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Work Background
Land O'FrostHelp Desk Analyst
Nov. 2018Lansing, IllinoisSupport, install, configure, test and troubleshoot end user workstations, servers, networks, printers and applications. This includes Honeywell/Intermec devices used for shop floor data collection in the plant.
Evaluate, prioritize and respond to service requests with a resolution. Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions.
Perform PC, hardware and peripheral equipment improvements, upgrades and repairs.
Perform and test routine system backups and restores.
Support application development.
Participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals and industry best practices.
Land O'FrostHelp Desk Analyst
Nov. 2018Illinois, Lansing
LeVine, Ehrman & Horberg, Ltd. Technical Support Analyst
Apr. 2014 - Jun. 2018Tinley Park IllinoisResponsible for all IT related tasks onsite, including support of desktops, laptops, and smart phones
Responsible for installation, configuration, and troubleshooting of both commercial and proprietary software including Microsoft Office 2010 – Office 365, Server 2012, and Windows 7 and 10
Installed and troubleshot all back end hardware including Cisco Routers, HP Switches, and ISP connections including T-3, cable, and fiber optic
Dover Chemical – Hammond WorksTechnical Support Analyst
Apr. 2010 - Mar. 2014Increased staff productivity by an additional 18% by recommending, getting approval, and implementing new back-end routers and switches
Followed strict OSHA guidelines while operating in a chemical manufacturing environment
Assisted Safety Manager with writing and helping to interpret rules and guidelines for plant production workers
Diagnosed and resolved end-user network/local printer problems, PC hardware problems and e-mail, Internet, VPN and other network access problems
Thrift Recycling ManagementTechnical Support Specialist
Jul. 2006 - Apr. 2008Hammmond INExecuted daily operations of error and order checks with 3 major online retailers using SQL, Microsoft XP Operating Systems, Windows Server 2003 tools, and POS software and technologies
Trained and managed 50 Scan Specialists and achieved significant improvements in their productivity
Consulted with user to identify current operating procedures and clarify program objectives
Successfully processed more than 100,000 orders each month
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