Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
IncyteDirector - Robotics Process Automation & GenAI
Jan. 2023Pennsylvania, United States Led RPA COE, RPA development and Support factory in onshore-offshore model. Deployed various business automation use cases, GxP compliant use cases for R&D, Clinical trials, Commercial, HR, Legal, Medical writing, and TechOps using RPA, OpenAI and Azure OpenAI LLMs
Built and Deployed GenAI use cases using Azure OpenAI, ChatGPT from OpenAI, Google Vertex AI multimodality LLMs, and RPA including creating the blueprint of GenAI COE, development and support model. Evaluate new GenAI ecosystem tools, integrate various tools with GenAI to solve complex business challenges! Created GenAI governance policies, Monitoring of prompts, ROI templates, and implemented multi-layered guardrails for GenAI prompts. Guided business users on the use of MS co-pilot vs. OpenAI and LLMs fitment into use case Achievements: Increased productivity by ~30%, reduced operational costs by 20%
Various ClientsIntelligent Automation / Business Automation Architect -RPA/Chatbot/AI ,Digital Transformation
Jun. 2019 - Jan. 2023United StatesWorked for various industry verticals as Intelligent Automation Architect, Business Automation Architect, RPA delivery lead, Artificial Intelligence /Digital Transformation. Key experiences –
Johnson and Johnson - IA BA/Automation Tech fitment in Supply Chain Technology Unisys – Guide and lead UiPath RPA automation factory for IT/HR use cases integrating with Servicenow, Workday, CRM/ contact center systems. Drive new technology POC and building of new automation architect & Service offerings. Guide clients on complex Automation use cases IBM - Advise and Drive Business Automation MVPS consisting of RPA, OCR, ML, Process Mining products. Guide clients on Intelligent Automation Journey including setting up IA group, scaling it and getting business ROIs from automation Wells Fargo Bank - Drive PPP loan Automation use case, create, and drive the Intelligent Automation (IA) product road map for Commercial Banking division & Small Business Lending LOBs by utilizing IA tools - RPA– UiPath /Blue Prism, Kofax and various inhouse developed tools, Task capture, Process mining, Human in loop & Machine Learning models. Enable new product features in IA tools area to handle complex business flows. Work with IT groups to understand the complex capabilities and processes to design. Delivered $6M savings to business Accenture – Lead the Delivery of Building Automation COE from ground up for Healthcare Insurance company. Lead IT infrastructure, Security, Audit & Compliance teams in Designing & Implementing UiPath platform, Assist various technical teams on solutioning multi product - RPA, OCR, Machine Learning, Servicenow complex business use cases. Assist client's enterprise technical teams in expanding RPA Eco system including Enhanced BOT Logging tools, CyberArk, two factor authentication & scaling BOT machines on cloud. Work with various Accenture partners, Clients & process SMEs to refine the complex business flows to align them for Hyper Automation & savings
NTT DATA ServicesIntelligent Automation Lead - Merck Pharmaceuticals
Oct. 2018 - Jun. 2019Princenton,NJ Wear multiple hats in Intelligent Automation domain –COE Advisor, Architect, Strategist, Evangelist & Program Manager. Advise, Build and Drive end to end IT Automation strategic roadmaps using RPA, AI/ML, Chatbots, AIOps, OCR/NLP technologies based on Business needs, company culture, ROI & realistic goals and on the ground realities. Program Manage Large/complex automation use cases
Act as Advisor & Program Manager for HR, Finance, R&D, Shared services leaders / Technology leaders / Business leaders on -Building and Operationalizing the IA Automation COE (Central, Hybrid, Federated), Automation development (Delivery) and Run (Production Support) sub teams. Create/manage/run end to end Automation use case Governance. Assist IT infrastructure/ Security/AMS groups in overcoming challenges brought in by RPA/AI/ML platforms ex- Non-Person Ids, Bots platform monitoring/ optimization, underlying application configuration issues, change management, production support and integrating various automation technologies to achieve cost savings, improve efficiency, process standardization, and move ahead on Digital journey. Assist IA COE in building the FDA regulated RPA environment for R&D group
Define and Design automation for complex business processes by working with Enterprise Architects, Business Leaders & process SMEs. Advise various IA automation groups on reusability of Bots & scaling up IA and setting framework for continuous automation uplift for deployed automations
Tech MahindraAVP -Technology Lead / Intelligent Automation Lead
Sep. 2016 - Jun. 2018Greater New York City Area Technology Evangelist, Techno-functional consultant, solution adviser with focus on IT business process automation (IPA) & Infrastructure automation (AIOps) . Engage with clients in coming up holistic business value using Cognitive/AI-driven automation platforms Guide clients on overcoming Automation Adoption challenges in areas - Skill development, Change management, Data management, governance, and scaling automation ecosystem Guide Automation COEs in enhancing automation platforms, AIOps offering & designing, building POCs on business/vertical aligned use cases for IT service desk and backend support operations using various tools – Chabots / Servicenow/ Aargo/ RPA. Design and Drive various end to end intelligent automation solutions for business functions using TechM developed AI/ML engine along with using RPA-UiPath, Automation Anywhere and Servicenow workflows Work with various infrastructure and Applications solution teams in bringing in IT transformation pitches using AIOPs, AI-driven automation solutions, tool transformations and quantifiable ROI –Reduce TCO -~10-25%, improve MTTR. Run various managed services RFI /RFPs/ Proactive pitches on Service desk, Infrastructure/ application support operations & digital transformations consulting. Engage in RFP/RFI defense sessions. Train TechM sales groups on TechM Automation offerings, conduct workshops & webinars on intelligent automation, and guide TechM delivery teams on implementing various automation solutions, building new use cases for automation and lead projects using waterfall / Agile for various clients. Perform Due Diligence sessions with clients to find/document IT operation and business operation use cases. Guide clients on setting up Automation COE and governing it. Grow Automation and IMS business in Telco, M&E, TTL, RCG, HLS clients in USA, Manage and Meet quotas and margins ($10M+). Engage with various vendors and ISVs and do GTM pitches
Cognizant Technology SolutionsBusiness Development -Infrastructure & Servicenow
Jun. 2014 - Sep. 2016New Jersey Act as Technology adviser, Projects Executor, Infrastructure Business development, solution architect and ServiceNow lead /evangelist. Collaborate with CEOs architects, Market Intelligence, technology office to come up with solutions which allow clients to transform existing infrastructure landscape, better align with ever changing business needs and differentiate from Cognizant Competitors using Automation, DevOps, Cloud (Public/Hybrid), Tools, ServiceNow. Engage with customer to redefine the current managed service support models to accommodate the Everything As Service model, Intelligent automation and Conduct POCs. Lead complex projects using Waterfall / Agile Grow ServiceNow Practice for various industry verticals. Responsible to selling ServiceNow product portfolio - Implementation Services, Process Consulting and support services for IT service management (ITSM) , IT Operation management (ITOM), Orchestrator, Integration with other system - Ayehu / Ipsoft/ monitoring/ CRM , Business Management & Application Development Train clients, internal sales staff on Automation, ServiceNow. Conduct workshops for internal folks in how to sell /engage with clients on various infrastructure and ServiceNow offerings of Cognizant, Analyze and design unique IT Infrastructure solutions across the addressable market and target potential clients. Guide customers on Digital journey and innovation to differentiate them from competition and save annual cost ( $3M+/ACV) Work with various infrastructure and Applications solution teams stitching various technology solutions, bring in digital pitches using ServiceNow platform, ITOM, intelligent automation solutions and its ROI in various managed service RFI /RFPs/ Proactive pitches. Engage in RFP/RFI defense sessions and work with various vendors and ISVs for GTM pitches. Respond rapidly to customer needs and develop solutions, pricing plans and deliverables to assure profitability and deliver scalable growth results
Various ClientsService Delivery Manager / Account Manager/Network Engineer/Project manager
Sep. 1993 - Feb. 2014Various locations in USWorked for various clients –Zensar, CIBER ITO, Li & Fung USA, Deloitte & Touche, Nine West, Taro Pharmaceuticals, Citi Group and Biogen from Sept 1992 to Jan 2014, as IT manager, Program/Project manager, Business development, Account manager and Network Engineer
Intch is a Professional Networking App for the Future of WorkSee more people like Gopi on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
172807 people
8
CEO @ AssetData
15
Business analysts @ National Flood Services
20
IT Specialist @ AGTechremote
25736 people
24
Data Scientist Intern @ Newell Brands
18
IT Security Consultant @ Culture Technologies
15
Director of Technology Operations @ Marani Health