Off The RecordCustomer Service Representative
Nov. 2023 - Jul. 2024- Delivered exceptional customer support via phone, email, live chat, and SMS, achieving a 98%
customer satisfaction rate and contributing to the company's 97% national success rate.
- Improved client retention and booking rates by leveraging soft-sales skills to promote OTR's
unique value proposition, consistently exceeding monthly sales and service targets.
- Resolved escalated customer concerns promptly and effectively, maintaining positive relationships and protecting the company’s reputation for excellence.
- Contributed to operational efficiency by performing data entry, managing case Niles, and identifying process improvements to better support the team’s high-volume workload. Key Accomplishment: Supported training new team members, contributing to the team's ability to scale operations effectively as the company grew.