Ancha Saíde - HR Business Partner, Make It Special

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Work Background

Make It Special HR Business Partner

Jun. 2024Matola, Maputo, Moçambique- Responsible for expansion of uClockit Mozambique; - Identifier company's , analyze employees management needs and present solutions for improve them; - Work closely with HR and managers of company's on HR Analytics to improve productivity and take decisions; - Focal point between Uclockit and other HR company's in Mozambique; - Others.

uClockit HR Time ManagementHR Business Partner

Jun. 2024Matola, Maputo, Moçambique

SolarWorks! MoçambiqueHR and communication Manager

Mar. 2019 - Mar. 2024Maputo Talent recruitment and people acquisition.  Training Management;  Performance evaluation plan, implement and Folow up;  Gender equality and social inclusion management;  Health and safety at work;  Elaboration of HR policies and Procedures (Compensation and incentive plans, career and succession plans, gender policy...)  Elaborate of HR budget, and implement as expected.  Lead internal and external communication of company;  Elaborate projects, make proposals, and close deals with external partners;  Analyze training people needs and take actions;  Prepare, organize, and submit documents for various tenders in the sector to obtain funding.  Prepare, manage and follow all legal process of expact employees;  Elaborate, implement, evaluate, and follow up internships programs;  Manage the implementation of the communication strategy  Organize and participate in conferences representing company on gender and social inclusion on energy sector; Others HR Business .

SolarWorks! MoçambiqueCustomer Service Coordinator

Sep. 2016 - Jan. 2019Matola, Moçambique- Customer experience management - Data analyses and reports; - Team Management; - System and information management; - Elaborate communication plan in all channels, bulk sms, IVR and Social media management, - Quality of service management ( call center , shops and partners communication). Customer Service process and procedures managament; -Focal point between SolarWorks and partners (Communication company’s, NGO’s, government, and other partners); -Lead customer experience and evaluate the quality of service to improve it in all channels at company.

VodacomQuality Assurance Officer

Jun. 2014 - Aug. 2016Maputo - Customer experience management - Data analyses and reports; - Team Management; - System and information management; - Elaborate communication plan in all channels, bulk sms, IVR and Social media management, - Quality of service management ( call center , shops and partners communication). - Customer Service process and procedures managament; - Focal point between SolarWorks and partners (Communication company’s, NGO’s, government, and other partners); - Lead customer experience and evaluate the quality of service to improve it in all channels at company.