Requests
3
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Work Background
Make It Special HR Business Partner
Jun. 2024Matola, Maputo, Moçambique- Responsible for expansion of uClockit Mozambique;
- Identifier company's , analyze employees management needs and present solutions for improve them;
- Work closely with HR and managers of company's on HR Analytics to improve productivity and take decisions;
- Focal point between Uclockit and other HR company's in Mozambique;
- Others.
uClockit HR Time ManagementHR Business Partner
Jun. 2024Matola, Maputo, Moçambique
SolarWorks! MoçambiqueHR and communication Manager
Mar. 2019 - Mar. 2024Maputo Talent recruitment and people acquisition.
Training Management;
Performance evaluation plan, implement and Folow up; Gender equality and social inclusion management;
Health and safety at work; Elaboration of HR policies and Procedures (Compensation and incentive plans, career and succession plans, gender policy...) Elaborate of HR budget, and implement as expected.
Lead internal and external communication of company; Elaborate projects, make proposals, and close deals with external partners;
Analyze training people needs and take actions;
Prepare, organize, and submit documents for various tenders in the sector to obtain funding.
Prepare, manage and follow all legal process of expact employees;
Elaborate, implement, evaluate, and follow up internships programs; Manage the implementation of the communication strategy
Organize and participate in conferences representing company on gender and social inclusion on energy sector;
Others HR Business .
SolarWorks! MoçambiqueCustomer Service Coordinator
Sep. 2016 - Jan. 2019Matola, Moçambique- Customer experience management
- Data analyses and reports;
- Team Management;
- System and information management;
- Elaborate communication plan in all channels, bulk sms, IVR and Social media management, - Quality of service management ( call center , shops and partners communication).
Customer Service process and procedures managament;
-Focal point between SolarWorks and partners (Communication company’s, NGO’s, government, and other partners);
-Lead customer experience and evaluate the quality of service to improve it in all channels at company.
VodacomQuality Assurance Officer
Jun. 2014 - Aug. 2016Maputo - Customer experience management
- Data analyses and reports;
- Team Management;
- System and information management;
- Elaborate communication plan in all channels, bulk sms, IVR and Social media management, - Quality of service management ( call center , shops and partners communication).
- Customer Service process and procedures managament;
- Focal point between SolarWorks and partners (Communication company’s, NGO’s, government, and other partners);
- Lead customer experience and evaluate the quality of service to improve it in all channels at company.
Vodacom MozambiqueCall Center Agent
Apr. 2012 - Aug. 2014Maputo- Complaints management;
- Reports;
- Ticket management.
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