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Work Background
UnitedHealth GroupUser Experience Designer
Sep. 2024New York, United States• Conducted extensive user research with patients, caregivers, and healthcare professionals through interviews, usability testing, and field studies to uncover critical pain points in EHR systems and patient portals, leading to meaningful improvements in user experience. • Designed and prototyped WCAG-compliant, responsive healthcare interfaces using Figma, Adobe XD for telehealth, appointment scheduling, and prescription tracking platforms, ensuring accessibility and improving patient engagement. • Created user flows, wireframes, and high-fidelity prototypes informed by research methodologies, and heuristic evaluations, resulting in simplified navigation and more efficient interactions in key healthcare workflows. • Partnered with cross-functional Agile teams, including clinicians and compliance experts, to implement interactive front-end components, while ensuring alignment with HIPAA regulations and healthcare usability standards. • Developed scalable design systems and micro-interactions tailored to healthcare applications, enhancing visual consistency and reducing cognitive load for both patients and healthcare providers.
MindtreeUX Designer
Jan. 2021 - Jul. 2023India• Conducted user interviews, diary studies, and field research to uncover deep user insights, which informed product strategy and led to more intuitive design decisions. • Designed wireframes, interactive prototypes, and visual design assets in Figma, ensuring consistency in UI across both mobile and web platforms. • Collaborated with cross-functional teams to implement front-end designs using Bootstrap, focusing on performance, responsiveness, and seamless user experience. • Applied principles of visual hierarchy, typography, and branding to create visually engaging and user-centric interfaces, while ensuring accessibility standards were met.
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