Pernod Ricard ArgentinaCIO - Southern Cone & Andes
Jan. 2013 - Aug. 2013Greater Buenos Aires, ArgentinaResponsible for the IT Management for Argentina, Chile, Uruguay and Peru with 15 senior support engineers in my team that provided Service Desk Support (1st and 2nd Levels), Infrastructure & System Engineering, Application Management, Telecoms, Network & Security Administration Support and Security & Risk Management.
As ITSS Lead in the Cluster I was responsible for building, implementing and maintaining a consistent HelpDesk structure to support all countries in the Cluster perimeter (4 countries, 8 sites). I manage vendors looking for synergy opportunities. I defined and execute IT strategy in line with Business needs.