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Work Background
Amazon Web Services (AWS)Systems Development Manager | Enterprise Identity and Infrastructure Services | Security
Nov. 2021 - Aug. 2024Greater Seattle AreaReporting to a Senior Engineering Manager, manage, develop, and mentor a team of nine engineers and one Senior Technical Program Manager, accountable for maintaining and building the future of configuration management at Amazon.
• Tapped to join a working group led by a technical AWS SVP determining the future of configuration management at Amazon; this is a multi-organization initiative designed to dramatically improve visibility, safety, and velocity control of change distributed to 4M+ Linux servers worldwide.
• Own the launch of an entirely new in-house-developed configuration management framework to replace the legacy service in operation since 2003.
• Participate in org level yearly planning (OP1); propose and align on projects; provide detailed resource planning and headcount justifications.
• Guide and coach the team’s engineers to achieve career goals, successfully promoted four of the nine engineers to senior level. Mentored two technical interns who were both offered full time roles after their internship.
Amazon Web ServicesSr. Technical Program Manager | Enterprise Engineering Infrastructure
Aug. 2018 - Oct. 2021Greater Seattle Area• Own the existing top-to-bottom configuration management service which manages 4M+ Linux servers globally, with a team who are single-threaded owners, supporting server provisioning, security compliance, and all regional expansions initiatives for AWS.
• Directly supported LDAP directory, Linux Configuration Management, IRC, NetBackup, Syslog services, and NTP.
• Facilitated team transformation from a break/fix to an Agile project methodology, improving autonomy and workflow. Introduced Scrum process improvement methodologies that improved team workflow.
• Streamlined build processes with regional build teams by understanding their processes and identifying, designing, and implementing technical solutions.
MYTOYS GROUPProduct Owner and Service Manager | IT Operations
Apr. 2017 - Jul. 2018Berlin Area, GermanyAs Product Owner, reporting to the IT Director, managed four project teams: IT infrastructure, DBA-Middleware, Website Operations, Client Management. Represented IT Operations in portfolio planning discussions with C-Level leaders. As founding member of new Service Management team in IT-Operations, defined, evangelized, normalized project planning, productivity dashboards, and roadmaps. Negotiated for internal competing resources, timelines, and budgets with C-Level and peers. Gained full funding for Network re-architecture.
• Developed an understanding of the complexities and interconnections of the organically grown IT infrastructure, including the Oracle ERP system, Datawarehouse, website platform, datacenter, networking, distribution center.
• Moved from product focused operations to service lifecycle management. Described the service landscape via service maps and service catalogs. Created project workflows, decision templates, and metrics.
• Established greater transparency of IT Operations for all levels of the company.
• Coached the Operations teams to establish and maintain sprint workflow while managing inbound project-based work, struck a balance between daily and project tasks, ensuring sufficient resources, and team capacity.
• Sourced and managed external technical consultants and service providers to resolve resource and skillset deficiencies.
Lynx Technology LLC (formerly PacketVideo)Senior Director | IT and DevOps
Mar. 2015 - Mar. 2017Berlin Area, GermanyReporting to the CEO, promoted to IT Manager and Senior Director to manage the infrastructure transition to Lynx Technology and ensure 100% functionality. Active participant in management-strategy and budgeting discussions. • Managed global IT operations including end-user support in San Diego, USA, Berlin, DE, Tampere, FI, and Tokyo, JP.
• Delivered cost savings of 75% in FY2016 and 45% in FY2017 by consolidating, eliminating, or reducing IT services while ensuring 100% functionality of core corporate functions and worldwide end users.
• Established and standardized third-party integration requirements for networking, security, scalability, and resiliency while leading infrastructure and services transition to new third-party vendors (Office365, Egnyte, UberConference.)
• Migrated on-site servers and services from physical hardware and VMWare instances to AWS EC2 and RDS instances.
• Coordinated closely with Japanese customers to ensure sustained functionality through digital migration of services and systems from external assets to Lynx AWS infrastructure.
PacketVideoSenior Systems Engineer | Corporate IT
Jul. 2012 - Mar. 2015Berlin Area, GermanyReporting to the IT Director, member of a seven-person team managing and maintaining all Packet Video IT resources. Provided operational and on-call support for all IT services, server and OS maintenance, user lifecycle management, network management, DNS, DHCP, Active Directory, and remote support for the Tampere, Basel, Bangalore, and Tokyo offices.
Amazon.comSenior Systems Engineer | Corporate Systems
Jun. 2010 - Jul. 2012Greater Seattle AreaTechnical oversight for Fedora Directory Server (LDAP) and Microsoft Active Directory; and Sendmail SMTP relays, and IronPort border email devices, and MS Exchange. Owned all corporate systems services for +75,000 users.
• Led the corporate engineering team migration from Microsoft Exchange 2007 to Exchange 2010. • Mentored junior members of the team, and fostered integration of team members in Beijing, China.
The Regence GroupPlatform Administrator | Corporate Identity
Mar. 2009 - Jun. 2010Greater Seattle AreaOwned BMC Control-SA and related systems and secondary service owner for the SunOne LDAP infrastructure.
MarchexManager | Corporate IT Operations
Jun. 2008 - Mar. 2009Greater Seattle AreaReporting to the IT Director established project roadmaps, plans, and priorities for eight direct Helpdesk and systems engineering staff supporting 300 employees in NYC and Seattle. Managed budget cycles, and security and SOX policies.
Marchex, Inc.Senior Systems Administrator | Corporate Operations
Jun. 2006 - Jun. 2008Greater Seattle AreaRe-architected the email infrastructure with new Postfix smart hosts and the selection of Borderware email appliances. Service owner for Novell Identity Management, Novell User Application, and Novell Audit as well as the LDAP (eDirectory and openLDAP) directory infrastructure. Owned other internal applications including Bugzilla, Mailman, JSP Wiki, and the intranet.
Amazon.comSystems Engineer
Aug. 1998 - Jun. 2006Greater Seattle AreaService owner for the LDAP infrastructure, essential for all internal employees and all Amazon servers, and (10k+) international mailboxes with Microsoft Exchange; re-architected email infrastructure with new Sendmail smart hosts, border servers, and auto-responders, sustaining functionality of +2M messages / day
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