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IT
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Work Background
Aviat NetworksSenior Manager, Network Operations Center
Jul. 2023San Antonio, Texas, United States
Hubble TechnologyHead of Support Services
Nov. 2022 - Apr. 2023San Antonio, Texas, United States• Served as a mentor on networking and Meraki API. This effort allowed the developer to solve an issue
in 2 days that developers had been struggling with for 3 weeks.
• Created Python scripts to enhance Airplane.dev automation for creating PoC environments in less
than 2 weeks. Scripts reduced manpower needed by 20% by using HubSpot API.
• Used Python and HubSpot, Airplane.dev, and Linear.app API in to provide integration of these systems
reducing workload by 15%. Deployment was completed in 4 weeks.
Aviat NetworksSenior Manager, Network Operations Center
Feb. 2021 - Nov. 2022San Antonio, Texas Metropolitan Area• Used data analytics to discover $1M in unbilled services. Collaborated with sales in negotiating
payment for those services in 3 months.
• Arranged for all of my direct reports to receive Lean training in order to build a culture of continuous
improvement providing alignment with corporate values.
• Implemented best practices in cybersecurity in order
Aptos RetailSenior Manager, IT Support
Jun. 2020 - Feb. 2021Austin, Texas, United States• Improved the Nagios-based monitoring and modified PagerDuty refining rules to reduce the number
of alerts by 75% (800/week to 200/week) in 2 weeks.
AT&T CybersecurityPrincipal Engineer Advanced Technical Support
May. 2018 - May. 2020• Used Docker containerization to test proposed code changes rather than the production AWS ECS
Cloud Infrastructure.
• Reported directly to VP of Engineering about complaint trends in a JAVA-based SAAS product that
used Kafka data pipelines and Lambda functions. Responsible for prioritizing issues.
Dell EMCComplex Recovery Engineer
Sep. 2012 - May. 2018• Served as the mentor for all new team members. As one of the most experienced engineers, I served
as technical and career advisor providing advice on career pathing.
• Created .Net tooling to schedule and provide visualization tools to track 20 engineers building
collaborative reports
TeleSpace LLCDirector of Engineering
Mar. 2012 - Sep. 2012• Took empty data center to a World Class operational environment by building and managing an
operational environment in less than 6 months.
Harris CorporationChief Operations Engineer
Mar. 2011 - Mar. 2012• Directly managed IT engineers maintaining a large IaaS cloud offering. Accountable for change
management and responsible for project implementation of improvement projects.
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