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Work Background
DatapriseSystems Engineer - 3
Nov. 2021 - Jun. 2025Rockville, Maryland, United States
DatapriseSenior Escalation Engineer - Tier 3
Nov. 2020 - Jun. 2025Rockville, Maryland, United StatesWork incidents that are escalated from other engineers for a medium sized MSP.
Advanced Imaging SolutionsSenior System Engineer
Dec. 2019 - Mar. 2021South Bend-Mishawaka Region
xScion SolutionsSenior System Engineer
Jul. 2014 - Dec. 2019Plymouth, IndianaxSCION (contractor) – United States Department of Veteran’s Affairs (client) Network profile: 1000+ Servers, multiple locations, 100,000+ users. OS Software: Windows 2003 Server, Windows 2008 R2 Server, Windows 2012 R2 Server. • Provided Microsoft Active Directory support for Region 2 of the United States Department of Veteran’s Affairs.
• Documented 5 domain’s Active Directory structure including Users, Logon Scripts, Group Policy Objects, and other details during a project to refine the Active Directory structure and bring it into compliance with government audits.
• Created work flows and processes to gather Active Directory information according to specifications provided by the client supervisor.
• Created reports in Excel 2010 and Visio 2010 to provide detailed information regarding various aspects of Active Directory.
Powertek CorporationTier 2/3 Technical Lead / Senior Systems Engineer
Aug. 2011 - Jun. 2014Kansas City, Missouri AreaAssigned to the United States Dept. of Agriculture on a long term contract supporting over 100, 000 users, 3,000 servers and 1,000 field technicians in the States. The USDA switched to a cloud computing model for email. The USDA outsourced to Microsoft. Supporting such a large organization in a cloud computing environment has provided excellent experience in how the model works. In June 1012, I took over as the Technical Team Lead for 26 Service Desk Technicians in three locations, Kansas City, MO, St. Louis, MO, and Fort Collins, CO. I provide answers to deep technical issues, mentor the team member's skills and assign the work loads. I also interface with the Federal Staff providing technical expertise for thier questions to assist in making technical decisions. I also interview and provide recommendations on hiring of new personnel.
the Call Center Services GroupSenior Systems Engineer
Oct. 2010 - Aug. 2011Duties include: maintenance, monitoring and repair of 1000+ Window Servers running 67 applications that are used by the SPRINT Nextel Corporation 47,000 operators and agents for technical support of the cell phones and telephone operator services. Identified and engineered IT processes for firmware updates, anti-virus protection, automated installs of the Windows OS, IP address tracking, network device mapping and inventory. Identified issues and suggested remedies surrounding Active Directory, patching, firmware, support for HP Proliant Servers and IBM BladeCenter hardware, automated bare-metal installs and automated software deployments. Wrote a detailed report to present to upper management for future projects. Software used: HP Systems Insight Manager, IBM Systems Director, HP Service Manager, ePO and McAfee Anti-Virus, Reliatel, Dameware. Mentored team members in updating skill-sets and teaching new systems administrator techniques. Created a test environment (hardware/software) and then taught team members how to deploy Windows 2008 R2 across HP and IBM hardware. Current contract will expire March 31, 2011.
SprintIT System Engineer II
Oct. 2010 - Jul. 2011This position was a 3 month contract that expanded to 9 months. I was hired to mentor, train and assist the Call Center Services Team within Sprint on Windows 2008 technologies and to architect a patch management and firmware update solution for both HP and IBM servers.
American CyberSystems (ACS)IT SYSTEMS ENGINEER II
Jan. 2010 - Aug. 2011Network profile: 1000+ Servers, multiple locations, software: Windows 2003 Server, Windows 2008 R2 Server. Short term contract to architect, design and deploy network management tools, engineer workflow processes, and mentor existing systems admins in Enterprise Class IT administration techniques.
Sogeti, subSENIOR SYSTEMS ADMINISTRATOR AND CONSULTANT
Aug. 2009 - Jan. 2010, The Princeton Review, Astellas Pharmaceuticals and other accounts as needed.)
Network profile: 500 servers, multiple locations, multiple accounts, 5000+ users, software: Windows 2003 Server Served as the Senior Systems Administrator for the Core Team at Capgemini. The iCore team handled all Active Directory, File/Print, Group Policies, Server hardware repairs, and general Domain or Server work including administering the Anti-virus products like McAfee, Symantec, and ForeFront. Diagnosed and identified network configuration problems that prevented Dynamic DNS and Active Directory from working properly on the client networks. Redesigned the Smithfield Active Directory OU structure, site profiles, and created a remediation plan for management to correct the problems. Diagnosed and repaired numerous hardware/software problems. Used BMC ITSM and Remedy to maintain tickets. Rebuilt and repaired Capgemini internal Servers for the local domain. Reason for leaving: Assignment ended with Capgemini.
SogetiSenior Consultant
Jul. 2009 - Oct. 2010Outsourced as staff augementation and consultant to sister company, Capgemini. Provided Senor System Engineering support for five large clients of Capgemini. The smallest was 800 users and the largest was 15,000 users. I supported all Active Directory, File/Print, Backup Solutions, and general maintenance of the core infrastructure for these five organizations plus Capgemini internal systems..
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