Eden Willoughby - Commerce Portfolio Specialist, Perficient

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Work Background

PerficientCommerce Portfolio Specialist

Jan. 2024Denver, Colorado, United States

VaanDirector of Business Development

Jun. 2023 - Dec. 2023Denver, Colorado, United States

Adobe CommerceCommerce Customer Success Manager

Jan. 2019 - Jun. 2023Denver, Colorado, United States- Drive customer retention & expansion through trusted advisory relationship with key stakeholders & executive sponsors: 80+ Client Base - Collaborate with Merchants & Partners to ensure Customers are leveraging Adobe Commerce effectively and meeting business goals - Exceeded yearly Renewals Target by 106% through consultative selling, identifying & solving customer pain points, and promoting compelling business opportunities to drive Adobe Commerce ROI. - Onboard merchants and highlight Adobe Commerce resources and tools available - Identify and assess customer renewal risks and probabilities - Liaise with external customers and internal departments to address issues, escalations, and questions - Strategize and offer solutions to Adobe internal Teams for CSM operational efficiency & opportunities to grow skills

OracleCustomer Success Manager, ERP/EPM Applications

Jun. 2017 - Jan. 2019Austin, Texas Area• Primary Advisor for 25 accounts totaling $7.36M in total contract value • Focus on various aspects of clients’ business, including but not limited to: supply chain management, procurement, accounting, project planning, financial planning, and risk management. • Work with clients to evolve their business by providing solution expertise and strategic advising • Understanding clients’ short-term and long-term business goals • Life-cycle, Post Sales and Renewal Management • Cultivate and manage relationships with clients and Oracle’s internal organization including Product Management, Consulting Services, Sales, & Customer Support • Monitor client usage and compliance • Construct and present monthly operational reviews, quarterly business reviews and strategic planning sessions • Enable clients to become more proficient by sharing tools, processes, and industry best practices • Identify root cause of failed implementations or no planned adoption and develop internal action plan to salvage account • Mentor and train incoming new hires

OracleCustomer Success Manager, CX Cloud Applications

Jan. 2016 - May. 2017Austin, Texas Area- Primary advisor for seven accounts across three industries with a total portfolio ARR of over $1m - Work with clients to evolve their business by providing solution expertise and strategic advising with Oracle's Service Cloud - Identify opportunities to scale within accounts - Cultivate and manage relationships with clients and Oracle's internal organization including Product Management, Consulting Services, Sales, & Customer Support - Facilitate on-boarding and drive adoption of client's current solutions - Monitor client usage, compliance, and present monthly operational reviews, quarterly business reviews, and strategic planning sessions - Enable clients to become more proficient by sharing tools, processes, and industry best practices