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FactSetAssociate Product Manager (Infrastructure & API) and Team Manager
Oct. 2024Hyderabad, Telangana, India
FactSetProduct & Team Manager, Analytics Infrastructure and Product Development (SPS)
Mar. 2022 - Nov. 2024Hyderabad, Telangana, India85% Problem Solving with User Focus - A product and workflow SME with a deep understanding of our users, products, markets, and competitors, and who is capable of advocating for a great user experience. • SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them independently. Serves as an internal resource to others, educating junior team members and support desk staff on troubleshooting best practices for the product. • Uses all feedback channels (tickets, surveys, research) to identify top customer issues for the product. Gathers, analyzes, and interprets data to understand problems and opportunities for improving the product. • Regularly delivers insights into the product’s quality and top support issues in order to improve the product, reduce the support burden, and deliver the best customer experience. • Creates resources like product guides, help documents and other tools to allow users to self-help without having to call support or involve engineers. Proactively keeps support materials updated for product changes. • Supports Product Managers by outlining and prioritizing issues that are critical to fix in order to improve the user experience. Defines the problem space correctly and experiments with potential solutions before suggesting a specific fix. 15% Communication & Escalation - Identifies and effectively communicates relevant information • Communicates widespread issues, such as slowness, outages, or client-reported bugs, to Support, Engineering, and Product teams along with impact assessment and workarounds. • Adept at separating bugs from user error and stability issues. Escalates appropriately. • Multi-tasks and prioritizes confidently. Organizes and manages own work independently and proactively.
FactSetTeam Manager, Analytics Infrastructure and Product Development (PS II )
Jun. 2021 - Mar. 2022Hyderabad, Telangana, Indiao Be the first line of defense to answer questions about Fixed Income Analytics from sales/consulting and reconciliation team. o Efficient resource and work/tasks/projects allocation among team members considering business/client priorities with help of product manager(s). If required, rotate the tasks to make sure no major dependency in the team. o Set half-yearly/annual goals for team members and complete the performance appraisal o Direct and execute training, coaching, and mentoring to develop team members, Solve team issues/conflicts whenever required. o Undertake comprehensive testing of bugs and enhancements o Integrate commercial data into fixed income and risk analytic engines o Third party vendor testing o Monitor nightly error log and propose cleanup solutions o Monitor daily QA reports o Actively manage and share ideas to improve work processes and output o Develop and maintain internal documentation used within the team. Have a clear understanding of the clients’ needs and workflows o Identify and respond to client demand for new initiatives and enhancements to analytics solutions o Develop requirements’ specifications from business requirements and help engineering/QA to understand the same. o Work with engineers to fix bugs, test enhancements, and manage releases and client migrations o Work with Knowledge Management team to help write documentation as well as internal and external client communications
Coromandel International LimitedManager Strategy and Analytics
Oct. 2020 - Apr. 2021Hyderabad, Telangana, India• Responsible for retrieval of data from various sources (vendors, tools, databases)for analytical and sales report. • Ongoing Data Tracking and Mining: Develop and execute optimal ways to collect, process and mine data from various sources on an ongoing basis. • Support Reporting Needs: Dig into and pull data so we can fulfill ad-hoc analytics requests, develop ongoing as well as campaign specific reports, executive dashboards, and PowerPoint presentations to provide relevant insights to internal stakeholders. • Excellent presentation skills to support in preparation of strategic presentations for the board and leadership • Able to identify, lead and implement continuous improvements with strong communication skills (both written and verbal) and interpersonal skills at a senior management level, Ability to build relationships and influence all levels within an organization. • Coordinate with the VPs and Director of Strategy to own annual strategy-setting processes. • Drive development of competitive intelligence capabilities, outlining industry outlook and strategic opportunities and trends and Develop executive-level communications on behalf of the strategy team. • Support and elevate strategic capabilities by leading and shaping overall strategic priorities. • Deliver high quality work under tight deadlines with the internal and external stakeholders.
DuPont Team lead ICStrategic market Intelligence - Team Lead -IC
Jun. 2018 - Oct. 2020Hyderabad, Telangana1. Collect, analyze data and provide in-depth reports showing market trends, key reference points. 2. Excellent secondary research skills including efficient use of paid/free databases and other industry associations / websites 3.Competent in Analysis & Judgment, Customer Relationship Management, MIS, BI tools & Microsoft Excel. Have basic Supply Chain knowledge. 4. Conduct appropriate research requests for TCO (total cost of ownership), clean sheets and financial analysis 5. Assist in guiding and analyzing research requests on key supply markets using a prescribed supply market research process in each business/domain 6. Analyzes results from various Market Research tools and prepare complex, high-quality and action-oriented reports to the end clients, for strategy development and implementation 7.Gather and analyze supplier information and understand supplier relationship management process 8. Highlight areas of opportunity across suppliers, categories and materials 9. Ensure usage of standard processes in support of spend saving projects, process optimization and priority business objectives 10. Drive fact base creation and problem-solving approach to develop category/ market strategy 11.Main connection/ interface with Global Buyers, improvement teams and management teams, Providing Strategic, Analytic & Reporting (MIS) support to Global Service Centers and S&L across regions. 12. To validate and provide insights on the Spend Opportunity Assessment and help/support with data for Negotiations & Strategic Decisions. 13. Closely work with Internal and External stakeholders in order to calibrate/support & execute the Analytics & Reporting activities within Global Service Centre’s and S&L
DuPontMarket Intelligence and Analytics, Analyst
Jun. 2018 - Jun. 2018Hyderabad, Telangana, IndiaJob Responsibilities: . Collect, analyze data and provide in-depth reports showing market trends, key reference points. · Excellent secondary research skills including efficient use of paid/free databases and other industry associations / websites · Competent in Analysis & Judgment, Customer Relationship Management, MIS, BI tools & Microsoft Excel. Have basic Supply Chain knowledge. · Conduct appropriate research requests for TCO (total cost of ownership), clean sheets and financial analysis · Assist in guiding and analyzing research requests on key supply markets using a prescribed supply market research process in each business/domain · Analyzes results from various Market Research tools and prepare complex, high-quality and action-oriented reports to the end clients, for strategy development and implementation · Gather and analyze supplier information and understand supplier relationship management process · Highlight areas of opportunity across suppliers, categories and materials · Ensure usage of standard processes in support of spend saving projects, process optimization and priority business objectives · Drive fact base creation and problem-solving approach to develop category/ market strategy · Main connection/ interface with Global Buyers, improvement teams and management teams, Providing Strategic, Analytic & Reporting (MIS) support to Global Service Centers and S&L across regions. · To validate and provide insights on the Spend Opportunity Assessment and help/support with data for Negotiations & Strategic Decisions. · Closely work with Internal and External stakeholders in order to calibrate/support & execute the Analytics & Reporting activities within Global Service Centre’s and S&L
DeloitteSPOC - Strategic Marketing Services (Communications Team)
Jan. 2017 - Jun. 2018Hyderabad
DeloitteSPOC - Strategic Marketing Services (Communications Team)
Jan. 2017 - Jun. 2018Hyderabad
DeloitteMarketing Strategy & Planning - Analyst
May. 2015 - Jun. 2018Hyderabad Area, IndiaResponsibilities: • Competitive Analysis and Benchmarking activities are done to understand & capture Deloitte & Touche’s market share and penetration levels of major competitors/Big 4 Audit Firms into each other’s market share, at regional level. • Develop Regional marketing plan documents to support the marketing strategy in designated marketplaces, including a high level marketing plan based on current target companies; an overall assessment of the marketplace, including economic trends; and ultimately a forward-look strategic marketing plan. • Support the partner group in targeting the key executive-information, with the professional and charity associations in the market place. Worked with US clients & Markets. • Developed experience in handling a gamut of projects involving research, analysis & evaluation of marketplace, client & industry & delivered projects with value additions at each step. • Marketplace Analysis– Analyze the markets on parameters of Industry/Sector prominence, Revenue, Ownership type & Proxy fees details (Audit, Tax & other fees), Competitor analysis involving the Big Four firms. Gained experience in the analysis of US Central market places. • Key Target Analysis- The study includes client’s nature of business, organizational structure, M&A activity, impacting industry/sector trends, financial analysis, competitor analysis & comparison with peers and SWOT analysis. • Eminence Building: Create Newsletters and Alerts on significant developments of the Industry/sector and Clients. Identify and suggest relevant regional, functional, industry and sector specific programs and thought-wares to client stakeholders. • Work on other ad hoc projects such as relationship mapping and marketplace analysis • Manage project allocation, review and timely delivery of projects to the stakeholders. The responsibilities also includes taking and providing feedback from seniors and to new joiners, respectively.
DeloitteMarketing Strategy & Planning - Analyst
May. 2015 - Jun. 2018Hyderabad Area, IndiaResponsibilities: • Competitive Analysis and Benchmarking activities are done to understand & capture Deloitte & Touche’s market share and penetration levels of major competitors/Big 4 Audit Firms into each other’s market share, at regional level. • Develop Regional marketing plan documents to support the marketing strategy in designated marketplaces, including a high level marketing plan based on current target companies; an overall assessment of the marketplace, including economic trends; and ultimately a forward-look strategic marketing plan. • Support the partner group in targeting the key executive-information, with the professional and charity associations in the market place. Worked with US clients & Markets. • Developed experience in handling a gamut of projects involving research, analysis & evaluation of marketplace, client & industry & delivered projects with value additions at each step. • Marketplace Analysis– Analyze the markets on parameters of Industry/Sector prominence, Revenue, Ownership type & Proxy fees details (Audit, Tax & other fees), Competitor analysis involving the Big Four firms. Gained experience in the analysis of US Central market places. • Key Target Analysis- The study includes client’s nature of business, organizational structure, M&A activity, impacting industry/sector trends, financial analysis, competitor analysis & comparison with peers and SWOT analysis. • Eminence Building: Create Newsletters and Alerts on significant developments of the Industry/sector and Clients. Identify and suggest relevant regional, functional, industry and sector specific programs and thought-wares to client stakeholders. • Work on other ad hoc projects such as relationship mapping and marketplace analysis • Manage project allocation, review and timely delivery of projects to the stakeholders. The responsibilities also includes taking and providing feedback from seniors and to new joiners, respectively.
ValueLabsExecutive - Business Development , US Central Market
Oct. 2013 - Apr. 2015Hyderabad Office, IndiaValueLabs (www.valuelabs.com) is a global IT services company offering technology consulting, software product development, testing and knowledge process outsourcing services. The company was setup in 1997 with a vision to deliver value to clients worldwide using an effective Global Delivery Model. ValueLabs’ core competency is in building “Extended Teams” in India that are dedicated to the client, based on their specific requirements that consistently deliver quality services and in due course become a seamless extension of the client delivering clear competitive advantage beyond traditional cost-efficiencies. ValueLabs has been recently placed amongst the 50 best companies to work for in India, for 2009, in a study conducted to identify great workplaces across the country. The survey was conducted by The Great Place to Work® Institute (GPWI - www.greatplacetowork.com) in collaboration with The Economic Times (ET), across all companies in India, spanning various sectors and sizes, and including domestic players as well as MNCs. Responsibilities - Generate leads and market insight from USA, Middle East and APAC region. Also do Business development activities for the clients, since the company was a startup it helped me to coordinate with the Sales support from the region also helped me in understanding the challenges faced in generating business outside of India and also provided me a global exposure thereby.
ValueLabsExecutive - Business Development , US Central Market
Oct. 2013 - Apr. 2015Hyderabad Office, IndiaValueLabs (www.valuelabs.com) is a global IT services company offering technology consulting, software product development, testing and knowledge process outsourcing services. The company was setup in 1997 with a vision to deliver value to clients worldwide using an effective Global Delivery Model. ValueLabs’ core competency is in building “Extended Teams” in India that are dedicated to the client, based on their specific requirements that consistently deliver quality services and in due course become a seamless extension of the client delivering clear competitive advantage beyond traditional cost-efficiencies. ValueLabs has been recently placed amongst the 50 best companies to work for in India, for 2009, in a study conducted to identify great workplaces across the country. The survey was conducted by The Great Place to Work® Institute (GPWI - www.greatplacetowork.com) in collaboration with The Economic Times (ET), across all companies in India, spanning various sectors and sizes, and including domestic players as well as MNCs. Responsibilities - Generate leads and market insight from USA, Middle East and APAC region. Also do Business development activities for the clients, since the company was a startup it helped me to coordinate with the Sales support from the region also helped me in understanding the challenges faced in generating business outside of India and also provided me a global exposure thereby.
TailCurrent Technologies Pvt. LtdMarketing Executive - US & MENA Markets
Jul. 2012 - Jul. 2013Hyderabad Office, IndiaResponsibilities - • Need to generate leads and market insight for the clients of TailCurrent Technologies based out in USA, Middle East, UK & Europe and few other countries. • Responsible for new market development for different accounts, • Developing new accounts by identifying new customers abroad. • Facilitating deal and leads by coordinating with various department involved in different geographical areas. • Assisting senior Management –Heads in expanding customer base through new market development. • Keeping track of competitor moves and global market trends and preparing market intelligence data for decision making. • Preparation of daily business reports. • Maintain up to date data for preparing relevant analysis etc..
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