UnitedHealth GroupUser Experience Designer
Sep. 2024New York, United States• Conducted extensive user research with patients, caregivers, and healthcare professionals through interviews, usability testing, and field studies to uncover critical pain points in EHR systems and patient portals, leading to meaningful improvements in user experience. • Designed and prototyped WCAG-compliant, responsive healthcare interfaces using Figma, Adobe XD for telehealth, appointment scheduling, and prescription tracking platforms, ensuring accessibility and improving patient engagement. • Created user flows, wireframes, and high-fidelity prototypes informed by research methodologies, and heuristic evaluations, resulting in simplified navigation and more efficient interactions in key healthcare workflows. • Partnered with cross-functional Agile teams, including clinicians and compliance experts, to implement interactive front-end components, while ensuring alignment with HIPAA regulations and healthcare usability standards. • Developed scalable design systems and micro-interactions tailored to healthcare applications, enhancing visual consistency and reducing cognitive load for both patients and healthcare providers.