Kimone Cleghorn - Fray

Customer Success Manager | Onboarding Specialist, Support & Ops Expert

Data Entry SpecialistData EntryExecutive AssistantPersonal AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistChief Customer Officer (CCO)Help Desk SupportCustomer ServiceTechnical Support AgentCall Center TrainerCall Center SupervisorAppointment SetterSupport SpecialistCustomer Support RepresentativeCall CenterAccount ManagerCommunications ManagerHRSales & BizDevMarketing💸 Marketing👍 Sales & BizDev🗿 HR🎥 EntertainmentCustomer Success ManagerRecruiterHR GeneralistTraining&Development SpecialistAdministrative SpecialistCommunity ManagerSMM Manager

When your clients feel supported and your prospects feel understood, revenue stops feeling chaotic. It becomes intentional. Repeatable. Predictable. That is where I operate. I am a Customer Success Manager, BDR, Support and Onboarding Leader with 13+ years inside SaaS, e-commerce, consulting, and high-growth startups. I do not just “manage accounts.” I build systems that protect revenue, strengthen retention, and keep pipelines moving. My edge is the blend. I build outbound engines that consistently book qualified calls. I troubleshoot technical friction without overwhelming the customer. I lead onboarding that drives adoption from day one. I monitor account health before churn ever shows up. I surface expansion opportunities that make sense for the client and the business. Across companies like Flemming Events, Accomplishr, Contactually, and Zingage, I have owned onboarding, renewals, outbound prospecting, technical support, and revenue conversations. I understand how sales, product, and success connect. And I work at the intersection of all three. In leadership, I have trained, coached, and managed a team of 30 customer service agents while remaining active in the queue myself. I built QA systems, improved response times, strengthened documentation discipline, and raised performance standards without sacrificing empathy. We hit metrics because structure was clear. Customers stayed because they felt genuinely supported. What you get with me: • Structured outbound and clean CRM discipline • Calm, step-by-step technical troubleshooting • Confident kickoff and discovery calls • Proactive retention strategy and renewal ownership • Clear reporting that ties activity to revenue • Team leadership rooted in accountability and coaching Clients describe me as steady, organized, and deeply trustworthy. I bring clarity into complex situations. I protect relationships when things get tense. I make prospects feel understood and customers feel safe staying. If you need someone who can host the calls, fix the problems, train t