Ohio Shared Information SvcDirector of NextGen Support
Jun. 2023 - Aug. 2024Leadership and Team Development: Directed and mentored Training and Analyst Support Teams for EHR and Practice Management, fostering a collaborative and high-performance culture.
eLearning Implementation: Spearheaded the creation and deployment of eLearning modules using Articulate software and the Digital Chalk platform, enhancing training efficiency and accessibility. Implemented OSIS University, an eLearning platform, ensuring comprehensive training resources for clients and internal teams.
Client Support Innovation: Successfully launched a live chat feature for real-time client support, improving response times and client satisfaction.
Performance Metrics: Maintained and analyzed productivity metrics, ensuring that all team members met or exceeded performance standards.
Strategic Partnerships: Collaborated with NextGen to implement solutions for new clients, with a focus on FQHCs, Rural Health Clinics, and Tribal Health organizations.
Regulatory Compliance: Stayed apprised of changing regulatory requirements and ensured compliance in all implementations and operations.