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Work Background
Stealth Health Care company (Drug Abuse)Interim CTO
Oct. 2023Germany
Finductive LtdInterim CTO
Sep. 2023Malta
Ascendro Pro GmbHChief Executive Officer
Jul. 2021 - Dec. 2023Rockenberg, Hesse, GermanyAscendro Pro GmbH ( before TRIARIISOFT) is an extended workbench - providing high skilled resources to development and operations companies with footprints in various industries. Focus is DevOps, Operations, and Blockchain resources.
MVI SOLVE-IT GmbHBranch Manager South
Nov. 2017 - Jul. 2021Munich Area, GermanyMVI Solve-IT designs, builds, and deploys innovativ backend and frontend systems as well as services for customers in the automotiv indurstry.
Friends4Media GmbHCTO
Jul. 2016 - Oct. 2017Regensburg Area, GermanyF4M is innovating new ways how current and new customers of media, publishing and TV companies are connecting using Quiz-Games and Micro-Betting. Responsible for all internal and external technical aspects, design of the product, product ownership and lead of the technical and designer teams within F4M. Major Achievements:
Designed, developed and deployed an entire multi-tenant and multi-player Quiz-Game eco-system, including publishing of 6 different apps powered by the gaming engines
Architected real-money gaming capabilities, providing a high performance sub-second transaction fulfillment system paired with a bank-class secure money management system. Ramped-up a 65 person-strong DevOps team including near-shore and off-shore, generating an output of 600+ APIs, 1.2 Mio. lines of codes, 54 Java- and 30 Node.js micro-services within 10 months
Samsung Electronics AmericaHead of Developer Program
Sep. 2015 - Jul. 2016Mountain View, CAEstablished and continue to manage US-based developer/partner program supporting and servicing partners from ideation to monetization of apps promoted and delivered through the Galaxy Apps Store. Supervised, train, and guide 12 direct reports and 40 offshore resources. Major Achievements:
Designed entirely new developer partner program that targeted 100K+ US market Android and Tizen developers.
– Supporting the developer partner from concept to monetization and leveraging Samsung Ecosystem for incremental user acquisition that translated into revenue and/or market share increases (80% gaming partners).
– Expanded the use of the Samsung In-App-Payment Module and Samsung Pay as standard toolsets to all Galaxy Apps Store partners Established a concierge service as self-services environment as well as high-touch with single access point to all teams
– Expanded the team from a 6 person team to a 50+ person team to provide end-to-end services, support and content development underpinning the Developer Program initiative.
Samsung Electronics AmericaHead of Deployment US Market
Jan. 2013 - Sep. 2015San Jose, CAProvide expertise in product development/management, process standardization, and customer engagement to conceptualize, launch, and manage structures that provided certification and deployment support for all US-launched smartphones, wearables, tablets, and VR devices. Major Achievements:
Guided team in certification and deployment support of 1K+ apps and updates targeting 60M+ US consumers.
Conceptualized and delivered unique infrastructure to support/guide global application launches, including:
– US-wide release management information hub supporting all internal Samsung app and device launches, using a triage team assisting with development and QA in the preload and market release process with Samsung HQ.
– Structured an engagement between WhitePages and Samsung HQ in developing a SmartCall consumer call-protection feature deployed now on over 200 Mio. Galaxy S7 and S8 devices
Exigen EbiT, Inc.Sr. Product Manager
Sep. 2012 - Jan. 2013San Francisco Bay AreaDesigned an end-to-end warranty fulfillment service and value chain platform to enable insurance companies to offset warranty fulfillment cost by allowing servicing agencies open market entrance. Responsibility included product management, Pre-Sales and Sales support, as well as contract negotiations with various Call-Center and Infrastructure third party system provider.## Major Achievements:
Project managed successful design of an end-to-end warranty fulfillment service and value chain platform that enabled insurance companies to offset warranty fulfillment cost by allowing servicing agencies open market entrance.
ImpactMapFounder, CTO, Product Design and Subject Matter Expert
May. 2011 - Jul. 2016ImpactMap helps you design, plan, measure, and see your social impact. Much more than logic model software. ImpactMap reinvents logic models, turns them into actionable project plans, enables impact measurement, and visualizes your outcomes.
Exigen ServicesInsurance Practice Program Manager
Jul. 2010 - Sep. 2012New York, New JerseyInitially retained as Insurance Practice Program Manager, functioning as Technical Program Manager responsible for a multi-million-dollar insurance system integration program that incorporated 150 resources in 8 global development centers. Quickly transitioned to Senior Product Manager overseeing entire product development process for insurance warranty fulfillment service. Major Achievements:
Key contributor in increasing total project value from $10M to $24M by engaging C-Level members. Streamlined projects to recover $1.5M in value by removing additional scope or utilizing existing tools.
AmplifierCatalyst, Inc.CTO
Nov. 2009 - Jan. 2011AmplifierCatalyst, Inc. is an online impact investment platform targeting the philanthropy, government and impact investment markets.
Amplifier StrategiesAdvisor - Product / Services Strategy
Jun. 2009 - Jul. 2010Amplifier Strategies is a professional services and technology firm for mission-driven organizations, programs and partnerships. Amplifiers focus is build around Social Output and Social Investment ROI. Education, and Services.
Released Entertainment NetworkAdvisor - Company / Product Strategy
May. 2008 - Nov. 2008San Francisco Bay AreaReleased Entertainment Network (Released) aims to be one of the largest resellers of independent film by breaking through the noise and bringing films to consumers where they socialize, work, and relax. The company’s core competency is the qualification, the sifting and sorting of existing content, to select the best possible marketable content for the café store partners. A key success factor is our aggregation of business intelligence, consumer intelligence, and product placement opportunities that will allow for best possible revenue, sales forecasting, and consumer behavior and sales prediction.
Virtual Business ConferencesAdvisor - Product Strategy
Jan. 2008 - Apr. 2009Spokane, Washington AreaVBC is a new exciting way to conduct business and develop new strategic alliances and partnerships. VBC uses a website instead of a Convention Center. A business person, working from a home office can meet, face-to-face with the buyer from a Fortune 500 company or a government agency.
SlySEAdvisor - Company Strategy
Jul. 2007 - Jun. 2008Hayward, CaliforniaOverview: SlySE Technologies, Inc. has patent pending technology that monetizes unprotected music. It turns songs into sales agents. Providing assistent in the internal and external development of the company, during the initial seed funding round.
Financial Ideas, Inc.CTO / Co-Founder
Jan. 2007 - Mar. 2010San Francisco Bay AreaFinancial Ideas, Inc. is an online microfinance marketplace targeting US low to moderate income households. The marketplace focus is to enable affinity community members to qualify for financial resources facilitated by a new socio-ecomoic scoring and financial risk assessment approach.
ClientCentricCEO / Co-Founder
May. 2006 - Jan. 2010San Francisco Bay AreaLaunched and managed consultancy providing product development, product/project strategy, specialty project management, and business development to startup companies primarily in the finance and media industry markets. Performed hands-on consulting with clients as well as handling all internal business functions. Major Achievements:
Engaged in business development activities that generated $1.5M as well as fundraising and investor meetings that helped raise $1.2M in additional funding. Architected the Ocean Science Data Hub, securing a $350K development and implementation contract. Developed concept for an SaaS case management platform used by the client to raise $8M in funding. Built an SaaS reseller partnership with one of the largest European telecom providers that generated $300K annually.
Decreased annual costs $270K by replacing a proprietary e-commerce system with open source.
inDplayAdvisor - Strategic Projects
Jan. 2006 - Mar. 2008Redwood Shores, CaliforniaRecruited to provide product management expertise to expand the executive team of a new startup providing video rights in the matchmaking marketplace. Functioned at all points of the product and client engagement lifecycle, including as a major factor in the initial product introduction period. Major Achievements:
Initiated a formal customer engagement process and improved the video rights marketplace, securing necessary anchor tenant.
Defined a service-oriented architecture (SOA) strategy that reduced integration cost 40%.
Developed new channels for an OEM/white-label SaaS sales strategy, enabling a different license segment to be onboarded onto the IndPlay platform and providing access to several $100M in potential license revenue Established a content supply network based on a partner eco-system and using infrastructure to allow for easy content onboarding and content license issuing to be used a s a plug-in in other content management and delivery systems.
Exigen GroupDirector Business Analyst
Jan. 2005 - May. 2006San Francisco Bay AreaAssumed control of Business Analysis Team with 15 direct reports spread across 3 US and offshore locations. Dual focus on providing the metrics necessary to drive successful completion of large-scale projects as well as driving standardization of internal structures and processes. Provided sales engagement support as well as assistance defining solutions architecture. Functioned as an advisor on the pricing board. Major Achievements:
Slashed user story cycle times 50% by establishing best practices for entire business analyst function.
Eliminated outdated requirements, miscommunication, and version exchange errors by centralizing the business requirements gathering and functional specifications development processes.
Coordinated business analytics for a call center re-engineering project that increased agent productivity 37% while lowering overall cost $32M.
Led analysis and business design aspects of $60M digital sales and billing solution for client with 42% music market share, reducing transaction cost 20%.
ExigengroupProject Manager
Jan. 2002 - Dec. 2004San Francisco Bay AreaExpanded on developed products to ensure creation of best practices to enable on time and in budget delivery. Enabled IEEE gating process implementation. Bridged between development teams, business and cross-functional stakeholders. Ensured project delivery on time in budget and to satisfaction of the customer. Major Achievements: Partnered with client Wells Fargo to create the first-ever mortgage request image-automated approval process that slashed mortgage approval time from 1 week to 3 hours.
Directed integration of core Workflow Solution with email, mortgage automation, and commercial line applications for major global accounts such as Clorox, Wells Fargo, Lockheed Martin, and Mid-Continent Insurance Group, dramatically reducing processing time, lowering cost of work-item handling, increasing visibility, and removing most error-prone handover points.
Designed first imaging and workflow SaaS environment for Clorox AP/AR and logistics for 47% client cost savings.
ExigenProduct Manager
Jan. 2000 - Dec. 2002San Francisco Bay AreaPromoted to senior product manager position leading entire lifecycle, from design to integration, of cutting-edge and system transformative hosted applications for major global clients. Aligned resources, processes, and products to drive the on-time delivery of large-scale, mission-critical projects. Ensured quality deliverables by focusing on detailed statements of work (SOW), work assessment, and quote generation. Supervised as many as 45 direct reports depending on project scope, with approximately 20% onshore and 80% offshore talent. Major Achievements Oversaw development of ticketing and case management solution for Mid-Continent Insurance Group, reducing client’s case management cost 70% and overall cost burden 43%.
Coordinated development of product components that ultimately accounted for 30% of all product sales; authority over reporting solutions, customer management tools, agent scripting, search environment, and artificial intelligence. Drove $7.6M in revenue by launching a self-service platform with knowledge management, email handling, and CRM integration.
KanaTechnical Manager (Central Europe)
Jan. 1999 - Dec. 2000Munich Area, GermanyManage the business development for a major provider of Service Resolution Management (SRM) solutions. Duties encompassed defining technology policies and procedures, leading business negotiations with critical accounts, and managing reseller relationships. Trained and educated the resellers in company's software. Managed the interviewing and hiring process.
Major Achievements: Served as a technical liaison for worldwide accounts including SAP, Bertelsmann and Central European resellers securing over $5m of contracts within a 12-month time period. Integrated SAP infrastructure with KANA technology, providing comprehensive training and environment support (reduced the marketing involvement from 8 campaign operators down to 2)
GenesysHead of Professional Service
Jan. 1998 - Dec. 1999Munich Area, GermanyManaged the major corporate accounts and provided the post-implementation support for complex real-time interactive telecommunications solutions. Acted as the content and context expert for the Internet Suite, assisting in optimizing the product as well as training company's associates and value-added resellers in integrating and servicing of award-leading call center products. Major Achievements: Provided account management for critical corporate accounts, including Siemens, Enator, Softlab, Unisys and Swisscom, winning and supporting software integration projects of up to $10m.
Effectively supported integration and distribution of advanced products Genesys 5.1 and Internet Suite 5.1.5 through building comprehensive infrastructure for resellers support.
Reflexe SoftwareCTO and Co-Founder
Jan. 1993 - Dec. 1998Weiden Oberpfalz, GermanyFounded the successful software company to deliver complex business and communication solutions. Oversaw company’s business development and overall technical strategy as well as the management of the highly professional project teams. Created comprehensive business cases for large-scale projects for leading national companies. Major Achievements: Introduced the technology concept for a mobile communications clearing center that allowed the data to be checked for consistency and be forwarded to the respective party. The project led to $60m in growth and the creation of 40 new FTE + 200 contractors as well as a network of 3k partners Led the development of business case and detailed proposal for hardware manufacturing that included technology, construction and human resources resulting in a $1.5m contract.
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