TriNetEmployee Solution Center Manager
Jan. 2008 - Dec. 2014Reno, Nevada, United StatesOperated high-volume call center, including all escalation calls, in San Francisco, CA at professional employer organization (PEO). Spearheaded talent acquisition, training, and oversight of 30+ HR generalists serving 218,000 worksite employees. Supported contracted clients’ staff members navigating compensation and benefits, onboarding, employee relations issues, and other various HR needs throughout multiple TriNet M&As.
• Strategically aligned and led highly diverse employee team working nationwide, fostering unity and delivering training and development in remote leadership environment.
• Successfully coordinated launch of call center in Reno, NV office, acquiring leadership of NV center in addition to CA.