Josh Rodgers

Director, Customer Journey Management @Prudential Financial

United StatesEmail Marketing ManagerAdvisorProject ManagerCommunications ManagerData AnalystAccount Manager💸 Marketing✔️ ITMarketing Analytics Manager👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerTech SupportCustomer ResearcherEngagement Manager

As Director of Customer Journey Management at Prudential Financial, I have successfully implemented strategies to enhance customer experience and satisfaction. My achievements include the development of comprehensive customer journey maps, leading to improved customer engagement and retention. I have also introduced innovative digital solutions that have streamlined customer service processes, significantly reducing response times. My leadership has fostered a customer-centric culture within the team, driving significant improvements in customer satisfaction scores.

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Work Background

Prudential FinancialDirector of Customer Journey

Feb. 2023New York, New York, United States

SlangDirector of Customer Success

Aug. 2021 - Sep. 2022New York, New York, United StatesAi Answering Service

OpenTableSenior Software Implementation Manager

Jan. 2013 - Aug. 2021

Métalaye Enterprises, Inc.Director of Operations and Marketing

Jan. 2011 - Jan. 2013Responsible for inventory and ordering using cost analysis and research Hire, train and develop 30 person staff using a self-created training model Responsible for monthly accounting of P&L reports, sales forecasting, payroll and budgeting Involved in contract negotiating between company and the clients Executed and created new marketing platform to drive new business Created new fresh seasonal menus for all facilities to drive client sales and improve overall quality Developed company training program for all departments and created employee handbook

Omni Services, LLCDirector of Operations

Jan. 2010 - Jan. 2011Responsible for inventory and ordering using estimating and cost analysis Upgrade quality of all incoming product while lowering overall operational costs of the facilities Hire, train and develop a 20 person staff at each of the 5 locations deciding leadership alignment Responsible for monthly accounting of all P&L reports, budgeting and sales forecasting Develop, create and execute all new innovative organizational solutions for company staffing issues Increased sales over 20% for the first fiscal year Developed fresh seasonal menus for student consumption by teaching and collaborating with the culinary team

Capitol Entertainment GroupVice President of Operations and Hospitality

Jan. 2009 - Jan. 2010Responsible for inventory, cost estimating and operational control for all properties Managed a 50+ person staff by creating specific company objectives and employee goals Created new sustainable menus that was awarded and recognized by the PA Preferred Association Accountable for monthly P&L reports, finances and budgeting using researched data and analysis Developed and priced new projects, weekly projects and website development Oversaw sales, planning and budgeting for U.S. senator and congressmen fundraisers and helped realign company sales model and client relationships Responsible for the hiring, training and development of staff using inside and outsourced relations Decreased operations cost from a 49% to 28% in a two month period General Manager of Operations

AINC CorporationSenior Director of Operations

Jan. 2007 - Jan. 2009Provided management training for transitioning employees to a management role Responsible for inventory control and purchasing for company based on trend analysis Responsible for finances, marketing and advertising campaigns in order to achieve client sustainability In charge of sales forecasting and budget breakdown by using sales data and business measurement Managed a 50+ person staff by using company protocol and employer driven incentives Achieved a 35% increase in sales and overall client retention Negotiated and deployed vendor contracts, assisted with customer relations and established excellent client relationships

Vayan Marketing GroupDirector of Client Services

Jan. 2005 - Jan. 2007Responsible for client relations and outsourcing for the company Generated a training and development program for both clients and inside employees for sales tactics and business objectives Managed a team that produced over $1,000,000 in new sales in each quarter using company frameworks for client relations and specific client business objectives; of E-Commerce and Advertising Project Development for attaining outside customer retention

Hershey Entertainment and ResortsProjects Coordinator

Jan. 2004 - Jan. 2005Responsible for the creation, execution and development of billboards, brochures and advertisements for Hershey Hotel, Hershey Lodge and Hershey Park Was responsible for editing, copy writing and creation of Hershey Entertainment training handbook and employee guidelines Assisted in the development and maintenance of the Hershey Park’s company manual which included multi-cultural, global and overall organizational improvement guidelines Responsible for adoption, training and communication of company procedures and workforce transition

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