel Parts, Danny worked with several tech companies where he handled critical IT responsibilities. Danny is known for his problem-solving skills, technical prowess, and ability to deliver under pressure.

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Work Background

Nivel Parts and ManufacturingDirector IT, IT-OPS, Cybersecurity and Servicea

Nov. 2021Jacksonville, Florida, United StatesAs a forward-thinking leader in IT operations, I foster collaborative partnerships to surpass business objectives. My portfolio spans ITOps, Services/Enterprise Applications, Mobile Device Management, Networking, Cyber Security, and Servers/systems. I provide advisory services to esteemed client executives, including CEOs, CIOs, COOs, and CFOs, while nurturing relationships with internal stakeholders, external partners, and vendors. My transformative strategies have led to establishing professional services teams within IT divisions. Notably, meticulous audits of license counts, unused telephone lines, and internet circuits have resulted in over $3M in savings from 2023 to 2024. Under my guidance, ITOPS underwent a significant transformation, resolving server cluster issues and upgrading hardware to eliminate frequent downtime, which previously incurred losses of $100K per hour. With the integration of state-of-the-art hardware, we've achieved 99.999% uptime, enhancing operational resilience. Endorsed by the CIO, I spearheaded the Nivel Cyber-Security practice, crafting a comprehensive security framework and establishing a dedicated cybersecurity committee with HR to bolster defenses. I streamlined software procurement and hardware deployment through orchestrated collaborations, adeptly negotiating contracts with vendors, contractors, and consultants. This strategic approach resulted in favorable pricing and reinforced contracts, instilling confidence in our operational capabilities.

Apex Tool Group, LLCSenior Manager, IT Global Service Desk

Jan. 2021 - Nov. 2021Apex, North Carolina, United StatesAs Senior Manager, I spearheaded multiple teams overseeing daily operations, deploying cutting-edge technologies to deliver comprehensive IT support for 4000 employees across diverse North American locations. Key Achievements: SQL Optimization: Collaborating with an SQLaaS vendor, I enhanced SQL performance, boosting operations uptime from 66% to 99.999%. This highlights my adeptness in identifying and implementing solutions through external partnerships. Migration to Nutanix: Leading the shift from Hyper-V to Nutanix showcased my prowess in project management and infrastructure optimization, ensuring seamless migration of virtual machines, SQL, and storage servers. Microsoft SharePoint Services (MOSS) Rollout: Supervising MOSS implementation underscored my strategic vision, fostering enhanced communication and collaboration between business and IT teams, thus improving organizational efficiency. Technical Procedures and Support: My hands-on involvement in technical procedures development, network and server administration, and mentoring lower-level technicians underscores my commitment to operational excellence. Partnership with Business Units: Collaborating with various business units, I identified opportunities for IT-driven process optimization and innovation, contributing to organizational efficiency and effectiveness.

Apex Tool Group, LLCIT Manager, Service Desk Americas

Jun. 2015 - Jan. 2021Raleigh-Durham, North Carolina AreaManaged 24x7 IT Service Desk: Oversaw support for backend systems like Active Directory-based servers, VMware, and Cisco, as well as customer-end devices such as PCs, mobile devices, and phones. Windows 10: Planned and managed the deployment of Windows 10 for 4500 users globally. Negotiated and Deployed ServiceNow: Successfully negotiated pricing for SNow and led the planning and deployment efforts for its implementation at ATG. Established Policies and Procedures: Defined, documented, and published all Service Desk policies, procedures, and standards. Standardized Operations: Improved standard operation procedures for imaging and configuring computers to ensure high-quality standards during new computer builds. Ticket Management: Managed ticket and service requests while meeting or exceeding defined service level expectations. Documentation: Developed and maintained user documentation and knowledge base. Onboarding/Offboarding Procedures: Implemented new procedures for onboarding and offboarding to meet SLAs. Technical Leadership: Provided technical leadership by writing and developing technical procedures, performing primary network and server administration, and advising technicians. Process Improvement: Developed workflows and processes for Service Desk technicians to enhance user service quality. Team Management: Identified personnel gaps, restructured the IT team, established annual objectives and training plans, and motivated the team by defining growth paths for each position. Stakeholder Relationships: Recognized for establishing and maintaining relationships with key stakeholders across technical and non-technical areas. Team Expansion and Ticket Resolution Improvement: Increased direct reports from 3 to 10 techs, resulting in a 25% reduction in ticket resolution times and creating a new support structure to address staff needs.

Sabre NetworksSystems Administrator, Account Manager

Sep. 2013 - Feb. 2015Raleigh, North Carolina, United StatesElevating Systems Infrastructure & Client Satisfaction As a seasoned Systems Administrator & Account Manager at Sabre Networks, Raleigh, NC, I managed accounts, upgrading & maintaining clients' systems for seamless operations & satisfaction. Key Achievements & Responsibilities: Managed accounts, overseeing upgrade & maintenance of servers (2003, 2008, 2012), including DC, AD, Terminal Servers, ESXi, VM-Ware, MS Hyper-V, Citrix, and File/Print servers. Technical Expertise & Cloud Technologies: Proficient in Google Apps, Office 365, and OneDrive, ensuring clients' systems are updated with the latest advancements. Active Directory Administration & Configuration: Administered Active Directory, ensuring robust & secure management of user identities & permissions. Network Administration: Managed Small Business Server (SBS), routers, and switches, ensuring stable & secure network infrastructure. Configured & managed Dell AppAssure, enhancing data protection & recovery capabilities. Wireless Network Expertise: I installed & configured Ruckus wireless routers & access points, providing reliable & high-performance wireless connectivity. Virtualization Proficiency: Demonstrated expertise in VM-Ware administration, optimizing virtualized environments for efficiency & scalability. Client Relationship Management: Managed client relationships, ensuring clear communication & understanding of technology needs. Provided proactive solutions to address clients' evolving technology requirements. Adaptability & Continuous Learning: I stayed current with industry trends & emerging technologies, applying the latest solutions for client benefit.

CAMPBELL ALLIANCE GROUP, INCSenior Information Technology Support Engineer

Feb. 2002 - Jul. 2007Raleigh, North Carolina, United StatesLed a team of 8 IT Admins who served as helpdesk and site administrators across the USA, fostering a collaborative environment that ensured smooth coordination and collaboration. This approach managed the team and actively involved them in achieving objectives, making each member feel valued and integral to the operations. Administered the company's Citrix farm, overseeing the provisioning of applications and virtual machines for the staff. This highlights responsibility for a critical aspect of the company's IT infrastructure. Engaged with vendors to negotiate pricing for IT equipment, a role that demonstrates trust and responsibility in managing the company's financial resources and optimizing resource allocation. Coordinated the refresh of PCs/laptops for 290 users across the US, underscoring the scope and scale of project management responsibilities. Managed creating and maintaining the company's images, ensuring consistency and reliability across software configurations while testing new applications and upgrades. This emphasizes maintaining a standardized IT environment and staying abreast of technological advancements. Ensured Site Admins maintained accurate inventories of all company assets, emphasizing accountability and asset management practices. Conducted team building and mentoring activities, fostering a positive work environment and professional growth among team members. Developed and maintained IT SOPs (Standard Operating Procedures) and documentation, essential for ensuring consistency and efficiency in IT operations and troubleshooting processes. Managed the ticket queue to ensure timely resolution of IT issues by Service Level Agreements (SLAs), highlighting a commitment to customer service and operational excellence.

EmphasysCustomer Relationship Management Manager

Jan. 2006 - Dec. 2006Miami, Florida, United StatesAs a Customer Relationship Manager, I focus on monitoring key performance indicators (KPIs) related to customer satisfaction, response times, and productivity. Through careful analysis of these metrics, I derive insights aimed at improving customer interactions and overall efficiency. Maintaining high-quality standards in customer interactions is paramount to me. I ensure that my team members adhere strictly to established quality control standards and procedures, thereby bolstering customer satisfaction, retention rates, and revenue generation. Understanding client engagement levels is crucial in my role. To achieve this, I develop participation summaries and devise follow-up plans tailored to individual needs. This personalized approach plays a pivotal role in nurturing stronger customer relationships. Driving an enhanced customer experience is central to my responsibilities. I orchestrate a variety of engaging activities and initiatives, including webinars, newsletters, and workshops, designed to educate and captivate customers, ultimately fostering patronage and loyalty.