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Work Background
ALARA LogisticsIT Specialist
May. 2024Houston, Texas, United StatesIdentifies and procures the hardware and software needed to satisfy user requirements.
• Oversee provision of end-user services, including help desk and technical support services
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on
users’ premises.
• Loads appropriate software packages such as operating systems, networking components and office
applications
Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion information to manager and or users, via voice mail, e-mail or
in-person communication.
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Administers e-mail and anti-virus systems.
Rotates daily back-ups to media.
HPHP Tech Ventures Remote Extern
Nov. 2023 - Jan. 2024Houston, Texas, United StatesResearching start up metrics, industry data, team, and business models
Determining product differentiation and strategy across startups
Constructing market maps across various startup sectors
Managing data using data cleaning methods and tools such as Open Refine
Calculating and analyzing data using Excel and SQL to find summary values and trends
Presenting and correlating the data using data visualization techniques include charts
Recommending attractive start ups for further investment due diligence
University of HoustonUIT Network Operations Student Worker
Apr. 2023 - Apr. 2024Houston, Texas, United States•Experienced in troubleshooting and resolving security-related issues promptly.
•Maintained and managed network environments in the Cloud with accuracy and efficiency.
•Applied knowledge in TCP, IPV4 Network Protocols, and Wireless Technologies Work within the University of Houston IT Department
DiversityFIRSTJunior Project Manager
Oct. 2022 - Nov. 2023Houston, Texas, United States• Managed day-to-day office operations, such as data organization and marketing for ongoing conferences• Assist in the orchestration and logistics of various diversity conferences including Legal Diversity Week, Tech Inclusion conferences, & the annual National Diversity Conference • Managed over 300 awardees and the creation of their award ceremonies including all communications, nomination process, and social media campaigns • Managed day to day office operations, such as, data organization and marketing for ongoing conferences Skills: Community Outreach · Corporate Communications · Process Improvement · Canva · Microsoft Excel · Microsoft Office · Project Management • Assist in the orchestration and logistics of various diversity conferences including Legal Diversity Week, Tech Inclusion conferences, & the annual National Diversity Conference
Armored SportsSports Coach
Jun. 2021 - Jun. 2022Greater Houston
Healthcheck PharmacyIT Support Specialist
Mar. 2021 - Apr. 2023Houston, Texas, United States• Install, configure, and maintain PC’s, Macs, printers at facility
• Support and maintain windows servers
• Network all-in house PCs, internet, and phone lines
• Set up new end users in software
• Own and track the progress of end-users and issues through email and ticketing. • Software installation and configuration responsible for both remote and on-site support.• Install, configure, and maintain PC’s, Macs, printers at facility • Support and maintain windows servers • Network all-in house PCs, internet, and phone lines • Set up new end users in software • Own and track the progress of end-users and issues through email and ticketing. • Software installation and configuration responsible for both remote and on-site support.
Skills: Customer Support · IT Hardware Support · Technical Support · Microsoft Office
Tempo Live Events Inc.Software Test Engineer
Mar. 2020 - May. 2024Houston, Texas, United States• Led a team of 5 outsourced Quality Assurance Engineers in conducting a full
iOS/Android/AWS DB Review on 100% of the ReactNative App/Web App functionality
• Organized a team of 5,000+ beta testers, and compiled a ticketing system for generating
responses, reviews, and critiques for Implementation by our Development Team
• Created weekly and monthly project status reports for various stakeholders, highlighting
key constraints, if any, and ensuring timeliness of project deliverables, resulting in 100%
customer satisfaction rate, tracked by App Store Reviews and Stripe Connect Metrics
• Analyzed key performance metrics of the Mobile App and Web App while cross
referencing them with business requirements, and facilitated key version updates to Software Development Teams, resulting in an efficiency rate of over 45%
Triumph SportsSports Coach
May. 2019 - Aug. 2019Houston, Texas, United States
DJEZE EVENTSCEO/Founder
Sep. 2018Houston, Texas, United States• Successfully generated $50,000 in revenue through event planning and execution. • Expertly managed numerous events with 1000+ attendees, ensuring seamless coordination and satisfaction of clients and attendees. • Independently handled all marketing efforts, leveraging my skills to promote events and grow the company's brand. • Accumulated 5 years of experience in the DJ and event management indust
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