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Work Background
Sr. Product Manager
WorldpaySr. Product Manager
Apr. 2024Driving and building Worldpay's product strategy for alternative payments in Latin America region, such as: A2A payments (Pix, PSE, SPEI) Wallets (Mercado Pago, Picpay) Cash vouchers (Oxxo, Boleto, PagoFacil)
Product Strategy & Business Development Lead
PomeloProduct Strategy & Business Development Lead
Jun. 2023 - Nov. 2023São Paulo, Brasil · Hybrid
Product Lead - BaaS & Core banking
PomeloProduct Lead - BaaS & Core banking
Jan. 2022 - Jun. 2023São Paulo, BrasilResponsible for discovering, prioritizing and delivering BaaS & Core banking products: - Digital accounts - Pix (direto & indireto) - Boleto & bill payments - Open banking & ITP
Senior Product Specialist
Sodexo Benefícios e IncentivosSenior Product Specialist
May. 2021 - Jan. 2022
Business strategy associate
SafraBusiness strategy associate
Apr. 2020 - May. 2021
Project Leader - Implementation
DockProject Leader - Implementation
Aug. 2019 - Apr. 2020Barueri, São Paulo, BrasilResponsible for end to end implementation projects, interacting with internal and external partners and controlling timeframes for sensible and complex activities.
Product Owner
Sodexo Benefícios e IncentivosProduct Owner
Aug. 2018 - Aug. 2019Flexible benefits
Project and Process Analyst
Mercado Pago BrasilProject and Process Analyst
Mar. 2018 - Aug. 2018Project and business process management through agile methods (Lean, Scrum, PDCA, Kaizen) in logistics (Point MPOS), chargeback and backoffice: - AS IS mapping and process improvement (TO BE); - Policy and procedures documentation and internal/external audit; - Operational controls and KPIs elaboration; - Quality Assurance; - Root cause analysis; - Business process, policies and procedures elaboration to obtain BACEN's license as a Payment Institution
Operations Analyst
Mercado Pago BrasilOperations Analyst
Mar. 2017 - Feb. 2018Osasco, SP- Leadership in high impact projects (Operations and Chargeback); - Planning and implementation of automatic chargeback dispute process; - Authomatization and operational process improvement; - Creation and improvement of operational processes; - Relationship and partnership with issuers and acquirers; - Card network releases monitoring and report;
Chargeback Analyst
RedeChargeback Analyst
Jun. 2016 - Feb. 2017Barueri, São Paulo- Incoming monitoring and management - Arbitration and good-faith dispute resolution - all reason codes - Process improvements through automatic routines - Client support
Jr Chargeback Analyst
RedeJr Chargeback Analyst
Nov. 2014 - May. 2016São Paulo e Região, Brasil- Providing supporting documentation for issuers to ensure accurate and valid transactions, controlling timeframes - Implementing process improvements through robots and automatic routines in various activities - all cicles (First presentment, Chargeback, Arbitration) - Matching incoming and outgoing reports - Experience with the tools VRol and Mastercom - Client support
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