Thaysa Moraes

Product Manager @TSM

✨ Business OwnerProduct ConsultantBusiness AnalystPartnerships Manager🧨 Consulting👍 Sales & BizDevBusiness Owner🔥 Startup Founder

Senior Product Manager with over 10 years of experience in the Latin American payments industry, and 5 years of product experience in tech companies, discovering, prioritizing and delivering scalable and innovative payments. I am known as a communicative (Portuguese, English and Spanish speaker), hands on, analytical and curious type of professional, always focusing on the challenge at hand and how to get it worked out. I deeply value working in teams, and have experience working with cross functional teams all over the world. Currently I am deep diving in the LATAM alternative payments industry and regulatory landscape, specially with relevant banking networks such as Pix (instant payments), Oxxo, open banking, digital accounts and card issuing.

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Work Background

WorldpaySr. Product Manager

Apr. 2024Driving and building Worldpay's product strategy for alternative payments in Latin America region, such as: A2A payments (Pix, PSE, SPEI) Wallets (Mercado Pago, Picpay) Cash vouchers (Oxxo, Boleto, PagoFacil)

PomeloProduct Strategy & Business Development Lead

Jun. 2023 - Nov. 2023São Paulo, Brasil · Hybrid

PomeloProduct Lead - BaaS & Core banking

Jan. 2022 - Jun. 2023São Paulo, BrasilResponsible for discovering, prioritizing and delivering BaaS & Core banking products: - Digital accounts - Pix (direto & indireto) - Boleto & bill payments - Open banking & ITP

Sodexo Benefícios e IncentivosSenior Product Specialist

May. 2021 - Jan. 2022

SafraBusiness strategy associate

Apr. 2020 - May. 2021

DockProject Leader - Implementation

Aug. 2019 - Apr. 2020Barueri, São Paulo, BrasilResponsible for end to end implementation projects, interacting with internal and external partners and controlling timeframes for sensible and complex activities.

Sodexo Benefícios e IncentivosProduct Owner

Aug. 2018 - Aug. 2019Flexible benefits

Mercado Pago BrasilProject and Process Analyst

Mar. 2018 - Aug. 2018Project and business process management through agile methods (Lean, Scrum, PDCA, Kaizen) in logistics (Point MPOS), chargeback and backoffice: - AS IS mapping and process improvement (TO BE); - Policy and procedures documentation and internal/external audit; - Operational controls and KPIs elaboration; - Quality Assurance; - Root cause analysis; - Business process, policies and procedures elaboration to obtain BACEN's license as a Payment Institution

Mercado Pago BrasilOperations Analyst

Mar. 2017 - Feb. 2018Osasco, SP- Leadership in high impact projects (Operations and Chargeback); - Planning and implementation of automatic chargeback dispute process; - Authomatization and operational process improvement; - Creation and improvement of operational processes; - Relationship and partnership with issuers and acquirers; - Card network releases monitoring and report;

RedeChargeback Analyst

Jun. 2016 - Feb. 2017Barueri, São Paulo- Incoming monitoring and management - Arbitration and good-faith dispute resolution - all reason codes - Process improvements through automatic routines - Client support

RedeJr Chargeback Analyst

Nov. 2014 - May. 2016São Paulo e Região, Brasil- Providing supporting documentation for issuers to ensure accurate and valid transactions, controlling timeframes - Implementing process improvements through robots and automatic routines in various activities - all cicles (First presentment, Chargeback, Arbitration) - Matching incoming and outgoing reports - Experience with the tools VRol and Mastercom - Client support

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