ExigenProduct Manager
Jan. 2000 - Dec. 2002San Francisco Bay AreaPromoted to senior product manager position leading entire lifecycle, from design to integration, of cutting-edge and system transformative hosted applications for major global clients. Aligned resources, processes, and products to drive the on-time delivery of large-scale, mission-critical projects. Ensured quality deliverables by focusing on detailed statements of work (SOW), work assessment, and quote generation. Supervised as many as 45 direct reports depending on project scope, with approximately 20% onshore and 80% offshore talent. Major Achievements Oversaw development of ticketing and case management solution for Mid-Continent Insurance Group, reducing client’s case management cost 70% and overall cost burden 43%.
Coordinated development of product components that ultimately accounted for 30% of all product sales; authority over reporting solutions, customer management tools, agent scripting, search environment, and artificial intelligence. Drove $7.6M in revenue by launching a self-service platform with knowledge management, email handling, and CRM integration.