Seminole Hard Rock Hotel & Casino TampaBeverage Operations Manager
Jun. 2013 - Jan. 2016Tampa/St. Petersburg, Florida Area• Managed multi-units that consisted of 12 outlets and a staff of 400+ employees with 20 managers that were direct reports • Ensured all policies and procedures were consistent with Hard Rock’s company core service standards of health, sanitation, and cleanliness
• Provided leadership in the development and monitoring of beverage operations, fiscal budgets, and marketing strategies that produced short term and long-term profitability. Coordinated the development, interpretation, and implementation of hotel policies, operation procedures, training programs, manuals, menus, work schedules, and rules and regulations of the food and beverage personnel.
• Reviewed POS pricing, and maintenance, bar layouts, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving
• Review sales and beverage costs for previous day.
• Establish par levels for supplies, liquor, beer, wine and equipment, completing requisitions to replenish shortages or additional items needed for the anticipated business.