AT&TRetail Lead Training Manager
Apr. 2015 - Aug. 2016Atlanta, GeorgiaIn this role I was held accountable for all National Retail, Authorized Retail, Entertainment in Retail, and Business training. My training strategies included classroom facilitation, coaching behaviors, mentoring, and curriculum review and development. Leading by example, I was able to establish a clear vision, establishing high expectations for management. I was able to foster excellence through coaching, crucial conversations, involvement in community outreach, and leveraging the 'Inspired and Engaged Culture' that we had developed at AT&T. - Spearheaded talent development, training, and mentoring of managers nationally to facilitate growth and development.
- Inspired excellence, developing and delivering compelling training for managers that enabled world-class delivery. - Served as 'Subject Matter Expert' across all curriculum training. -Pioneered broadcasting delivery as a form of training for the entire Retail channel.