Kheri Gonzalez - Data Analyst, Boom AI

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Network Power<100 people

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Business Owner

🧑‍🔬100%

Engineer

Geos

🇮🇳100%

India

Work Background

Boom DemandHead of Data Analytics

Jun. 2022Puebla, Puebla, MexicoAs the Head of Data Analytics for Boom Demand, I am responsible for overseeing all data analytics for the team, including sales, campaigns, individual performance, and group performance. I track trends and engagement rates to understand, plan, and predict performance across all of our accounts, and create tools to track, measure, and interpret performance from a data point of view. In addition to managing all sampling efforts, including the creation of great lists of contacts for our clients to sell their products more effectively, I am also responsible for designing strategies for the distribution of data and coordinating data collection for all levels of the organization. I report directly to the CEO, who is my primary stakeholder, and manage our CRM (Salesloft) as well as serving as the point of contact for our data providers (such as ZoomInfo and Data Genie). I also handle the evaluation of data for any new potential data providers. I am highly skilled with Excel, Google Sheets, and all MS Office tools, and have expertise in Python, SQL, and Javascript. I am also constantly learning and improving my skills, including with Google Data Studio and BigQuery. At Boom Demand, a Lead Generation and Customer Acquisition powerhouse, we help our clients increase revenue and grow their customer base through highly skilled sales development representatives. I am proud to be a part of a team that is dedicated to achieving our clients' growth goals and helping them boom.

Language Services AssociatesMedical Specialty Interpreter

Mar. 2020 - Jul. 2022Puebla, MexicoAs a Medical Specialty Interpreter for Language Services Associates (LSA), I was responsible for providing interpretation services for non-English speaking patients in a variety of medical specialties. Established in 1991, LSA's mission is to help people and companies thrive in a global environment by providing language solutions to leading corporations across the globe. As one of the largest and fastest-growing language services providers in the world, LSA's employees and linguists understand the importance of their work in helping millions of non-English speakers overcome communication barriers and meet their goals. Our services include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting, and language assessments, and we are able to fulfill the multicultural communication needs of more than 1,400 clients worldwide, in over 230 languages, across virtually every industry. I was proud to be a part of a company that is driven by a passion for helping others and a culture of service excellence.

AloricaOperations Supervisor

Feb. 2019 - Feb. 2020Puebla, MexicoAs an Operations Supervisor at Alorica, I was responsible for overseeing the sales, customer care, and support teams for one of our projects. I began my career at Alorica as a sales representative and quickly advanced to a trainer before moving horizontally to the role of supervisor. At Alorica, our goal is to make lives better by creating insanely great experiences for our customers through various channels, including online, on the phone, through social media, and in-person. In addition to acquisition and sales, we also provide world-class logistics and fulfillment services to clients in a variety of industries, including automotive, financial services, healthcare, retail, and tech. As an Operations Supervisor, I was proud to be a part of a team that passionately served clients, many of which were Fortune 1000 companies. I was based out of our Puebla, Mexico office, but worked with colleagues in over 100 locations around the globe.

LanguageLine SolutionsMedical Interpreter (Spanish and English)

Apr. 2016 - Apr. 2019Puebla, MexicoAs a Medical Interpreter for LanguageLine Solutions, I was L4 level certified to provide translation services for hospitals and clinics within the US, Canada, and the UK. I am fluent in both English and Spanish, both written and verbal, and was able to effectively communicate with patients and healthcare professionals to facilitate understanding and ensure proper care. I was responsible for providing interpretation services for a variety of medical appointments and procedures, including primary care, surgeries, and mental health appointments. I also assisted with language barriers during emergency situations and provided interpretation for informational materials and consent forms. Through my role at LanguageLine Solutions, I was able to utilize my language skills and cultural competency to improve access to healthcare for individuals with limited English proficiency.

Perfect Pitch TechnologyOperations Manager

Jul. 2012 - Aug. 2013Puebla, MexicoAs the Operations Manager at Pitch Perfect, I was responsible for leading a team of 14 people in the development and implementation of our proprietary hosted call center suite. Using artificial intelligence, we were able to integrate pre-recorded audio into live agent conversations, a technology we call our Ready Response Technology™. Throughout the project, I focused on improving agent efficiency and utilization, as well as enhancing script and campaign compliance. Additionally, our technology was able to erase undesirable foreign accents, improving the overall customer experience. Under my leadership, we were able to successfully launch Pitch Perfect and it has since become a valuable tool for call centers around the world, solving major problems that drive customers away and drive managers crazy.