22 Years of Expertise, experience, and exposure are the things that I can offer for this role.
A strategic leader and a tactical manager who can start up and scale up an organization. My strengths are with Talent Acquisition/Recruiting, Training, Quality, Organizational Development, Operations Excellence, Project Management, Vendor Management, Customer Experience, Employee Experience, and Workforce Management.
I have acted as a consultant to multiple Contact Centers who are starting up and scaling up. I have used different recruitment platforms to obtain good candidates, I have customized interview questionnaires to filter great candidates, and have endorsed engaged New Hires to organizations I worked with. One sample of this is starting up and scaling up a Call Center in Bohol, PH during the pandemic.
I have worked remotely and has proven my effectiveness in managing remote teams. I utilize my skills and certifications in Managing Contact Centers - ICMI CIAC (International Customer Management Institute), COPC High Performance Teams, and Six Sigma Process Improvement.More...