Joanne Barbara De Jesus - Product Owner, Tyme

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Network Power<100 people

Roles

🔥100%

Startup Founder

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇦🇪100%

United Arab Emirates

Work Background

TymeProduct Owner - Digital

Jan. 2023 - Jul. 2023Ho Chi Minh City, VietnamConsultant / Product Owner - Digital - Set the strategic direction and long-term plan to build best-in-class experience for the GoTyme PH Mobile Banking App, by owning the roadmap, the vision, and KPIs - Create and maintain a prioritised product backlog that is visible, clear, and transparent, and work with cross-functional teams (UI/UX, Scrum Teams, and other related business teams) to bring the propositions and features to life - Handover to BAU, and work with Communications and Marketing to develop how best to articulate new releases to customers, colleagues, and media - Identify and raise financial and non financial risks that arise from critical dimensions - customer protection, data quality, KYC, cyber fraud and attacks, compliance to the BSP MORB, among others - Continuously monitor and report on the stability and performance of customer-facing applications, back-office tooling, and core banking systems, and identify opportunities for structural improvements - Manage commercial relationships with a range of potential suppliers and partners - Periodically scrutinise and refine KPIs and metrics anchored on the Bank’s strategic vision, and ensure that a deep understanding of the principles and the the actions that follow are understood by key stakeholders, partners, and clients

ING PhilippinesAssistant Vice President, Tribe Lead - Digital

Sep. 2020 - Dec. 2022Manila, National Capital Region, PhilippinesHead of Digital (Tribe Lead) - Develop and execute a comprehensive digital product strategy aligned with overall business objectives and with the digital banking landscape - Lead and inspire a cross-functional product team, including product managers, UX/UI designers, and developers, and oversee the end-to-end product lifecycle - Stay abreast of industry trends, emerging technologies, and regulatory changes affecting the digital banking space, and maintain secure and compliant product suite - Effectively communicate product vision, strategy, and progress to internal stakeholders, including executives, marketing, sales, and customer support teams - Collaborate with external partners, vendors, and industry experts to enhance product capabilities and drive strategic partnerships

CIMB Bank PhilippinesHead Of Customer Experience

Apr. 2018 - Dec. 2019Bonifacio Global City, TaguigHead of Customer Experience (Start-up Team) - Collaborate effectively with other departments such as Product, Finance, Marketing, and Operations to negotiate and influence customer improvements - Act as the Voice of the Customer across the organisation. - Strategically lead and develop an operational management team to enhance performance by setting clear customer success measures Digital & Channels Manager - KYC (Start-up Team) - Oversee and ensure a consistent high service performance delivery of the KYC services through capacity planning and monitoring, data analytics, and process refinement. - Launch the 1st digital-only bank in the Philippines

Home Credit PhilippinesOnline Product Manager

Apr. 2017 - Apr. 2018Manila, PhilippinesOnline Product Manager - Use overall online strategy and vision to establish the brand as a friendly and safe online loans provider that makes personal financing accessible and easy to unbanked market. - Migrate and digitise loan origination processes, including repayments and self-care services, to ease customer on-boarding and enhance overall customer experience while ensuring robust e-KYC and e-signing process.