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Work Background
Reverse TechReputation Manager
Jan. 2022 - Apr. 2026Philippines• Led and scaled a team of 100+ agents across customer support, reputation, and disputes
• Managed Trustpilot, Google Reviews, BBB, and Reddit reputation strategy
• Improved review ratings and reduced negative review volume through structured response systems
• Oversaw PayPal, Stripe, and AMEX disputes with high win rates
• Built escalation systems that balanced refunds, retention, and chargeback prevention
• Worked directly with developers and product teams to fix user experience issues
• Coordinated marketing, tech, and support to improve conversion and retention
The CEO MagazineManaging Editor
Mar. 2021 - Mar. 2022Dallas, TX• Led editorial direction and content production for a business publication targeting executives
• Managed writers, contributors, and publishing timelines
• Ensured quality, consistency, and alignment of content with business and leadership themes
• Oversaw end-to-end content operations from planning to publication
WorldLink USLawyer | Growth Strategist for Data Scientists and Data Engineers
Jun. 2020 - May. 2021United States• Led business collaborations for a 5G and AI digital transformation firm serving Fortune 100 clients
• Built and managed strategic partnerships that supported enterprise growth initiatives
• Worked cross-functionally with tech, data, and business teams to align solutions with client needs
• Supported expansion efforts by positioning services around high-value enterprise use cases
Fusion 360Business and Marketing Content Producer
Dec. 2011 - May. 2013• Produced business and marketing content aligned with digital growth strategies
• Supported brand positioning and messaging across multiple campaigns
• Collaborated with marketing teams to deliver content that drives engagement and conversions
• Contributed to digital campaigns focused on adapting brands to evolving consumer behavior
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