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Work Background
Clarity PediatricsHead of Operations
Apr. 2023 - May. 2024Built and managed end-to-end customer & revenue operations, successfully introducing virtual pediatric chronic care services and systems to market, and growing customer base 10x.
NoyoVice President, Operations
Aug. 2021 - Dec. 2022San Francisco, California, United States · RemoteSingle-threaded owner of Noyo’s nation-wide Operations functions. Led operational and customer experience success, drove C-suite and company financial decision making through development and execution of business operating model, systems and KPIs.
Delta Dental Ins.Director, Business Operations & Program Management
Jun. 2019 - Aug. 2021San Francisco, California, United StatesEstablished the first Business Operations function and Quality of Care Portfolio at Delta Dental, both instrumental to Delta’s digital transformation and innovation. Collaborated with Product, Finance and Sales to launch the operating model for the Operations division.
Collective HealthDirector, Partnerships, Clinical Operations, Health Funds & Commercial Services
May. 2017 - Jun. 2019San Francisco Bay AreaBuilt first Partner Operations function, growing team from 1 to 15, and healthcare partnerships 10x. Launched clinical care navigation offerings, generating $7M in revenue in year one. Consolidated commercial consulting and proposals teams to improve pipeline health and revenue recognition.
Collective HealthSenior Manager, Partner Operations
Nov. 2015 - May. 2017San Francisco Bay Area
LinkedInSenior Product Operations Manager
Jan. 2015 - Nov. 2015Launched LinkedIn’s Data Management Platform offering, building the business to $500M annual recurring revenue. Directed Product in the design of Voice of Customer data analytics, programs and processes for LinkedIn InMail.
LinkedInManager, Data Strategy & Development
Dec. 2013 - Jan. 2015San Francisco Bay Area
IPG MediabrandsSr. Product Manager, Partnerships
Apr. 2011 - Dec. 2013San Francisco Bay AreaOwned Demand Side Platform and Data Management Platform relationships for global enterprise.
Facilitate DigitalNational Operations Manager, North America
Oct. 2009 - Apr. 2011
AdGent 007 Inc.Western Account Executive
Apr. 2008 - Oct. 2009
Gyro InternationalOperations Manager
Apr. 2007 - Feb. 2008
UCLA HealthSenior Analyst
Sep. 2004 - Sep. 2006
National Center for Alternative CertificationResearch Associate
Nov. 2003 - Aug. 2004Washington D.C. Metro Area
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