ePerformaxPerformance Maximization Manager
Mar. 2011 - Jun. 2014• Responsible for the holistic delivery of training and development per client, account or group; effectively manage training teams or functions for quality and performance in the implementation of projects, systems and procedures within the department; act as coach and mentor to training team
• Responsible for Managing the Quality Team – productivity, quality, and development.
• A Strategic Partner to Operations in keeping Quality as a non-negotiable KPI and closing performance gaps through Training intervention.
• Set Performance Targets (SEGs) and ensure coordination between Coaches and Operations Team to hit targets.
• Set Incentive Plans/Bonuses for all Program-based employees