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Work Background
Bodega Luigi Bosca CTO & Continuous Improvement
Dec. 2022Greater Buenos AiresMy responsibilities include setting goals and strategies for the Technology and Continuous Improvement area. Selecting and implementing suitable technology to optimize all internal operations and help increase their strategic benefits is part of my objectives. I also lead the use of new technologies to discover ways in which the organization can gain a competitive advantage. Leading the Digital Transformation process is my top priority.
I lead the continuous improvement and BPM process; working on projects such as consolidating a Blueprint, implementing Change Management tools, and defining process KPIs. Compliance is within my responsibilities.
Bodega Luigi Bosca l Familia ArizuChief Technology Officer
Dec. 2019 - Dec. 2022City of Buenos Aires, Buenos Aires Province, ArgentinaMy responsibilities are to Set objectives and strategies for the IT department, select and implement suitable technology to streamline all internal operations and help to improve their strategic benefits. Also design and customize technological systems and platforms to improve customer experience; plan the implementation of new systems and provide guidance to professionals and other staff within the organization.
Direct and organize IT-related projects, monitor changes or advancements in technology to discover ways the company can gain competitive advantage and analyze the costs, value and risks of information technology to advise management and suggest actions.
CCU S.A.IT Coordinator for ERP
Dec. 2017 - Dec. 2019Greater Buenos Aires, ArgentinaLeading the Aplications Team for Finance, Supply Change and Manufacturing. I'm leading Sales & Operations Planning JDA S&OP and Warehouse Management Systems JDA WMS. The SAP S/4HANA new regional implementation is part of my responsibility.
CCU S.A.IT Project Manager for Sales & Operations Planning
Jul. 2016 - Dec. 2017Greater Buenos Aires, ArgentinaI leaded the implementation of the S&OP Software. Design of parameters, current Forecast check and interfaces design are part of my challenges.
I also collaborated with the company's WMS regional project and designed a consistent support scheme for both processes.
WenanceChief Technology Officer
Nov. 2015 - Jul. 2016Greater Buenos Aires, ArgentinaAs a CTO, I defined the entire IT Strategy, the Online Marketing Strategy reducing the cost per conversion by 10%, I reduced the cost of collections and sales operations by 12% implementing a Voice over IP system with predictive dialing, led the implementation of a CRM for Claims, Sales and Collections that allowed the company to reduce their claims by 30%. I led the innovation team to develop new businesses.
WenanceChief Operations Officer
Nov. 2015 - Jul. 2016Ciudad Autonoma de Buenos Aires, ArgentinaAs COO I was in charge of the digitalization of the company's operations. I decreased the error rate by 20% in the Customer Deposits, Payments and Quality Control management. Creation, implementation and documentation of new processes were part of my responsibilities. I achieve a 15% reduction in operating expenses through the creation and implementation of a new process for online sales and automatic collections.
Pernod Ricard AmericasIT Governance - Americas Region
Aug. 2013 - Jul. 2015Greater New York City AreaI was responsible for managing and measuring performance and compliance of the Americas IT team while working towards increasing its maturity. I provided support to the Americas IT organization and I play a role of coordination between IT and other departments (HR, Audit, Finance and external vendors). I produced and maintained the process and procedures the IT team needs and I coordinated between LATAM and NA for synergy and reuse of Resources.
I participated on the IT Strategy Definition group for Americas.
Pernod Ricard ArgentinaCIO - Southern Cone & Andes
Jan. 2013 - Aug. 2013Greater Buenos Aires, ArgentinaResponsible for the IT Management for Argentina, Chile, Uruguay and Peru with 15 senior support engineers in my team that provided Service Desk Support (1st and 2nd Levels), Infrastructure & System Engineering, Application Management, Telecoms, Network & Security Administration Support and Security & Risk Management.
As ITSS Lead in the Cluster I was responsible for building, implementing and maintaining a consistent HelpDesk structure to support all countries in the Cluster perimeter (4 countries, 8 sites). I manage vendors looking for synergy opportunities. I defined and execute IT strategy in line with Business needs.
Pernod Ricard ArgentinaRegional Tecnology Chief - Southern Cone & Andes
Dec. 2010 - Aug. 2013Greater Buenos Aires, ArgentinaI was in charge of the Technology area into the IT department, reporting to the local CIO; also I was responsible for building, implementing and maintaining a consistent Helpdesk structure to support all countries in the Southern Cone & Andes Cluster (Argentina, Chile, Uruguay and Peru) with the regional future step in the spotlight. I manage vendors looking for synergy opportunities. I also contributed with Infrastructure decisions at the local level in the Finance Committee. Also I worked with Demand Team to coordinate projects along the Region. The budget cycle – OPEX and CAPEX – was a part of my regional responsibilities.
Avaya Inc.Professional Services Engagement Manager
Mar. 2010 - Dec. 2010Greater Buenos Aires, Argentina
2Solve IT SolutionsCEO, Co Founder
Jan. 2007 - Mar. 2010Greater Buenos Aires, Argentina
Grupo ArcorBusiness Intelligence Analyst
Nov. 2004 - Mar. 2007Greater Buenos Aires, Argentina
NCR CorporationService Support Representative - Teradata Division
Mar. 2004 - Oct. 2004Greater Buenos Aires, Argentina
NCR CorporationInternal Service Support
Jan. 2000 - Mar. 2004Greater Buenos Aires, Argentina
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