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Work Background
KaluzaSenior Agile Business Analyst
Apr. 2024LondonAnalysed and documented requirements (as user stories in Jira) to support Kaluza's transformation into a global energy software company. Worked closely with Product Management and software developers to map out an iterative path to deliver a new high reliability architecture that will allow Kaluza to scale and support multiple global energy retailers, starting with AGL (4.5 million customers) in Australia. Collaborated on the design of a core API to provide energy charges to support billing and agent enquiries.
HM Prison and Probation ServiceSenior Agile Business Analyst
Jan. 2024 - Apr. 2024London, England, United KingdomAnalysed and documented requirements for the Community Accommodation Service (CAS). This is a new digital service to help Probation Practitioners place persons on probation into either secure or transitional accommodation. I analysed user requirements and wrote user stories in Jira using BDD acceptance criteria.
John Lewis & PartnersSenior Agile Business Analyst
Aug. 2023 - Jan. 2024London, England, United KingdomAnalysed and documented requirements (as user stories in Jira) to improve the process of "onboarding" over 120,000 new products per year to sell through John Lewis stores and on its website. Identified and designed tactical improvements leading to savings of 4 FTE. Defined a POC approach to selecting a Product Data Syndication platform to transform JL's approach to product onboarding.
Department for EducationSenior Agile Business Analyst
May. 2023 - Jul. 2023London, England, United KingdomThe Department for Education are insourcing the collection and publication of UK learner data (from 0 to 25) based on a modern cloud-based data engineering stack (Learner Data Service). A key part of this insourcing is the development of an automated matching engine that will ensure that learners are accurately matched to existing records to provide an accurate longitudinal view of all learners in the UK. I was responsible for the analysis and design of an evaluation framework that assures the automated matching system is accurate. This includes manual evaluation of lower confidence matching as well corrections received from external stakeholders, such as schools. All corrections will be analysed to understand the root cause of the error, so that the automated matching system can improve over time.
HM Courts & Tribunals Service (HMCTS)Senior Agile Business Analyst
Jan. 2023 - Apr. 2023Analysed and documented requirements to improve and streamline system interaction for Family Public Law cases. Created Jira tickets with user stories and BDD acceptance criteria.
John Lewis & PartnersSenior Agile Business Analyst
Mar. 2022 - Jan. 2023London, England, United KingdomAnalysed and documented requirements for the optimisation of John Lewis' product data pipeline supporting its transformation to a primarily online retailer. This work has delivered significant improvements in online customer experience and operational efficiencies estimated at over £20 million in value. I was responsible for documenting the product data lifecycle, identifying pain points, documenting requirements as user stories (in Jira) as well as managing user acceptance testing and support for new system releases after go-live.
Department for EducationSenior Agile Business Analyst
Nov. 2021 - Jan. 2022Analysed and documented proposals for schools to save money by moving their back-office systems to the cloud and improving their level of cyber security. Developed business cases for these proposals as part of the DfE's digital strategy refresh for the next 3 years.
Cabinet OfficeSenior Agile Business Analyst
Jun. 2021 - Nov. 2021London, England, United KingdomAnalysed and documented requirements for the Global Communications Service (GCS) online education system based on the Open edX LMS. Led the design of a new booking system for international courses that dramatically improved the efficiency of the process allowing the GCA to scale from 10x over the next couple of years, with the same staff headcount. Documented requirements as user stories with BDD style acceptance criteria. Performed QA role to ensure that tickets were delivered to spec and met business requirements. Filled in as Delivery Manager when the project DM was on leave.
Department for EducationSenior Agile Business Analyst
Mar. 2021 - May. 2021London, England, United KingdomBusiness Analyst for the Discovery phase of the DfE's Growing Up Well project.
Times Higher EducationSenior Agile Business Analyst
Nov. 2020 - Mar. 2021London, England, United KingdomAnalysed and documented requirements for launch of a new site to support students looking to study abroad (https://www.timeshighereducation.com/student) with an audience of 14 million visitors a year. Led workshops to align business requirements with user needs and technical capabilities. Documented epics in Confluence and user stories in Jira with BDD format acceptance criteria.
Ministry of Justice UKSenior Agile Business Analyst
Apr. 2019 - Nov. 2020London, United KingdomI led the business analysis for the discovery phase of Special Tribunals Reform Project (10 tribunals). Guided process analysis, requirements gathering, and development of data and state models for the digital transformation of social security and childcare support (SSCS) service which processes 250,000 benefit appeals per year. Created user stories with acceptance criteria in BDD format for Scrum development teams within Scaled Agile Framework (SAFe). Streamlined appeal state model, significantly simplifying workflow logic. Led design of evidence management solution. * Significantly reduced development costs by streamlining state and event model. * Designed inaugural pilot system for work allocation based on Camunda – significantly improving the efficiency of workflow and task management within Immigration and Asylum Tribunal.
MendeleySenior Agile Business Analyst
Sep. 2016 - Apr. 2019London, United KingdomI guided requirements analysis and product vision scoping for open repository supporting data publishing needs of 2,000+ scientific journals and for subscriber-only institutional version. Also provided requirements analysis for NIH Data Commons cloud platform that acquires current data on medical research from a broad range of sources and performs cloud-based analysis and computations. Documented requirements as user stories in Jira with BDD acceptance criteria for 20+ member Scrum development teams. Led analysis and design workshops with key researchers at Universities of Manchester and Cambridge. * Led design of features for the institutional version of Mendeley Data that resulted in the successful commercial launch of subscription service sold to universities.
R3PISenior Agile Business Analyst
Apr. 2016 - Sep. 2016London, United KingdomI researched and evaluated data sources to facilitate continental European rollout of leading car management app in global motor claims processing market. Collaborated with developers and product management to ensure selected data sources could rollout across diverse geographies and were compatible with all product features. Implemented Scrum/Kanban approach to align data acquisition processes prior to application development. Used SoapUI tool to automate data acquisition and facilitate analysis of data quality at scale (i.e. thousands of data records). * Validated numerous complex reference data sources ahead of a strict timeline.
NBN Co LimitedLead Agile Business Analyst
Oct. 2010 - Mar. 2016North SydneyAs Product Owner, I delivered operating model, core workflow and data management system to facilitate deployment of high-speed fibre networks to new estates and apartment buildings, scaling up from three staff members to 400 within three years. Liaised with executive stakeholders to understand and prioritise requirements. Created user stories and system road maps with one-year timeframes to secure funding and resources. Ensured backlog of change requests and new features aligned with business objectives. Guided projects according to Scrum methods and Agile development principles. * Turned around challenged operations, increasing rate of on-time delivery from 10% to over 90% in three years while enhancing stability and reliability of processes. * Made integral contribution to Property Development Industry’s recognition of NBN as “best in breed” utility supplier across Australia for new developments. As Lead Business Analyst, I orchestrated analysis and design of system and process changes supporting introduction of developer co-contribution to cost of deployment for new estates and buildings. * Paved way for system implementation within four months to meet government deadline. * Awarded CEO’s quarterly award for significantly increasing revenue (system issued 100+ invoices per week, delivering new revenue of $60 million per year by 2017).
NSW Department of EducationSenior Business Analyst
Aug. 2008 - Sep. 2010Led analysis and design of first cloud-based educational tools (blog, wiki, and file storage) to be rolled out to over 1 million staff and students across public education system in NSW. Utilized iterative process for solution design via user workshops and interviews. Design included wireframing of user interfaces and user experience testing at early phases of product development. * Instrumental in delivering first ever online educational tools for students throughout the state education system. Achieved signoffs from legal, child protection, accessibility, and information technology functions within the Department of Education.
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