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Work Background
Public Broadcasting ServiceSenior Business Analyst
Jan. 2025● Aligns technology solutions with business strategies comprised of moderate to complex business processes.
● Ensures accurate translation of business requirements into functionality through user story creations and managing
● Manages milestones and implications of its changes
● Develops training materials or process documentation; Supports and trains staff and business partners
● Investigates, resolves, and escalates problems and serves as escalation point for others.
● Establishes a strong, positive relationship with business units and Product Managers to identify and document business requirements.
● Prioritizes business line demands, conducts and participates in planning and prioritization meetings with business representatives; develops a prioritized list of project work including software modifications, report requests, and other business system-related development work to reflect the priorities of the organization.
● Acts as a facilitator within all phases of the application lifecycle except development to assist the collective effort of business units towards their objectives.
● Collaborates with product or project teams, business partners and IT leaders, and often leads planning efforts related to their work.
● Manages ambiguity and creates accurate project effort estimates.
● Recognizes the implications of business strategy changes and effectively engages project stakeholders.
● Supports Scrum Master and tech teams during application implementation, testing and development phase.
● Communicates with and trains stakeholders on releases
● Performs data, cause, and process analysis and purposes solutions
Aver , LLCSenior IT Business Analyst / IT Integration Specialist
Sep. 2023 - Feb. 2024● Develop, review, and revise program acquisition and system business and functional requirements and documentation utilizing IT acquisition and system engineering knowledge
● Define, analyze, and document newly added requirements based on the policy changes and communicate to the Joint Program Management Office
● Serve as an IT Integration Specialist in support of a federal government client's PMO implementing financial system modernization
● Plan and support specific business, management, functional, technical, professional and policy areas of project
● Create and update systems and business process diagrams to provide direction to the System Integrator and the Project Team
● Communicate functional requirements enhancements and modification to stakeholders
● Identify changes in stakeholders and Subject Matter Experts and update Communication Matrix d Change Management Matrix
● Support and lead complex efforts by providing inputs, and prepare high-level briefings of strategic goals
● Identify issues and conduct complex analysis and assessments to improve program processes throughout the program lifecycle
● Provide support to the program/project management team and collaborate with SMEs and other stakeholders to complete program deliverable
QinetiQ US (Avantus Federal/E3Sentinel Federal Solutions)Senior IT Business Analyst / IT Integration Specialist
Jun. 2020 - Sep. 2023● Develop, review, and revise program acquisition and system business, functional, and engineering requirements and documentation utilizing IT acquisition and system engineering knowledge
● Serve as an IT Integration Specialist in support of a federal government client's PMO implementing financial system modernization
● Plan and support specific business, management, functional, technical, professional and policy areas of project
● Create and update systems and business process diagrams to provide direction to the System Integrator and the Project Team
● Communicate functional requirements enhancements and modification to stakeholders
● Identify changes in stakeholders and Subject Matter Experts and update Communication Matrix d Change Management Matrix
● Support and lead complex efforts by providing inputs, and prepare high-level briefings of strategic goals
● Identify issues and conduct complex analysis and assessments to improve program processes throughout the program lifecycle
● Provide support to the program/project management team and collaborate with SMEs and other stakeholders to complete program deliverable
● Selected as one of the top 1 % of the employees for Leadership Exploration and Development Program
FutureRXProduct Owner, Business Systems Analyst, Project Manager
Apr. 2019 - Feb. 2020Designed a new web-based application platform to be used by the customer service department of the startup company. Performed multiple roles as one of the first five employees in creation and launch of the company’s pharmaceutical benefits management application for both commercial and federal/state government clients.
● Determined product vision, roadmap, and requirements of a new Software as a Service system for Customer Service team
● Documented requirements, user stories, wireframes for the application
● Established Business Analyst SOP and templates for the company
● Created test cases and tested the application
● Supported developers during unit testing
● Defined product vision and roadmap of implementation phases as a product owner
● Managed and maintained product backlog
● Created training document for clients
● Analyzed data utilizing SQL as a part of requirement gathering and analysis
WellCareSenior Business Systems Analyst
Sep. 2014 - Mar. 2019As the Sr. Business Systems Analyst and primary point of contact between the business users and IT team, defined software requirement specification for both internal web-based application and Merging & Acquisition projects working with federal and state healthcare (Medicare / Medicaid)
● Defined and documented requirements (business, user and software requirements for both functional and non-functional)
● Established traceability matrix of requirements
● Managed the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team.
● Successful merger and acquisition of 3 states, affecting about 450,000 members.
● Supported unit testing and code review
● Supported Medicaid state agencies such as Department of Medicaid Services in HMO acquisition
● Facilitated sessions during life cycles of large Merge & Acquisition projects that cross several business and technical domains
● Analyzed data utilizing SQL as a part of requirement gathering and analysis
● Supported QA and UAT testing during development and testing
● Organized business data dictionary
● Created user training documentation
RME360Systems Business Analyst
Dec. 2013 - Sep. 2014● Documented Business Requirements and Functional Specifications Documentation
● Assumed responsibility of project manager to manage entire life cycle of smaller projects, at times replacing BRD and FSD activities with project management activity
● Developed and maintained application training manual and system documentation
● Trained business users before deployment of new applications
● Improved business process efficiency through analyzing existing processes and providing ideas
● Facilitated regular project meetings with business and IT partners crossing several domains
● Performed data analysis utilizing SQL
ClarifireBusiness Analyst
Apr. 2012 - Dec. 2013● Provided business and technical support for existing functionality of the systems to the clients
● Defined and documented business requirements, user stories, and use cases through communicating with clients in various locations throughout the US
● Performed gap and enterprise analysis and provided alternate solutions
● Supported developers and testers during implementation and post-implementation
● Assisted testing to ensure the project needs are met in a timely manner
HealthesystemsBusiness Analyst
Aug. 2011 - Apr. 2012● Defined business scopes and requirements for new enhancements and defects
● Aligned resources and release dates for product development requests on defects in accordance with Software Development Life Cycle and business needs.
● Performed 1st level IT support pertaining to internal applications
● Served as the 1st line of communication for production outages.
● Documented internal processes and procedures as needed.
● Researched reported defects through testing applications and utilizing SQL
TechTeam GlobalSenior Support Analyst
Jul. 2007 - Aug. 2010● Performed analysis on ongoing issues and created scope level documents
● Provided technical support and services to US locations for multiple clients.
● Performed Quality Control on 1st level analysts.
A.C.N TelecomBilingual Customer Service Representative
Oct. 2006 - Jul. 2007● Provided billing and technical support and services to US locations for multiple clients at the call center environment
● Performed analysis on ongoing issues and created scope level documents.
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