Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer Success Director - Social Networks
BrandwatchCustomer Success Director - Social Networks
Jan. 2025- Manage an $8 MM portfolio (Google, TikTok, Meta) - Accelerated product development process, securing a 2 year deal worth $3.5M - Collaborated on an AI use case product roadmap with product and commercial leadership to promulgate to all enterprise clients - Moderated an executive panel presentation at SXSW with ADWEEK
COO
IncuedCOO
Jan. 2023 - Jan. 2024Incued uses live financial data to enable automatic and effortless reporting. The platform allows for easy aggregation and visualization of financial metrics.
Customer Success Director - Travel/Hospitality/Entertainment
BrandwatchCustomer Success Director - Travel/Hospitality/Entertainment
Dec. 2021 - Dec. 2024- 2024 attainment: 118% | Portfolio:: Hilton, Sony, Delta, NBC, Sanofi - Increased account revenue from $206k to $315k (+51%) via executive relationship building and identifying new sales opportunities in regular business reviews - Identified & mitigated churn risk ($230k) while adding $60k growth (+25%) through strategy consulting and aligning customer insight to business value
Sr. Client Relations Manager
DynataSr. Client Relations Manager
Aug. 2020 - Nov. 2021Chicago, Illinois, United StatesActed as interim Head of Customer Accounts (October 2020-March 2021) - managed a team to run custom data migrations and onboarding, made strategic account plans, responsible for retention & renewal, account expansion, and platform adoption. Dynata is the world’s largest first-party data and insights platform; Sharpr acts as the end-cap to the Dynata Insights Platform. In addition client relationship management responsibilities, I identified competitive gaps, informed product roadmap strategy, and was responsible for upsells, growth opportunities, and product enhancements.
Instructor
CorePower YogaInstructor
Mar. 2020 - Jul. 2021Chicago, Illinois, United States
Customer Success Manager - Sharpr
DynataCustomer Success Manager - Sharpr
Oct. 2019 - Aug. 2020Chicago, IL, United StatesSharpr powers your content universe: an insight platform allowing companies to aggregate, democratize, and share content and insights. I led full-cycle implementations from the start through go-live and provide ongoing adoption strategy, white glove support, and field growth opportunities.
Sr. Account Management Specialist
GartnerSr. Account Management Specialist
Feb. 2019 - Oct. 2019Chicago, Illinois- Liaison between marketing executives and Gartner research to align resources to corporate strategies and goals - Prospect and grow territory accounts to meet and exceed quarterly sales goals - North America Customer Value Story Champion
Account Management Specialist
GartnerAccount Management Specialist
Dec. 2017 - Jan. 2019Chicago, Illinois
Account Management Associate
GartnerAccount Management Associate
Aug. 2017 - Dec. 2017Chicago, IL

Requests

Touchpoint image
0
Personal Pitch
B2B Sales & Customer Success Consulting
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Christina on Intch
Consulting
1131093 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
15
Project Manager, Consultant
15
Production Assistant
ConsultingCustomer Researcher
137730 people
16
Director, User Experience Design @ Cox Automotive Inc.
16
Outside Sales Manager @ Tyson Foods
16
Founder | Business Consultant | Leadership Speaker @ Maven Business Consultant Group