Haley Hester-Juarez

Customer Success Manager @OMB

Business Development Manager💰 Investor & VC🔥 Startup Founder✔️ IT👍 Sales & BizDev🗿 HR🧨 ConsultingCustomer Success ManagerFounderProduct ConsultantRecruiterProduct ManagerBusiness AnalystAdvisorCustomer Researcher

Haley Hester-Juarez is a dedicated and skilled professional, currently serving as a Customer Success Manager at OMB company. Boasting a robust experience in customer service, sales, and account management, she has a proven track record of maintaining client satisfaction and ensuring product adoption. Throughout her career, Haley has displayed her exceptional communication, problem-solving, and leadership abilities. She is known for her dedication to improving customer experience. Haley’s strengths lie in her ability to build strong relationships with clients, understand their needs, and deliver effective solutions. She holds a degree in Business Administration, further solidifying her strong foundation in customer-centric roles. Haley's commitment to excellence in customer service continues to drive her success in the dynamic field of Customer Success Management.

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Work Background

OBM, Inc.Customer Success Manager

Jun. 2024Houston, Texas, United States

Blockwise SolutionsDirector of Operations

Mar. 2024 - Jun. 2024

Blockwise SolutionsLMS Technical Engineer

Nov. 2023 - Jun. 2024Houston, Texas, United States

ComboCurveCustomer Success- Community Engagement Manager

Mar. 2023 - Nov. 2023Houston, Texas, United StatesDirectly responsible for University partnerships and certifications. Professional, internal and external certifications. Knowledge base organization.

Digital WildcattersCustomer Success Manager

Sep. 2022 - Aug. 2023

Digital WildcattersHead of Product -Collide

Nov. 2021 - Aug. 2023Houston, Texas, United States

FenixCommerce Inc.Customer Success Manager

Oct. 2021 - Dec. 2021United States

Varsity HypeSales Director

Feb. 2020 - Dec. 2021Houston, Texas, United States

Varsity HypeHead of Product

Jan. 2020 - Aug. 2021Houston, Texas, United States

DigitalCraftsDirector of Admissions

Feb. 2019 - Feb. 2020Houston, Texas

Texas Recruiting Group - TRGHead Of Technology

Jan. 2017 - May. 2019Houston, Texas Area

CultureMapSales Digital Ad Trafficking & Operations Coordinator

Jan. 2016 - Aug. 2017Houston, Texas AreaAd Trafficking & Operations -Process new insertions orders (IO), and revisions into ad serving platform DFP - Test and perform QA on ad creative to ensure publisher specifications are met - Troubleshoot any technical and performance issue - Provide technical support to internal sales reps across multiple markets and advertising agencies -Campaign Management, Monitor delivery of multi-faceted ad campaigns to ensure successful execution - Communicates with Chief Revenue Officer regarding campaign delivery/optimization -Manages and forecast inventory through DFP and maintain product inventory spreadsheets explains details if necessary analysis and reporting on campaign performance. - Assist the advertising sales team with preparing sales presentations.

Casa Manana Foods inc.Digital Media Manager

Jan. 2015 - Apr. 2017Houston, Texas AreaIn three years I grew the restaurant groups online presence from non-existent to over 20,000+ followers. I set up and managed the Facebook, Twitter and Instagram. I also set up and managed the YELP and google review accounts. They are now very competitive in their digital brand and have seen a huge return in business.

Bluebonnet Distributing, LLCSales & Digital media

Mar. 2015 - Mar. 2016Houston, Texas AreaSmall Craft Beer Distributor in Houston, Texas. Grassroots PR & Marketing along with sales for the Houston Metro Area. -Built and maintained relationships with Clients (Retail, Bars & Restaurants) -Planned & coordinated all events -Handled all social and digital media

Whole Foods MarketVendor Relations (marketing)

Jan. 2013 - Apr. 2015Houston, Texas Area

Whole Foods MarketGuest Services Manager

Jun. 2010 - Jan. 2013Houston, TexasManaging and running the floor in a smooth and organized manner. Handling customer complaints, issues, and questions. Diffusing issues between customers and staff. Providing the best service in the industry.