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Work Background
BRD - Groupe Societe GeneraleSite Reliability Engineer
Aug. 2022Bucharest, RomaniaMonitoring
• Monitor and take steps to improve the overall application stack performance and stability.
• Improve the monitoring framework by adding new integrations and monitoring services.
• Maintain and monitor the deployment and orchestration of the servers, Docker containers, databases, and general backend infrastructure for non-prod environments.
• DevOps is responsible for detecting capacity issues and working closely with the BI & Infrastructure architecture teams for mitigation. Issue resolution
• Troubleshoot complicated, cross platform issues handling the entire applicative stack (OS, Networking, Database, Applicative) • Work closely with the Operational team, in a consulting role, for solving incidents in the production environment.
• Act as single point of contact for technical issues encountered on the non-production environments.
• Work closely with the Service Desk team in order to build a troubleshooting knowledge base for the end-users. Reliability
• Apply automation and software to any tasks or parts of the system that would benefit from it.
• Document your system knowledge as you acquire it over time, create run-books, and ensure critical system information is readily available to those who need it
• Keep up-to date with security, and proactively identify, diagnose, and solve complex security issues for all environments, in cooperation with our IT security team.
• Maintain backup, and redundancy strategies
• Conduct system analysis, configuration management and develop improvements for the solution’s performance.
• Qualify and deploy applicative evolutions/upgrades on the non-production environments. Offer advice on new features vs stability vs operability.
UniCredit ServicesTechical Analyst - Focal Point of Maintenance
Apr. 2019 - Oct. 2022Bucharest, RomaniaDaily responsibilities: - Ensuring 24/7 availability of Mobile Banking servers for 8 countries in the CEE; - Designing Dynatrace and Splunk alerts in order to improve reaction times in case of issues; - Creating Dynatrace and Splunk dashboards in order to improve monitor quality; - Application log debugging for root cause investigation/ Server log, heap and thread dump interpretation; - Incident management in ServiceNow and Jira - Producing and maintaining documentation (incident reports, impact analysis, etc...) - Strong collaboration with business division and other backends in order to ensure optimal performance; - Occasionally providing reports to business using SQL Developer. Creating an maintaining PowerShell scripts for report automation. Using Jenkins in order to automate these tasks; Job Description:
• Focus on maintenance environment of Mobile Banking for multiple CEE Countries: monitor the status of the service, incident management, problem management with root cause identification, performance analysis, service availability management.
• Proactively propose solutions to improve the service.
• Shares own expertise with others; support and coordination with other team members both internals and externals.
• Defines, reviews and provides feedback on the technical solutions.
• Collaborates with business (Banks, Division), other Factories/Mobile Teams internal to the Mobile Factory and UniCredit Services management to support the service in production.
• Produce and maintains the documentation (incident reports, impact analysis, etc...)
• Define, to maintain and to evolve, technological standards and guidelines.
• Supports the release management process in pre and post deployment technical checks and assist the Banks.
• Understand the complex technological multilayer architecture landscape and support to identify weak points.
OracleSenior Technical Support Engineer - Oracle Service Cloud
Nov. 2013 - Apr. 2019Bucharest, RomaniaProvide technical support by responding to and following up, via cloud platform and phone, on
technical issues reported by our clients within Oracle Service Cloud and Livelook applications; Ensure customers are satisfied with Oracle Service Cloud(OSvC) products and services by
providing efficient Customer Care; Meet Service Level Targets(SLT's) and Service Level Agreements(SLA's) when handling
customer incidents; Work with technical account managers and customer project managers on client technical
issues to ensure implementation milestones and best practices are achieved; Work with Cloud Operations(the team that handles server administration for the cloud
product),Professional Services, Sales and Development groups to meet customer needs; Work with SQL to query customer's database in order to retrieve useful troubleshooting
information; Work with XML in order to interpret error logs or debug masking configurations; Work with php and javascript in order to debug custom code created by customers; Provide expert guidance and recommendations to ensure our customer's success; Help maintain and improve internal and customer facing knowledge-base by creating content
related to the functionality of the OSvC product; Maintain high customer satisfaction results on individual agent surveys; Currently part of a major project at the end of which the application will be migrated to a new cloud based platform that uses Kubernetes orchestration system and Docker for virtualization. The role in is to perform monitoring,incident management and escalation support for the infrastructure using the following tools: Kubernetes
Docker
Prometheus Kafka
PagerDuty
Jira
Confluence
Gano Excel RomaniaHead of Department - Business Development & Operational
Jan. 2013 - Nov. 2013Bucharest, Romania-Identify and apply optimal solutions in order to improve the department's performance;
-Analize the company's economical results and improve it's performance;
-Consultancy and support regarding new operational changes;
-Train department members in order to apply new solutions;
-New methods of analysis and process development;
-Adapt processes to client's needs;
-Offer solutions to the identified problems;
-Collect and interpret data,organize relevant data for better results;
-Participate with General Manager in hiring new department members;
-Assigning tasks to department members;
-Collaborate with Marketing in order to establish a filling system between the two departments.
Freelance activityWeb design & Search Engine Optimization
Jan. 2011 - Jan. 2014Bucharest, RomaniaPROJECTS (web design):http://cristian-webdesign.uv.ro/ ; http://cristian-webdesign.site40.net/; http://www.ganomed.com ; http://www.ganoexcel.com.ro ;http://www.ganoexcel.com.ro/magazin;http://calacarte.com/;
http://www.nacevconcept.com;http://www.cristinamocanu.ro
www.ganoexcel.bg Projects (SEO):http://www.ganoexcel.com.ro;http://www.designer-compounds.com;http://www.velosportshop.ro;http://www.bricolajshop.ro;http://www.ganoexcel.com.ro/magazin
Gano Excel RomaniaBusiness Relation Consultant
Dec. 2008 - Dec. 2012Bucharest, Romania-Study, plan and implement marketing campaigns (both online and offline) in order to promote the company's products;
-Implement new operational procedures and continuously improving the old ones; -Market research and analysis in order to identify new opportunities for business development; -Sales analysis and reports.Proposals in how to improve;
-Campaigns tracking and reporting;
-Administrate and develop customer database;
-Monitoring market trends,potential customers and main competitor company's.
-Liaise with accounting and operation departments in order to achieve targets;
-Monitor the KPI's defined by the company's manager;
-Maintain an excellent relationship with the company's business partners;
-Design,administrate and update the company's websites.
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