Heartland Payment SystemsDirector of Digital Marketing
Nov. 2017 - Mar. 2021Edmond, Oklahoma• Pioneered creation of an agile digital marketing team via reorganization, recruitment, implementation of new platforms, creation of standard operating procedures, and improvement of project management processes.
• Drove traffic and track contacts through multiple web forms, chat, direct sales, email marketing, and social media channels to bolster campaigns.
• Oversee digital marketing strategic initiatives (web, email, content, social media) to foster/maintain over 300,000 active contacts.
• Boosted digital lead acquisition through initiating paid media and content strategy (Google AdWords, Facebook, Instagram, Twitter, LinkedIn), effectively securing over 25,000 qualified leads.
• Achieved 92% of annual forecast of marketing-attributed revenue equivalent to $6.7M as a result of effectively spearheading digital marketing campaigns across sales channels.
• Drove web traffic by 84% and social traffic by 564% (2017-2020) through accelerating brand awareness utilizing SEO/SEM, paid media, brand ambassador, sponsorship, and content strategies; additionally attained 100% of lead generation forecast for same period.
• Maximized brand authority across multiple platforms via integrated marketing strategies, effectively catapulting social engagements by 136% and social clicks by over 328% (2017-2020 YTD).
• Improved overall efficacy of digital marketing strategic initiatives as a result of integrating numerous systems (CRM database, email service provider, marketing automation, social media dashboard).
• Launched ad retargeting strategies, effectively enhancing personalized user experiences through Google, Facebook, and Pardot tracking pixels aggregated through Google Tag Manager.
• Formulate/deliver executive strategic performance reports in Tableau, including data analysis of key performance indicators (KPIs) and return on investment (ROI) of digital marketing efforts.
• Continually maintain integrity of social media platforms.