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Work Background
AT&TVice President- Management Development Program Alumni Board
Feb. 2024Atlanta, Georgia, United States
AT&TLead Network Project Program Manager
Jan. 2024
AT&TLead Technology Project Program Manager
Nov. 2023 - Feb. 2024Atlanta Metropolitan Area
AT&TSenior Technology Product/ Program Management
Aug. 2023 - Nov. 2023Atlanta, Georgia, United States
AT&TTechnical Project Management, Training and Communications Lead
Dec. 2020 - Aug. 2023Atlanta, Georgia, United StatesResponsible for the communication, training and user experience for several internal tools. Solidify relationships with end and field users to ensure decisions made are on their behalf and the tools are most effective. Create Ops Briefs for releases, new implementations and changes. Conducts close focus groups to ensure tools are meeting the needs of users.
AT&TProduct Manager - Strategy and Operations
May. 2020 - Dec. 2020Atlanta Metropolitan Area
IntellumDirector of Data Insight & Communications
Sep. 2017 - Aug. 2018Atlanta, GeorgiaIn this newly created role, I direct creation, implementation, and execution of quarterly reports for high-profile clientele. In collaboration with Engineering, Marketing, Account Strategy, and Client Success teams, we leverage findings and identified insights to drive support for training outcomes, including ROI and employee and client value. I demonstrate self-motivation learning new database, dashboard, and warehousing platforms to support data collection, findings, and insights.
AT&TLead Training Performance Consultant- Authorized Retail, National Retail, 3rd Party Labor
Aug. 2016 - Aug. 2017Atlanta, GeorgiaServed as the face of AT&T University, executing strategic decisions impacting both internal and external clients across 200 partner groups. Served as a bridge between clients, training organization, and HQ Operations team. Orchestrated data collection and analysis to secure funding and drive world-class training. Directed design and delivery operations for National Authorized Retail, National Retail (Big and Small Box), 3rd Party Labor, and Carrier Partners. - Recipient of the distinguished 'Service Excellence' award, offered to less than 1% of the organization. - Orchestrated successes across 200 strategic partner groups, including more than 15K stores and 10K call centers, impacting nearly 200K external leaders and learners. -Recognized as 'subject matter channel expert', translating data into meaningful stories to support leadership and strategic decisions.
-Served crucial role in delivering $2 billion in lifetime value from clients in a one-year time frame.
-Leveraged untapped potential through regional and national expansion.
AT&TRetail Lead Training Manager
Apr. 2015 - Aug. 2016Atlanta, GeorgiaIn this role I was held accountable for all National Retail, Authorized Retail, Entertainment in Retail, and Business training. My training strategies included classroom facilitation, coaching behaviors, mentoring, and curriculum review and development. Leading by example, I was able to establish a clear vision, establishing high expectations for management. I was able to foster excellence through coaching, crucial conversations, involvement in community outreach, and leveraging the 'Inspired and Engaged Culture' that we had developed at AT&T. - Spearheaded talent development, training, and mentoring of managers nationally to facilitate growth and development.
- Inspired excellence, developing and delivering compelling training for managers that enabled world-class delivery. - Served as 'Subject Matter Expert' across all curriculum training. -Pioneered broadcasting delivery as a form of training for the entire Retail channel.
AT&TMaster Trainer- Employee Engagement
Feb. 2013 - Aug. 2016AtlantaFacilitating train the trainer sessions for leadership trainers across the country.
AT&TLead Training Manager- Retail Leadership Development Program
Mar. 2013 - Apr. 2015Atlanta, GeorgiaIn this role I directed an intense six-month executive development program, facilitating training, development, and mentoring to meet deadlines and outcomes. I also served in a leadership role for a nationwide curriculum delivery initiative. I project managed customized curriculum delivery, establishing clear channels of communication to ensure that my teams were consistently up to date. I achieved numerous recognitions and metric achievements through disciplined execution and a high level of attention to detail in all of my endeavors. - Achieved nationally ranked #1 Lead Training Manager for AT&T University (2014, 2015)
- Delivered 133% attainment in Business Influence Metrics.
- Served as Cover Girl for #Connected, DIRECT Feedback Model for Leaders as Coaches.
- Served as Master Trainer for Inspired and Engaged Program delivered to over 20K leaders nationally.
AT&T MobilitySr. Training Manager
Oct. 2011 - Mar. 2013Atlanta, GeorgiaI led all training and development operations, training, mentoring, and coaching my teams, driving in efficiencies, improved productivity, and improved customer service. - Trained and mentored Retail Sales Managers, delivering increased employee engagement, improved productivity, and enhanced service delivery. - Served as 'Master Trainer for Inspired and Engaged Program' for the culture across the organization.
- Conducted onboarding and provided coaching to develop executive teams and enhance operational outcomes.
AT&TRetail Sales and Sales Leadership
Jul. 2005 - Oct. 2011Tennessee/ Kentucky and Gerogia MarketsDirected sales, training and team development for 20+ employees to enhance business operations and effectiveness. - Ensured achievement of established key metrics through effective and motivational training and mentorship of sales consultants.
- Facilitated talent development, executing hiring, coaching, and terminations when necessary.
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