Stephen Berger

Senior Manager, Network Operations Center @Aviat Networks

✔️ ITSolution IntegratorSystem ArchitectBackend DeveloperSystem AnalystDevOpsProject ManagerDatabase DeveloperData Analyst

With over 18 years of experience leading and managing IT operations, engineering, and support teams to build, deploy, and maintain infrastructure, data, and data-driven solutions, I have consistently driven success by implementing new technologies and streamlining processes. I utilized Python, HubSpot, Airplane.dev, Linear.app, AWS ECS, and Docker to reduce manpower needed by 20%. I consolidated disperse corporate servers into a single data center in 6 months, saving $450K annually. I Created a .Net website to schedule and track 20 engineers. I used data analytics to discover $1M in unbilled services and negotiated payment in 3 months. I mentored team members and initiated Lean training to align with corporate values in less than 18 months. I led a team that passed 2 SOX audits and I led a team that secured a favorable SOC 2 type 2 report and secured ISO 27001 certification. I have a wide variety of experience with the key element being that I creatively solve problems by driving change.

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Work Background

Aviat NetworksSenior Manager, Network Operations Center

Jul. 2023San Antonio, Texas, United States

Hubble TechnologyHead of Support Services

Nov. 2022 - Apr. 2023San Antonio, Texas, United States• Served as a mentor on networking and Meraki API. This effort allowed the developer to solve an issue in 2 days that developers had been struggling with for 3 weeks. • Created Python scripts to enhance Airplane.dev automation for creating PoC environments in less than 2 weeks. Scripts reduced manpower needed by 20% by using HubSpot API. • Used Python and HubSpot, Airplane.dev, and Linear.app API in to provide integration of these systems reducing workload by 15%. Deployment was completed in 4 weeks.

Aviat NetworksSenior Manager, Network Operations Center

Feb. 2021 - Nov. 2022San Antonio, Texas Metropolitan Area• Used data analytics to discover $1M in unbilled services. Collaborated with sales in negotiating payment for those services in 3 months. • Arranged for all of my direct reports to receive Lean training in order to build a culture of continuous improvement providing alignment with corporate values. • Implemented best practices in cybersecurity in order

Aptos RetailSenior Manager, IT Support

Jun. 2020 - Feb. 2021Austin, Texas, United States• Improved the Nagios-based monitoring and modified PagerDuty refining rules to reduce the number of alerts by 75% (800/week to 200/week) in 2 weeks.

AT&T CybersecurityPrincipal Engineer Advanced Technical Support

May. 2018 - May. 2020• Used Docker containerization to test proposed code changes rather than the production AWS ECS Cloud Infrastructure. • Reported directly to VP of Engineering about complaint trends in a JAVA-based SAAS product that used Kafka data pipelines and Lambda functions. Responsible for prioritizing issues.

Dell EMCComplex Recovery Engineer

Sep. 2012 - May. 2018• Served as the mentor for all new team members. As one of the most experienced engineers, I served as technical and career advisor providing advice on career pathing. • Created .Net tooling to schedule and provide visualization tools to track 20 engineers building collaborative reports

TeleSpace LLCDirector of Engineering

Mar. 2012 - Sep. 2012• Took empty data center to a World Class operational environment by building and managing an operational environment in less than 6 months.

Harris CorporationChief Operations Engineer

Mar. 2011 - Mar. 2012• Directly managed IT engineers maintaining a large IaaS cloud offering. Accountable for change management and responsible for project implementation of improvement projects.