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Work Background
VillaSport Athletic Club and SpaManager on Duty
Mar. 2024Beaverton, Oregon, United States• Oversee daily operations of a large, multi-department athletic club to ensure a seamless member experience.
• Act as the primary point of contact for all member concerns, resolving issues swiftly and professionally.
• Supervise on-site staff across fitness, aquatics, front desk, and childcare, providing leadership and direction during shifts.
• Manage incident reports, safety protocols, and emergency response procedures to maintain a safe environment.
• Ensure operational excellence, including cleanliness standards, equipment readiness, and staff coordination.
• Support cross-functional teams and communicate effectively with club leadership regarding shift activities and escalations.
IDEMIATechnical Project Leader - New Product Development
Mar. 2022• Directed biometric security projects (TSA, FBI, DoD) ensuring 100% federal compliance.
• Reduced project costs by 15% using data-driven resourcing strategies.
• Accelerated product delivery via Agile optimization and sprint planning.
• Translated product vision into actionable development requirements.
• Led Agile ceremonies (standups, retros, backlog grooming).
• Oversaw development of secure digital identity solutions, partnering with offshore teams in Canada and Brazil. • VP of LGBTQ+ ERG, promoting workplace inclusivity and innovation.
Aspen CapitalSenior Project Manager
Oct. 2020 - Mar. 2022Tigard, Oregon, United States• Spearheaded digital transformation and IT modernization initiatives.
• Directed product strategy for financial applications, coordinating with software developers in South America. • Reduced release times by 20% by implementing SDLC best practices.
• Managed server migration with zero data loss and under 2 hrs downtime.
• Led compliance audits (SOC1/2), created Data Breach Response Plan.
• Integrated APIs (Twilio, Intercom) to streamline workflows.
EpiqAssociate Project Manager - Client Services
Jul. 2020 - Oct. 2020Beaverton, Oregon, United States● Supervised project coordinators to ensure on-time delivery.
• Increased client satisfaction through stakeholder alignment and QA.
• Streamlined compliance audits to reduce rework and improve outcomes.
● Orchestrated internal processes in collaboration with the Senior Project Manager to improve project efficiency, reducing cycle time.
● Drafted and managed requests for operational teams to meet project specifications, streamlining workflows.
EpiqTechnical Project Manager - UK Data Breach
Aug. 2018 - Jul. 2020London, England, United Kingdom• Oversaw GDPR-compliant breach program valued at $50M+.
• Led product development initiatives for digital solutions, collaborating with teams across Europe and the US.
• Negotiated vendor contracts, cutting procurement costs by 30%.
• Collaborated with outsourced print and call center vendors, regularly monitoring quality through documented checks and call calibrations to ensure adherence to quality standards and FAQ accuracy. • Launched support centers and managed secure communications.
EpiqTechnical Project Manager
Aug. 2017 - Aug. 2018Beaverton. OR• Defined product vision, groomed backlogs, and guided dev teams.
• Led Agile ceremonies, improving velocity and delivery timelines.
• Clarified requirements and ensured alignment with business needs.
Dealer Spike LLCDigital Marketing Implementation Specialist / VIP Program Manager
May. 2016 - Aug. 2017Lake Oswego, OR• Managed 120+ VIP accounts, increasing leads by 40% via SEO/SEM.
• CRM client management.
• Updated client DNS records to point to newly built website.
• Developed marketing strategies boosting retention by 35%.
• Served as primary client liaison and team leader across projects.
PORTLAND PLASTIC SURGERY GROUP, LLCPatient Relations | Marketing
Aug. 2015 - May. 2016Portland, Oregon, United States• Maintained HIPAA/OSHA compliance and ran patient engagement campaigns.
PORTLAND DERMATOLOGY CLINICPatient Relations | Marketing
Jun. 2012 - Aug. 2015Portland, Oregon, United States• Led Epic EMR implementation, improving workflow efficiency.
• Boosted outreach through marketing campaigns and partnerships with local magazines, TV & radio stations.
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