Revegy, Inc.Senior Strategic Global Account Executive, Customer Success Management
Jan. 2016Atlanta, GASales Transformation/Effectiveness SaaS Platform embedded in Salesforce.com * Visual Account Planning and Opportunity Management Technology * Customer Revenue Optimization Helping companies see the way to win! • Engages a named portfolio of strategic enterprise accounts to drive value recognition, success, and renewal through a client specific success plan of action, meeting cadence and proactive communication.
• Drives client development and expansion to meet and exceed revenue targets, resulting in a 45% increase in TCV, achieving triple digit expansion through multi-year renewals and product upsells.
• Increases value recognition through success metrics and establishes position as trusted advisor, reducing churn from 32% to less than 7% in named account portfolio. • Identifies, pursues and develops relationships with key decision-makers across enterprise accounts to grow footprint through up-sell and cross-sell opportunities.
• Promotes greater business value by delivering best practices, innovations, and new products/tools that solves both strategic and tactical client goals & challenges. • Solves strategic problems and identifies business process improvement strategies for the client, ensuring that issues are acknowledged and resolved in a timely manner.
• Collaborates with internal and external matrixed teams, such as Client Services, Product Management and Sales, to ensure client success and satisfaction.
• Delights customers successfully with a balance of strategic planning and tactical on-boarding and issue resolution, to deliver high customer satisfaction, advocacy, and loyalty.
• Drives success outcomes through accurate forecasting, monitoring operational metrics, tracking target metrics, reporting sales activity and developing monthly recaps and quarterly reviews.