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Work Background
PerficientCommerce Portfolio Specialist
Jan. 2024Denver, Colorado, United States
VaanDirector of Business Development
Jun. 2023 - Dec. 2023Denver, Colorado, United States
Adobe CommerceCommerce Customer Success Manager
Jan. 2019 - Jun. 2023Denver, Colorado, United States- Drive customer retention & expansion through trusted advisory relationship with key stakeholders &
executive sponsors: 80+ Client Base
- Collaborate with Merchants & Partners to ensure Customers are leveraging Adobe Commerce
effectively and meeting business goals
- Exceeded yearly Renewals Target by 106% through consultative selling, identifying & solving customer pain points, and promoting compelling business opportunities to drive Adobe Commerce ROI.
- Onboard merchants and highlight Adobe Commerce resources and tools available
- Identify and assess customer renewal risks and probabilities
- Liaise with external customers and internal departments to address issues, escalations, and
questions
- Strategize and offer solutions to Adobe internal Teams for CSM operational efficiency & opportunities to grow skills
OracleCustomer Success Manager, ERP/EPM Applications
Jun. 2017 - Jan. 2019Austin, Texas Area• Primary Advisor for 25 accounts totaling $7.36M in total contract value
• Focus on various aspects of clients’ business, including but not limited to: supply chain management, procurement, accounting, project planning, financial planning, and risk management. • Work with clients to evolve their business by providing solution expertise and strategic advising
• Understanding clients’ short-term and long-term business goals • Life-cycle, Post Sales and Renewal Management
• Cultivate and manage relationships with clients and Oracle’s internal organization including Product Management, Consulting Services, Sales, & Customer Support
• Monitor client usage and compliance
• Construct and present monthly operational reviews, quarterly business reviews and strategic planning sessions
• Enable clients to become more proficient by sharing tools, processes, and industry best practices
• Identify root cause of failed implementations or no planned adoption and develop internal action plan to salvage account
• Mentor and train incoming new hires
OracleCustomer Success Manager, CX Cloud Applications
Jan. 2016 - May. 2017Austin, Texas Area- Primary advisor for seven accounts across three industries with a total portfolio ARR of over $1m
- Work with clients to evolve their business by providing solution expertise and strategic advising with Oracle's Service Cloud
- Identify opportunities to scale within accounts
- Cultivate and manage relationships with clients and Oracle's internal organization including Product Management, Consulting Services, Sales, & Customer Support
- Facilitate on-boarding and drive adoption of client's current solutions - Monitor client usage, compliance, and present monthly operational reviews, quarterly business reviews, and strategic planning sessions
- Enable clients to become more proficient by sharing tools, processes, and industry best practices
Engaging Results Communications (ERC)Marketing Communications/Executive Assistant Intern
Mar. 2015 - Nov. 2015Madison, Wisconsin Area
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