Jennifer Fink - Product Manager, ALM

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

ALMProduct Manager

May. 2021New York, New York, United States · RemoteCurrently manage a portfolio of 4 data focused products that have a focus on the legal industry (Law.com Radar; VerdictSearch; Insurance Coverage Law Center; State Court Data). Managed additional insurance focused products including leading the development of a new product offering in the insurance industry. Define and manage KPIs, analyze data, customer interactions, and analyze industry trends to define and prioritize product enhancements. Partner with data engineering, developers, marketing and stakeholders to develop product requirements with a goal to find the balance between customer needs and stakeholder initiatives. Propose and implement process improvements to optimize product efficiency and increase overall company effectiveness. -Develop and maintain long-term strategy and roadmap. -Launched ecommerce options for digital purchasing (insurance products).

AM BestWeb Architect

Aug. 2018 - May. 2021Oldwick, New JerseyBusiness owner responsible for overseeing the design, development and maintenance for several corporate internet and intranet sites. Ensure site functionality, update content as required, develop/design new website pages. Heavy product and project management of eCommerce and corporate website. Report on website & social media traffic including overview analysis, create road maps, and manage release schedules. Manage Corporate and Information Services social media including LinkedIn and Twitter. Manage the company's mobile app with a goal of growing the mobile app suite and improve the user experience. Oversees a staff of 2 including Digital Media Specialist and Project Manager.

AM BestProduct Manager II

Mar. 2015 - Aug. 2018Greater New York City AreaProduct enhancement, product development, project management, pricing, forecasting, surveys, marketing. Heavily involved with the sales team to help build our product to meet the client need. Also involved with the user market to ensure our product meets the market need. Coordinate marketing initiatives for Claims Resources product. Identify areas of growth for renewals, propose, plan and coordinate efforts for Account Managers and Editorial Assistants to facilitate the initiatives of the department. Utilize resources including the internet, publishing system and other targeted resources to develop solutions for current and new Claims Resource customers. Provide creative thinking, analysis and constructive feedback on general business operations of the product. Provide marketing, research and product development and regularly propose overall product enhancements. Track competitive offerings and market related trends and recommend related product changes and sales and marketing initiatives to combat competitive/market pressures. Work with Marketing department on needed marketing initiatives. Additionally responsible for growth and continued development of A.M. Best's Credit Rating mobile app providing marketing, data analysis and product enhancement. Responsible for Best's Credit Rating Reports product to oversee extensive product updates and provide extension of marketing program.

AM BestSupervisor, Market Analysis & Directories Support, Directories Group

May. 2013 - Mar. 2015Coordinate marketing Initiatives for Directories (now Claims Resources) department. Identify areas of growth for renewal listings, propose efforts for sales team and Editorial Assistants to facilitate the initiatives, plan and coordinate this work. Utilize resources including the internet, directory publishing system and other targeted resources to develop listing solutions for current and new Directory subscribers. Provide creative thinking, analysis and constructive feedback on general business operations of the product. Provide marketing, research and product development and regularly propose overall product enhancements. Track competitive offerings and market related trends and recommend related product changes and sales and marketing initiatives to combat competitive/market pressures. Work with marketing department on needed marketing initiatives. Produce reports for the Directories team on a quarterly basis as well as on an as needed basis. Help with sales initiatives when needed, including following up with firms on outstanding contracts in efforts to secure new business. Test system enhancements and provide feedback to Management. Serve as a back-up to the Project Manager. Implement and coordinate projects with Editorial Assistants. Supervisor of three Editorial Assistants. Serve as support to my staff with duties that include updating, proofreading, maintaining of prospect records, and creating listings for new or renewing companies.

3rd Federal BankExecutive Administrative Assistant II

Apr. 2004 - Feb. 2007Newtown, PAExecutive Assistant for the Senior Vice President of Retail Banking, as well as the CEO and President of the bank. Manage staff of eight employees who are responsible for covering shortages in branch staffing. Compile daily, weekly, monthly and quarterly performance and tracking reports to the executive management. Support fifteen branches through Pennsylvania and New Jersey, answering inquiries, handling personnel and providing direction with complex issues. Create Open Solution (OSI) products for the bank as well as maintain and support these products