Kaiser PermanenteSenior UX Designer
Feb. 2019 - Apr. 2021Product Features: Digital Foundations, Member Documents Center,
New Member Welcome
• Worked as part of a digital foundations team iterating on feature enhancements for the Member Documents Center providing members an easy way to search, filter, browse, and view all information about medical or procedure results, documents, and follow-up care ordinances.
• Led UX & product design for the new and returning member onboarding experience. Completely redesigned the entire feature resulting in an intuitive, forgiving, and guided experience that leverages existing functionality instead of the prior standalone experience helping to reduce maintenance efforts while also providing reusable functionality for other features.
• Collaborated with cross-functional business, product, and development teams daily ensuring both business and user goals and milestones are met by leading the implementation of a streamlined, 3-week agile plan allowing for interdisciplinary kickoffs, reviews, prototyping, research testing, QA, and retrospectives.
• Planned, executed, and synthesized monthly research testing such as member interviews, user testing with prototyping, A/B testing, card sorts, and surveys.