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Work Background
Richmond Behavioral HealthProgram Coordinator
Jan. 2024Richmond, Virginia, United States• Spearheaded the creation of a performance tracking system for mental health providers, enhancing efficiency and accuracy in performance assessments
• Oversee policy creation for eligibility and requirements for private providers, ensuring compliance with organizational and regulatory standards
• Develop policies for eligibility and requirements for private providers, ensuring compliance with organizational and regulatory standards
• Monitors key performance indicators through responses to Memorandum of Understandings (MoU); supports program, project, operational development, and management planning
• Delivers exceptional customer service, addressing client inquiries, resolving concerns, and improving overall satisfaction
• Conducts comprehensive performance evaluations, identifying opportunities for improvement and ensuring data reliability and accuracy
• Collaborates with cross-functional IT and Procurement teams to ensure full compliance with program requirements, driving seamless execution
AKB Notary & Signing LLCOwner
Jan. 2023Richmond, Virginia, United States• Executes and notarizes mortgages, refinancing, and real estate transactions, ensuring accuracy and compliance with legal standards
• Market research consulting contract with the City of Richmond to provide expert insights on the commercial real estate market health
• Conduct thorough local real estate market evaluations, identifying trends, risks, and opportunities to guide city planning and development initiatives
• Develop and present strategic recommendations for optimizing real estate investments, enhancing property utilization, and supporting economic growth
• Work closely with city officials and stakeholders to understand their goals and challenges and ensure alignment with broader urban development plans
• Maintain a solid commitment to continuous education and stay updated on notary procedures and legal requirements
Department of Behavioral Health and Developmental ServicesLIHTC Policy Coordinator
Jan. 2023 - Jan. 2024Richmond, Virginia, United States• Acted as the lead contact for communications regarding LIHTC processes, facilitating smooth transitions and addressing waiver requests for Tax Credit applications
• Exercised sound judgment and discretion in decision-making, interpreting relevant laws, regulations, policies, and procedures related to state program management
• Led cross-functional meetings to discuss and implement necessary policy changes, ensuring alignment with organizational goals
• Partnered with the Technical Assistance Collaborative (TAC) to monitor compliance with Region 4 funding guidelines and ensure adherence to DBHDS standards
• Collaborated with Virginia Information Technologies Agency (VITA) on software design to capture data points
CoStar GroupTenant Research Manager
Jan. 2021 - Jan. 2022Richmond, Virginia, United States• Drove strategic goals using agile methodology, leading a team of 14 researchers to achieve high-performance outcomes
• Recruited and developed top talent in CRE-tech research, enhancing team capabilities and productivity
• Managed annual performance rewards and compensation adjustments, aligning with company objectives and employee expectations
• Engaged with HR partners to provide guidance, consultation, and plans to drive measurable DEI progress and best-in-class solutions
• Collaborated with HR partners to implement DEI initiatives, driving measurable progress and fostering an inclusive work environment
• Developed SOPs for data integration from Homes.com, standardizing processes for over 150 researchers
CoStar GroupSenior Research Associate, Institutional Comps
Jan. 2019 - Jan. 2021Richmond, Virginia, United StatesKey responsibilities in this job role were:
I increased productivity and the quality of sales reporting by identifying new opportunities. I determined overall financial details applicable for sale comparable reports by reviewing CMBS loan documentation. I assisted Ten-X data integration on a review of closed auction sales while interacting with STR data integration into the database at various stages. I assisted with cross-market sales training in the United States and Canada. I coached various colleagues on their professional development. The activities in this role have been:
• Contributed to Montreal Quebec historical comp curation project by closing $1 Billion missing prices to current sale comps and curated $440M worth of missing comps to the product with teammates.
• Investigated commercial real estate transactions worth $10M throughout North Carolina and South Carolina.
• Established relationships with internal and external clients by facilitating with use of research as a differentiator.
• Completed $20,155,209,196 worth of sale equivalent reports in 2020.
CoStar GroupSenior Research Associate, Institutional Comps
Jan. 2012 - Jan. 2019Washington, District of Columbia, United StatesDay-to-day duties as Senior Research Associate:
I achieved the immediate needs of potential clients regarding commercial real estate. Through training researchers with new methodologies and maintaining quarterly goals, I served as Lead Comps Specialist. I handled a grasp of market trends demanding strong prioritization acumen and high levels of investigation techniques. However, I created training guides with proper research and analyze commercial real estate within the Canadian market. I studied multi-family and new retail developments within the total Toronto market.
Noteworthy successes within this job role include:
• Raised commercial real estate inventory database for lease, sale listings, lease comps, and tenant data by interviewing, and understanding the property market.
• Analyzed commercial real estate transactions worth $10M throughout Southern California, North Carolina, and downtown New York.
• Reported on all sales of $10M+ throughout Canada while simplifying new hires to ensure the quality of comps.
• Attained designated goals by directing multiple projects in new Canadian Markets.
• Promoted from Research Associate to Research Associate II, and then Senior Research Associate.
American Red CrossAnalyst
Jan. 2011 - Jan. 2012Washington, District of Columbia, United StatesAs an Analyst my duties were: I examined raw data to organize trends, patterns, and other useful information. I optimized strategies to enhance profits, quality, and security. I operated with internal departments to collect data and executed strategies. I executed policies and procedures to align with company data and information security. Acknowledged for:
• Supported survey research by coding responses, programming online surveys, and organizing data.
• Crafted files in Access and Excel and reported diverse findings in PowerPoint.
Centurion Research SolutionsPricing Analyst
Jan. 2006 - Jan. 2011Chantilly, Virginia, United States• Reviewed and analyzed Requests for Proposals (RFPs), ensuring alignment with company goals and government requirements, while providing daily updates on progress and crafting weekly reports on new business opportunities. • Organized and categorized business opportunities based on market sector forecasts, leveraging data-driven insights to support strategic planning and resource allocation. • Assessed the annual Presidential Budget, identifying and estimating potential government contracts tied to key funding areas, enabling the company to position itself for future opportunities. • Conducted detailed pricing analyses and researched government procurement processes, ensuring competitive pricing strategies aligned with federal guidelines and market trends. • Collaborated with internal teams, Centurion’s clients, and Federal Government agencies to gather information on emerging and existing needs, fostering relationships to better understand client objectives and government procurement processes. • Utilized strong resourcefulness, flexibility, and reliability to meet project objectives, adapting quickly to changes in government funding priorities and proposal requirements. Key Contributions:
• Enhanced business development efforts by organizing and analyzing data to identify and forecast market trends, enabling the company to proactively pursue relevant opportunities. • Built strong relationships with government contacts and clients, facilitating clearer communication and improving the accuracy of pricing strategies for federal contracts.
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